Kelly L. Yager, OD Practitioner, Coach, and Change Leader
Chief, Office of Management and Policy Analysis at National Institute of Diabetes and Digestive and Kidney Diseases (NIDDK)- Claim this Profile
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Bio
Rhonda McWilliam
From her first day of employment, Kelly was a valuable addition to the Underwriting department. As a direct result of her aptitude, tenacity and time-management skills, she completed the one-year training in only 10 weeks. She quickly grasped complex medical and legal terminology as well as multifaceted insurance concepts. Kelly's creativity, friendliness, and ability to be assertive when necessary will serve Kelly well as she assumes leadership positions within throughout her professional career. I hope Kelly is afforded the opportunity to contribute to your organization.
Rhonda McWilliam
From her first day of employment, Kelly was a valuable addition to the Underwriting department. As a direct result of her aptitude, tenacity and time-management skills, she completed the one-year training in only 10 weeks. She quickly grasped complex medical and legal terminology as well as multifaceted insurance concepts. Kelly's creativity, friendliness, and ability to be assertive when necessary will serve Kelly well as she assumes leadership positions within throughout her professional career. I hope Kelly is afforded the opportunity to contribute to your organization.
Rhonda McWilliam
From her first day of employment, Kelly was a valuable addition to the Underwriting department. As a direct result of her aptitude, tenacity and time-management skills, she completed the one-year training in only 10 weeks. She quickly grasped complex medical and legal terminology as well as multifaceted insurance concepts. Kelly's creativity, friendliness, and ability to be assertive when necessary will serve Kelly well as she assumes leadership positions within throughout her professional career. I hope Kelly is afforded the opportunity to contribute to your organization.
Rhonda McWilliam
From her first day of employment, Kelly was a valuable addition to the Underwriting department. As a direct result of her aptitude, tenacity and time-management skills, she completed the one-year training in only 10 weeks. She quickly grasped complex medical and legal terminology as well as multifaceted insurance concepts. Kelly's creativity, friendliness, and ability to be assertive when necessary will serve Kelly well as she assumes leadership positions within throughout her professional career. I hope Kelly is afforded the opportunity to contribute to your organization.
Credentials
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Organization Development Consulting & Change Leadership
Georgetown University School of Continuing Studies -
Six Sigma Green Belt
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Associate Certified Coach (ACC)
International Coaching Federation
Experience
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National Institute of Diabetes and Digestive and Kidney Diseases (NIDDK)
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United States
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Research Services
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200 - 300 Employee
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Chief, Office of Management and Policy Analysis
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out. de 2016 - - o momento
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Management Analyst
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jul. de 2014 - out. de 2016
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Management Analyst with Supervisory Duties
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set. de 2012 - jul. de 2014
*Added Supervisory Duties September 2013 - July 2014• Built and refined supervisory skills. Recruited, hired, onboarded, and supervised 9 new Pathways employees in a 10-month rotational Intern Program. Managed the program, negotiated rotations with different offices, gathered and provided performance feedback, and served as a mentor and coach to help interns build their reputations and adjust to different office cultures. Strengthened crucial conversations skills.• Analyzed workforce data for a draft NIH Succession Plan. Worked on a team to identify NIH Senior Leadership positions at high risk of vacancy by analyzing retirement eligibility and years of service in conjunction with time in position.• Supported special projects and initiatives alongside OHR Leadership. Drafted presentations and talking points, read and summarized HR News releases for Leadership and colleagues, managed and published articles on the OHR Blog, organized events to connect OHR employees to the scientific NIH mission, and facilitated Leadership’s strategic planning discussions.• Leveraged relationships. Collaborated with a group of Intern Program alumni who provided advice and support to new interns and who planned quarterly cohort events.
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U.S. Office of Personnel Management (OPM)
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United States
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Government Administration
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700 & Above Employee
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Presidential Management Fellow - Management Analyst
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out. de 2010 - set. de 2012
EXTERNAL ROTATION AT THE NATIONAL INSTITUTES OF HEALTH:• Identified an alternative international data cell phone plan with potential cost savings totaling $3,000 when users consume 800MB or more.• Analyzed cell phone usage versus minutes paid in order to determine appropriate call plans and lower costs.• Assisted in drafting NIDDK social media policy and procedure documents.• Presented 2011 Employee Viewpoint Survey results to NIDDK Executive Officer and Senior Staff, as well as brainstormed potential improvement efforts moving forward.• Supported the Internal Communications Subcommittee with updating and reinvigorating NIDDK intranet content.• Collaborated with stakeholders to review existing Risk Management Plans and to test existing internal controls.• Analyzed NIH-wide IT Catalog to identify areas where ICs can leverage each others’ IT systems and lower collective annual maintenance costs.INTERNAL ROTATIONS AT THE OFFICE OF PERSONNEL MANAGEMENT• Reviewed and improved business processes as part of the Associate Director’s priority project. Collected technical knowledge, created process maps, analyzed process times, and suggested process improvements.• Acted as Business Process Improvement Team Lead in Project Manager’s absence. Led and managed team after kick-off by providing direction and support during the beginning stage of the project.• Drafted OIG audit responses alongside Resource Management Office Team. Gathered and analyzed data from practice areas, then packaged the data to meet OIG requirements (120 samples).• Collaborated with team members to plan and implement a Mentoring Program for OPM, including running events and activities, on a voluntary basis.• Calculated cost pool projections to refine FY12 budget projections as a part of business planning.• Enhanced public speaking skills by volunteering to lead events, give speeches, and participate in video interviews.
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Medical Mutual
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United States
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Insurance
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700 & Above Employee
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Medical Professional Liability Insurance Underwriter
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ago. de 2006 - set. de 2010
• Supported the underwriting team as an underwriting technical knowledge expert for medical professional liability insurance. (Promoted to Senior Underwriter Mar 2010 to Sept 2010)• Maintained two politically sensitive, multi-million dollar accounts for large medical groups.• Supervised five support staff members. Provided guidance and performed oversight of time and attendance and performance. (Supervisory duties added Mar 2010 to Sept 2010)• Implemented cross-training program for staff members to broaden their knowledge and skills, as well as enable continued operations if a member was absent.• Created interactive system tutorials as part of new employee training.
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Education
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Georgetown University School of Continuing Studies
Professional Certificate - Organization Development Consulting and Change Leadership, Organizational Leadership -
Loyola University Maryland
MBA, Business Management -
University of Maryland College Park
Bachelor of Arts (BA), English Language and Literature, General