Joey Ong

Personal Assistant to General Manager at Crowne Plaza Newcastle - Stephenson Quarter
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Newcastle upon Tyne, England, United Kingdom, UK
Languages
  • English Native or bilingual proficiency
  • Chinese Native or bilingual proficiency
  • Cantonese Native or bilingual proficiency
  • Japanese Elementary proficiency
  • German Elementary proficiency

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Microsoft Excel 2013 Certification
    Microsoft
    May, 2016
    - Nov, 2024

Experience

  • Crowne Plaza Newcastle - Stephenson Quarter
    • United Kingdom
    • Hospitality
    • 1 - 100 Employee
    • Personal Assistant to General Manager
      • Nov 2021 - Present

    • Front Desk Receptionist
      • Jul 2021 - Nov 2021

  • PlayMade by 丸作
    • Singapore
    • Service Crew
      • Oct 2017 - Sep 2019

      • Developed work processes that improved efficiency and output, directly increasing daily profits by 50% • Provided quality customer service such as drink recommendations that best suit the needs of customers with over 80% satisfaction rate • Calmly resolved any customer issues immediately through implementing logical and customised service recovery approaches • Promptly and accurately fulfilled operational tasks such as cash handling and inventory count • Developed work processes that improved efficiency and output, directly increasing daily profits by 50% • Provided quality customer service such as drink recommendations that best suit the needs of customers with over 80% satisfaction rate • Calmly resolved any customer issues immediately through implementing logical and customised service recovery approaches • Promptly and accurately fulfilled operational tasks such as cash handling and inventory count

  • Holiday Inn Golden Mile Hong Kong
    • Hong Kong
    • Hospitality
    • 1 - 100 Employee
    • Guest Relations Officer
      • Sep 2018 - Feb 2019

      • 6 months Internship in Hong Kong • Utilised property management software, OPERA, to facilitate the smooth and efficient check-in of guests • Responsible for VIP guest satisfaction by anticipating their needs, accommodating special requests and resolving any guest dissatisfactions • Ensure guests had a pleasant stay at the hotel and built relationships with them • 6 months Internship in Hong Kong • Utilised property management software, OPERA, to facilitate the smooth and efficient check-in of guests • Responsible for VIP guest satisfaction by anticipating their needs, accommodating special requests and resolving any guest dissatisfactions • Ensure guests had a pleasant stay at the hotel and built relationships with them

  • Century Evergreen Pte Ltd
    • Singapore
    • Banquet Server
      • Feb 2017 - Oct 2017

Education

  • University of Sunderland
    Master of Science - MS, Tourism and Aviation Management
    2020 - 2021
  • University of Sunderland
    Bachelor of Science - BSc, International Tourism and Hospitality Management
    2019 - 2020
  • Ngee Ann Polytechnic
    Tourism and Resort Management, Diploma
    2016 - 2019
  • Punggol Secondary School
    GCE 'O' Levels
    2012 - 2015

Community

You need to have a working account to view this content. Click here to join now