Luke Mallard

Commercial Operations Manager at Brook Green Supply Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
London, England, United Kingdom, UK
Languages
  • English Native or bilingual proficiency
  • German Elementary proficiency
Skills

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Credentials

  • Practical Driving Test Pass Certificate
    Driving Standards Agency
    Jun, 2010
    - Nov, 2024

Experience

  • Brook Green Supply
    • United Kingdom
    • Utilities
    • 1 - 100 Employee
    • Commercial Operations Manager
      • Nov 2017 - Present

      As the Commercial Operations Manager, I directly manage the Executions and Solutions Desk and am involved in liaising with brokers, business clients and industry bodies regarding industrial and commercial energy supply and supporting services. Ensuring all business functions are commercially viable whilst focussing on streamlining the customer journey, internal processes, relationships with third parties, risk assessment and ensuring sustainable growth within the business. Critically assessing current business process, perceived areas of improvement and viable solutions whilst ensuring new methods are simple, accurate and time effective.-Established and developed new product channels such as; flex products, pass-through products, new connections, PPA’s, battery optimisation, DSR, EV supply and charger installation;-Forecasting gas and power non-commodity costs;-Generating and inputting gas and power wholesale prices for our pricing system whilst monitoring wholesale prices throughout the day;-Writing commodity market reports and insights;-Trading and managing ROC, REGO, CER, GHG and GoO certificates for our portfolio; -Managing and maintaining our gas and power demand forecast;-Executing power and gas trades, producing position reports, mark to market reports and reforecasts for flex clients;-Writing, reviewing and agreeing commercial agreements, terms and conditions and supply frameworks;-Critically assessing the risk involved with the business’s commercial operations and decisions;-Creating SQL queries and running existing queries to retrieve specific data;-Planning for current and future targets, expectations and objectives for the business with directors and senior management;-Compiling reports on commercial dealings, non-commodity costs, flex clients, management accounts and team and business performance;-Planning and facilitating training for all departments. Show less

    • Business Support Advisor
      • Jan 2017 - Oct 2017

      I started working with Brook Green Supply as a Business Support Advisor as we began to supply our first meter points. I had the opportunity to contribute to the way the business was set up and creating a stable foundation for the business to grow from. I quickly began working on tenders to bring in large, key clients and using my knowledge of the industry to manage the point of sale through to registration and billing. As we began to take on more members of staff, I took a more senior role of leading the support team as well as being involved in the recruitment process.The responsibilities of the role include:-Key account management- Building and managing new and existing key accounts;-Maintain the customer base - Resolution of customer queries regarding billing, metering, payment arrangements, meter readings and general contract queries;-Electricity and gas subject matter expert;-Mine, aggregate, analyse data and produce relevant reports;-Future planning- Planning for future targets, expectations and objectives for the business with directors and senior management. Assessing past performance and what changes we’d like to focus on for each business quarter to increase performance;-Pricing NHH & HH supplies, managing meter readings and appointments, dealing with registrations and objections, erroneous transfers and industry flows;-Identifying and reporting issues with internal processes;-Ensure the timely and accurate billing of accounts;-Using Our CRM systems and AFMS to maintain business clients accounts and following up internal account issues;-Reporting- Reporting on tender volume, tender success and registrations and objection handling;-Creating a weekly matrix for brokers to price profile class 3 & 4 supplies from;-Basic SQL use- Creating SQL queries and running existing queries to improve efficiency or effectiveness of business processes and capture convoluted data. Show less

  • Ecotricity
    • United Kingdom
    • Utilities
    • 300 - 400 Employee
    • Business Service Deputy Team Leader
      • Feb 2016 - Jan 2017

      Working within the business department liaising with business customers regarding their energy contracts with Ecotricity. Providing an escalation point for the assistants within the Business Service team and helping to ensure the team works effectively and efficiently with other teams in the department, as well as with other departments in Retail. The responsibilities of the role include:-Assist with coaching and training of assistants.-Evenly distribute and allocate work across the team. -Support the Business Service team leader with work and people management.-Provide the team leader with regular workload updates from across the team. -Maintain the customer base - resolution of customer queries regarding billing, payment arrangements, meter readings and general contract queries. -Internal resolution contact for the Business Service and Business Change of Tenancy teams.-Inbound and outbound calls - answering incoming queries and making outbound calls to business customers and industry bodies. -Managing meter readings and appointments, erroneous transfers and Industry flows.-Identifying and reporting issues with internal processes. -Using SAP and AFMS to maintain business customer's accounts and following up internal account issues. Show less

    • Business Service Assistant
      • Jul 2015 - Feb 2016

      Working within the business department liaising with business customers regarding their energy contracts with Ecotricity. -Registering new business customers with Ecotricity and keeping them informed of the progress.-Maintain the customer base – effective resolution of customer queries regarding billing, payment arrangements & meter readings.-Processing changes of tenancy.-Inbound & outbound calls – answering incoming queries on the business line and making outbound calls to customers and industry bodies regarding accounts, meters etc.-Meter reads & Industry flows – Liaising with customers and industry bodies to submit meter reads, investigate erroneous transfers and arrange meter read appointments.-SAP workflows – following up on internal account issues, which can include account call backs, industry queries and general account maintenance.-Provide assistance to other departments for business service related matters.-Dealing with third party agencies. Show less

  • Balloon Ventures
    • United Kingdom
    • International Trade and Development
    • 1 - 100 Employee
    • Balloon Ventures Ambassador
      • Sep 2013 - Jul 2015

      Promoting and encouraging students to participate in the Balloon Kenya Volunteer programme. I am responsible for campus engagement and marketing to raise awareness of the Balloon Kenya programme.

    • Programme Manager
      • Jun 2014 - Sep 2014

      Managing an international development project, supporting a team of 40 international volunteers to work with Kenyan entrepreneurs. - Training: Assisting with the delivery of the week 1 training curriculum.- Logistics: Managing room bookings, expenses, accommodation, organising of weekend trips and other critical tasks.- Matching: Managing the matching of Fellows and Entrepreneurs. Working closely with a local co-operative that manages the recruitment of Kenyan entrepreneurs.- Monitoring & Advice: Monitoring the activities of the volunteers and meeting with them on a weekly basis to ensure they are delivering high quality work. Assisting fellows with lesson planning and providing advice when they encounter difficulties in the businesses they are working with. - Marketing/ Communications: Creating and capturing content to help tell the story of the programme.- Investment Evaluation: Meeting with previously funded entrepreneurs to evaluate the long term impact of the programme and our financial investment. Identifying entrepreneurs with the potential to take on increased investment to scale their businesses.- Building Networks: Identifying potential areas and partners for future programmes and engage the local business community to build a network of local mentors and supporters.- Social Media: Creating, managing and posting content for Balloon Kenya's social media platforms. Show less

    • Global Enterprise Consultant
      • Aug 2013 - Sep 2013

      Balloon Kenya is a voluntary summer internship for selected students from across the world based in Nakuru, Kenya. Balloon Kenya is an award winning social enterprise working to defeat poverty through entrepreneurship. I worked with ambitious Kenyan entrepreneurs to build sustainable businesses that create jobs, tackle local problems and improve lives.The programme lasts six weeks, consisting of an intensive training course in the first week to prepare the Enterprise Fellows to facilitate the Kenyan entrepreneurship groups they are selected to work with. Working in and out of the classroom to gain a full understanding of their businesses before helping them to push forward and work towards their business aspirations. The final week of the program sees the entrepreneurs pitch for micro-finance. Projects included; recording studios, fresh fruit vendors and fashion designers.- Led and facilitated workshops for Kenyan entrepreneurs over six week period.- Teaching of the Business Model Canvas (BMC) looking at how this relates to various different businesses.- Teaching basic financial accounting methods e.g Cash Flow Statements, Gross Profit Margins.- Alumni and Ambassador programme for Balloon Kenya.- Market research and testing ideas with entrepreneurs. Show less

  • University of Plymouth
    • United Kingdom
    • Higher Education
    • 700 & Above Employee
    • Full Time Student
      • Sep 2011 - Jun 2015

      I have now completed my BA (Hons) Business Studies four year sandwich degree (course with third year placement) with Plymouth University and have received a 2:1 grading. First Year Modules:- Business Accounting- Business Law- Economics for Business- Organisational Behaviour - Personal Development- World of BusinessSecond Year Modules:- Enterprise and Innovation- Entrepreneurship - Introduction to Operations Management- Managing People - Managing Personal Finance - Marketing Fundamentals - Placement PreparationThird Year- Placement year with Plymouth University working in the Talent Hub within the Business SchoolFourth Year Modules:- Organisational Leadership- Human Resource Management- Dissertation Project - Strategic Analysis and Research Methods- Current Issues in Management- Marketing Management Show less

    • Talent Hub Adviser
      • Jun 2013 - Jun 2014

      My role is to work within a team in the Talent Hub to support the development of the services offered to students to improve employability and to widen participation in the Alumni programme. I promote the vision and values of the Plymouth Business School and raise awareness of the Faculty’s portfolio.-Broadening the impact of the Plymouth Business School in the region.-Supporting a range of activities offered by the Talent Hub, such as workshops, drop in sessions.-Administer a broad range of marketing and promotional activities to alumni including organising travel, hospitality and mail shots.-Working with Programme Managers in building and maintaining relationships with alumni.-Co-ordinate the in-faculty alumni recruitment at key points in the academic year.-Manage the social media for the Talent Hub and Plymouth Business School.-Produce a bi-monthly newsletter for the faculty and students of Plymouth Business School. Show less

  • CableCom Networking Ltd
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Field Engineer
      • Aug 2012 - Sep 2012

      I worked within a small team to install the network at various establishments, universities and customer premises across the UK to allow them internet privileges. A member of the Technical Services team responsible for the installation and maintenance of networking equipment. -System Build / Test / Installations -Wireless Surveys -Infrastructure Assessments I worked within a small team to install the network at various establishments, universities and customer premises across the UK to allow them internet privileges. A member of the Technical Services team responsible for the installation and maintenance of networking equipment. -System Build / Test / Installations -Wireless Surveys -Infrastructure Assessments

  • Next
    • United Kingdom
    • Retail
    • 700 & Above Employee
    • Customer Assistant
      • Apr 2011 - Aug 2011

      I worked as a customer assistant at Next through their busy sale period, which helped teach me important time management skills. I worked in all areas of the store and worked as a part of a team, allowing us to satisfy the needs of all customers. -Working independently and as a part of team to provide high levels of customer service. -Maintain rigorous time keeping skills & maximise efficiency due to a busy working period. I worked as a customer assistant at Next through their busy sale period, which helped teach me important time management skills. I worked in all areas of the store and worked as a part of a team, allowing us to satisfy the needs of all customers. -Working independently and as a part of team to provide high levels of customer service. -Maintain rigorous time keeping skills & maximise efficiency due to a busy working period.

  • Marks and Spencer
    • United Kingdom
    • Retail
    • 700 & Above Employee
    • Customer Assistant
      • Apr 2010 - Apr 2011

      My role as a customer assistant was to cater to the every need of a customer. In this role I built up useful teamwork skills as well as the ability to complete tasks individually. I was involved in keeping the clothing presentable, well organised and ensuring that stock levels were replenished when needed. -Working independently and as a part of team to provide high levels of customer service. -Promoting sales and repeat buyers through customer service and satisfaction. My role as a customer assistant was to cater to the every need of a customer. In this role I built up useful teamwork skills as well as the ability to complete tasks individually. I was involved in keeping the clothing presentable, well organised and ensuring that stock levels were replenished when needed. -Working independently and as a part of team to provide high levels of customer service. -Promoting sales and repeat buyers through customer service and satisfaction.

  • BGL Golf (Burhill Golf & Leisure Limited)
    • United Kingdom
    • Golf Courses and Country Clubs
    • 1 - 100 Employee
    • Kitchen Assistant
      • Sep 2008 - Aug 2010

      Worked as a part of a small team cleaning the kitchen, preparing starters and side dishes and distributing meals to customers. I had to work closely with the chefs and be attentive to the customers needs. -Worked as part of a large team to cater for large wedding receptions. -Dealt with customer queries and requests. Worked as a part of a small team cleaning the kitchen, preparing starters and side dishes and distributing meals to customers. I had to work closely with the chefs and be attentive to the customers needs. -Worked as part of a large team to cater for large wedding receptions. -Dealt with customer queries and requests.

Education

  • Plymouth University
    BA (Hons) Business Studies, Business Administration, Management and Operations
    2011 - 2015
  • The Castle School
    2004 - 2011
  • Crossways Infant and Primary School
    1997 - 2004

Community

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