Operation Assistant Manager Sub. Edutrec

• Jul 2023 - Present

Project Operations Associate

• Jan 2023 - Jun 2023

a. Onboard customers smoothly and reliably. Being able to improve the onboarding process b. Ensure that class operations run smoothly starting from scheduling, attendance of instructors/tutors, and student participation c. Handling and resolving customer requests and complaints d. Maximize customer satisfaction during class and minimize customer churn rate e. Operate internal operational dashboards a. Onboard customers smoothly and reliably. Being able to improve the onboarding process b. Ensure that class operations run smoothly starting from scheduling, attendance of instructors/tutors, and student participation c. Handling and resolving customer requests and complaints d. Maximize customer satisfaction during class and minimize customer churn rate e. Operate internal operational dashboards

Customer Success Associate (Brain Academy Online)

• Sep 2021 - Dec 2022

- Helping students to develop a growth-mindset and supportive culture - Drive adoption of product usage, features, and maintain a strong relationship with customer - Delighting customer in end-to-end product experience especially in a context of a learning experience (onboarding, learning, consultation & off-boarding) - Be the voice of customer, and consolidate feedback from customer to gather insight & recommend improvement, suggestions, and initiatives to align with the business goal - Work closely with cross-functional team (product, biz ops, sales & service) to deliver the best learning experience to customer - Proactive approach in sharing information related to learning experience to customer via chat/group chat/con-call Show less

Customer Engagement Champion (CEC for Shopee Project)

• Aug 2020 - Aug 2021

• Shopee (Agustus 2020 - Februari 2021) : Melayani pertanyaan dan keluhan pelanggan seputar produk, pembayaran, pembelian, serta penjualan di Shopee, membantu pelanggan dalam kendala yang ditemui terkait penggunaan aplikasi dan transaksi. • ShopeeFood (Maret 2021 - Agustus 2021) : Melayani komplain, kendala, pertanyaan pelanggan meliputi Pembeli, Penjual dan Driver ShopeeFood pada pesanan berjalan atau penjualan serta pendapatan yang berlangsung. Membantu infokan terkait adanya penggunaan aplikasi serta menindaklanjut terkait kendala pelanggan pada pesanan atau pembayaran dan performa aplikasi. Show less

Administrasi

• Dec 2018 - Jan 2019

Mempelajari sistem (alur) keuangan (dana masuk dan keluar) perusahaan, mendata dokumen berupa sertifikat pegawai untuk keperluan perusahaan, mendata absensi pegawai, menyusun laporan analisis selama magang (analisis penilaian kinerja karyawan)

Administrasi

• Dec 2018 - Jan 2019

Mempelajari sistem (alur) keuangan (dana masuk dan keluar) perusahaan, mendata dokumen berupa sertifikat pegawai untuk keperluan perusahaan, mendata absensi pegawai, menyusun laporan analisis selama magang (analisis penilaian kinerja karyawan)