David Burns
Network Systems Administrator at Xenomorph- Claim this Profile
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Topline Score
Bio
Stuart Winter
Throughout 2016, M&S have undergone significant structural and operational changes, which presents challenges within the business itself that typically bleed in to the partner and vendor relationships. Fortunately, Dave has a firm handle on the operational projects and BAU activities, which greatly helps me working as a vendor, since he's able to provide me the information I need quickly, and put me in touch with the right people. This has greatly helped maintain stability with the wider supplier/vendor relationship. Dave is very personable and pragmatic, which makes him a pleasure to work with!
Steve H
Dave was always professional with any technical support needed between Rank's different offices. He would do what it took to get the job done, whether it meant losing his break, staying late or effectively managing his priorities. His dedication is 2nd to none and i would not hesitate to suggest him for any IT role.
Stuart Winter
Throughout 2016, M&S have undergone significant structural and operational changes, which presents challenges within the business itself that typically bleed in to the partner and vendor relationships. Fortunately, Dave has a firm handle on the operational projects and BAU activities, which greatly helps me working as a vendor, since he's able to provide me the information I need quickly, and put me in touch with the right people. This has greatly helped maintain stability with the wider supplier/vendor relationship. Dave is very personable and pragmatic, which makes him a pleasure to work with!
Steve H
Dave was always professional with any technical support needed between Rank's different offices. He would do what it took to get the job done, whether it meant losing his break, staying late or effectively managing his priorities. His dedication is 2nd to none and i would not hesitate to suggest him for any IT role.
Stuart Winter
Throughout 2016, M&S have undergone significant structural and operational changes, which presents challenges within the business itself that typically bleed in to the partner and vendor relationships. Fortunately, Dave has a firm handle on the operational projects and BAU activities, which greatly helps me working as a vendor, since he's able to provide me the information I need quickly, and put me in touch with the right people. This has greatly helped maintain stability with the wider supplier/vendor relationship. Dave is very personable and pragmatic, which makes him a pleasure to work with!
Steve H
Dave was always professional with any technical support needed between Rank's different offices. He would do what it took to get the job done, whether it meant losing his break, staying late or effectively managing his priorities. His dedication is 2nd to none and i would not hesitate to suggest him for any IT role.
Stuart Winter
Throughout 2016, M&S have undergone significant structural and operational changes, which presents challenges within the business itself that typically bleed in to the partner and vendor relationships. Fortunately, Dave has a firm handle on the operational projects and BAU activities, which greatly helps me working as a vendor, since he's able to provide me the information I need quickly, and put me in touch with the right people. This has greatly helped maintain stability with the wider supplier/vendor relationship. Dave is very personable and pragmatic, which makes him a pleasure to work with!
Steve H
Dave was always professional with any technical support needed between Rank's different offices. He would do what it took to get the job done, whether it meant losing his break, staying late or effectively managing his priorities. His dedication is 2nd to none and i would not hesitate to suggest him for any IT role.
Credentials
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NVQ in Leadership and Mentoring
NVQ Business Solutions LLPOct, 2013- Oct, 2024 -
MTA: Networking Fundamentals
MicrosoftNov, 2012- Oct, 2024 -
MTA: Security Fundamentals
MicrosoftNov, 2012- Oct, 2024 -
MTA: Windows Server Administrator Fundamentals
MicrosoftNov, 2012- Oct, 2024 -
NVQ Level 2: Spectator Safety
NVQ Business Solutions LLPOct, 2009- Oct, 2024
Experience
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Xenomorph
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United Kingdom
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Software Development
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1 - 100 Employee
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Network Systems Administrator
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Sep 2022 - Present
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Serco
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IT Services and IT Consulting
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700 & Above Employee
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Floating Deputy Manager
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Jun 2021 - Apr 2022
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SSGC Ltd
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United Kingdom
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Security and Investigations
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100 - 200 Employee
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Red Zone Supervisor
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Jan 2021 - Jun 2021
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Customer Service Operative
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Oct 2020 - Jan 2021
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Marks and Spencer
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United Kingdom
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Retail
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700 & Above Employee
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eCommerce Infrastructure Operations Manager
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Oct 2014 - Aug 2019
My role is to lead the 24x7x365 support and management of the technical infrastructure that hosts marksandspencer.com. This entails the management of various 3rd party partners to ensure uptime and availability. Including 2 datacentre halls in Woking and a disaster recovery hall in Amsterdam. The website is hosted via a managed contract. I am responsible for ensuring the hosted infrastructure is maintained and capable of delivering the performance required by the business and its customers. Supervising support of the hardware, operating systems (including Oracle, RedHat Linux and Wintel). Additional responsibilities include: certificate management, change control, problem management, security patching, software version control and disaster recovery planning and execution. Overseeing the database, capacity management and monitoring & alerting teams to ensure contractual standards and KPI’s are met. I also handle various other 3rd party contracts and functions including Akamai for CDN, WAF, new business requirements and contract renewal. Show less
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The Rank Group plc
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United Kingdom
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Gambling Facilities and Casinos
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700 & Above Employee
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Web Systems Administrator
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Dec 2010 - Sep 2014
• Global 24x7 operational support of high traffic eCommerce sites – www.meccabingo.com & www.grosvenorcasinos.com.• Server Administration for Windows Server 2008 r2 & SQL Server 2008.• Web Technologies - IIS 6, 7. (0/5), 8.• Networking - WAN, LAN, TCP/IP, DHCP, DNS.• Network load balancing (BigIP F5).• VMware ESXi, Security, and Virtualisation.• Application Performance Management – DynaTrace, Nagios (Opsview), Gomez, Pingdom, Site Confidence.• Ad-hoc support for developer team.• Problem investigation and resolution.• Change management.• Administration of Content Management Systems.• Support of all internal and third party applications.• Documenting current and new infrastructure and procedures.• Support of production, test and development environments. Show less
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Technical Support Specialist
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Dec 2009 - Nov 2010
• Administration for Windows XP/7 & Sever 2003.• Active directory including all aspects of account management.• Administration of Blackberry Enterprise Server.• Avaya VoIP System Administrator.• Mac Support OS X 10.5 & 10.6.• The building of PC’s & Laptops. • Software deployment, imaging and VMware.• Exchange Server 2003 & 2007.• Windows Terminal Server.
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Front line Support Analyst.
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May 2008 - Nov 2009
• Providing 24/7 support to all Grosvenor & G-casinos in the UK (3000+ users)• 1st line technical support for all internal systems, applications and websites including online/offline services and call centre. • Point of contact for all raised incidents and provided an interface for the business.• Liaising with internal and external parties.• Call logging using Touchpaper and working within SLA’s.• File & Print management.• Supporting users with Microsoft Office 2003 & 2007. Show less
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Blue Square
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Gambling Facilities and Casinos
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1 - 100 Employee
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Customer Contact Representative
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Sep 2002 - May 2008
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Arsenal F.C
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United Kingdom
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Spectator Sports
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700 & Above Employee
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Customer Service’s Agent
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Nov 2000 - Sep 2002
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TPT Retirement Solutions
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United Kingdom
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Financial Services
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100 - 200 Employee
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Data Assistant
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Dec 1997 - May 2000
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Arsenal F.C
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United Kingdom
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Spectator Sports
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700 & Above Employee
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Programme Seller
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Sep 1996 - Sep 1998
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Bank of England
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United Kingdom
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Banking
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700 & Above Employee
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Network Trainnee
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Jun 1996 - Dec 1997
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Community
