Christian Nicolas Moresi
Customer Success Manager at Intraway- Claim this Profile
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Inglés Full professional proficiency
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Bio
Lucas Gaston Obredor
Antes que cualquier aspecto técnico o profesional, Nicolas es una persona en quién se puede confiar, como muchas veces suelo denominar "de la vieja escuela". Inquieto y en busca de desafíos de manera permanente, no suele estancarse en procesos y analiza de manera permanente todas las posibles mejoras en los círculos de calidad que rodean el área a la que el pertenece o lidera de forma directa. Como parte de un equipo es colaborador y genera un buen clima laboral. Como líder, incentiva a sus subalternos de manera positiva tomando siempre iniciativa e indicando el camino a seguir, sin dejar de escuchar alternativas u oportunidades de mejora de su equipo. Recomiendo personalmente a Nicolas Moresi porque confío en el y en su potencial.
Andres Zylberberg
It was a pleasure working with Nicolas, he is an outstanding professional and he is very commited to his work. During our projects, he handled all tasks efficiently and with professionalism. In addition, he has very good technical skill as well as his is self-motivated, proactive and very good at getting along with their colleagues.
Lucas Gaston Obredor
Antes que cualquier aspecto técnico o profesional, Nicolas es una persona en quién se puede confiar, como muchas veces suelo denominar "de la vieja escuela". Inquieto y en busca de desafíos de manera permanente, no suele estancarse en procesos y analiza de manera permanente todas las posibles mejoras en los círculos de calidad que rodean el área a la que el pertenece o lidera de forma directa. Como parte de un equipo es colaborador y genera un buen clima laboral. Como líder, incentiva a sus subalternos de manera positiva tomando siempre iniciativa e indicando el camino a seguir, sin dejar de escuchar alternativas u oportunidades de mejora de su equipo. Recomiendo personalmente a Nicolas Moresi porque confío en el y en su potencial.
Andres Zylberberg
It was a pleasure working with Nicolas, he is an outstanding professional and he is very commited to his work. During our projects, he handled all tasks efficiently and with professionalism. In addition, he has very good technical skill as well as his is self-motivated, proactive and very good at getting along with their colleagues.
Lucas Gaston Obredor
Antes que cualquier aspecto técnico o profesional, Nicolas es una persona en quién se puede confiar, como muchas veces suelo denominar "de la vieja escuela". Inquieto y en busca de desafíos de manera permanente, no suele estancarse en procesos y analiza de manera permanente todas las posibles mejoras en los círculos de calidad que rodean el área a la que el pertenece o lidera de forma directa. Como parte de un equipo es colaborador y genera un buen clima laboral. Como líder, incentiva a sus subalternos de manera positiva tomando siempre iniciativa e indicando el camino a seguir, sin dejar de escuchar alternativas u oportunidades de mejora de su equipo. Recomiendo personalmente a Nicolas Moresi porque confío en el y en su potencial.
Andres Zylberberg
It was a pleasure working with Nicolas, he is an outstanding professional and he is very commited to his work. During our projects, he handled all tasks efficiently and with professionalism. In addition, he has very good technical skill as well as his is self-motivated, proactive and very good at getting along with their colleagues.
Lucas Gaston Obredor
Antes que cualquier aspecto técnico o profesional, Nicolas es una persona en quién se puede confiar, como muchas veces suelo denominar "de la vieja escuela". Inquieto y en busca de desafíos de manera permanente, no suele estancarse en procesos y analiza de manera permanente todas las posibles mejoras en los círculos de calidad que rodean el área a la que el pertenece o lidera de forma directa. Como parte de un equipo es colaborador y genera un buen clima laboral. Como líder, incentiva a sus subalternos de manera positiva tomando siempre iniciativa e indicando el camino a seguir, sin dejar de escuchar alternativas u oportunidades de mejora de su equipo. Recomiendo personalmente a Nicolas Moresi porque confío en el y en su potencial.
Andres Zylberberg
It was a pleasure working with Nicolas, he is an outstanding professional and he is very commited to his work. During our projects, he handled all tasks efficiently and with professionalism. In addition, he has very good technical skill as well as his is self-motivated, proactive and very good at getting along with their colleagues.
Credentials
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Iniciación y Planificación de Proyectos
Coursera Course CertificatesAug, 2016- Nov, 2024
Experience
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Intraway
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Argentina
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Telecommunications
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100 - 200 Employee
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Customer Success Manager
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Dec 2015 - Present
I am in charge of managing all the North American projects directly.My responsibilities include ensuring the client’s satisfaction creating a dynamic relationship between the client and the team at Intraway, overseeing that projects are delivered on time, creating new business opportunities, and ensuring internal/client processes are met. I am the escalation point for clients in both project and support levels.
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Technical Support Manager
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Jul 2012 - Dec 2015
I am in charge of coordinating the support team to resolve in a timely manner any client inconveniences. I also carry out project development tasks for ongoing and new projects, and provide customer support to resolve issues that could not be corrected by other team members within the SLA. (23 dependents). Milestones: Reduce 50% of support cases in the first year and a constant development in the following years. Reduce the average case life to 63%.Obtain a 93.8% in customer satisfaction surveys in the past year. Show less
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Technical Support Engineer
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Jun 2011 - Sep 2012
It is important to have a detailed understanding of each of our customers' processes, which means I handle customer requirements and queries in a timely fashion according to the standards defined in the SLA. I also provide solutions and diagnostic tests to solve issues related to Intraway or external platforms. I work on an on-call shift system and program scripts in bash to improve the solutions of the issues.
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Oncca
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Ranching
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1 - 100 Employee
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Technical architect
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Aug 2010 - Jul 2011
Mainly responsible for the design of the technical infrastructure and architecture that provides support for corporate services and applications. I defined technological standards and guidelines in regards to: basic infrastructure, hardware, operating systems, back office, office software and system management, investigating and selecting new technologies, products and platforms. Also, I developed conceptual tests and implemented pilot projects that improved the way the organization operates. Mainly responsible for the design of the technical infrastructure and architecture that provides support for corporate services and applications. I defined technological standards and guidelines in regards to: basic infrastructure, hardware, operating systems, back office, office software and system management, investigating and selecting new technologies, products and platforms. Also, I developed conceptual tests and implemented pilot projects that improved the way the organization operates.
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Capgemini
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France
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IT Services and IT Consulting
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700 & Above Employee
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Unix Administrator, SQL, PHP
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Sep 2009 - Aug 2010
Mainly responsible for the creation, modification and review of scripts. Conducted server monitoring, migration and application testing. Other responsibilities included the creation and maintenance of web pages (PHP and SQL). Mainly responsible for the creation, modification and review of scripts. Conducted server monitoring, migration and application testing. Other responsibilities included the creation and maintenance of web pages (PHP and SQL).
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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IT Security Specialist - * NIX Semi-Senior
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Jun 2008 - Sep 2009
Contributor in the automatization team to improve and facilitate the use of tools. Programmed scripts in bash for an application that resulted in saving more than 8 hours per week of valuable engineer’s time. On-call work. Created and supported IDs and Share Folders.
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IT Security Specialist - NT Semi-Senior
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Jan 2007 - Jun 2008
Mainly responsible for troubleshooting. Created and supported IDs and shared folders. Granted VPN and Vtam access and created Exchange Mailboxes. Assisted with different types of migrations. Terminated Regular/Hostile.
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Systems Administrator
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Apr 2005 - Jan 2007
Accountable for the complete maintenance of the IT Infrastructure and Operated SQL Databases.
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Management and Payments
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Dec 2004 - Apr 2005
Answered customer’s inquiries on credits and contacted debtors by phone to collect payments.
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Education
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2006 - 2010
Universidad del Salvador
Engineer's degree, Information Technology -
2002 - 2004
Secundario en el Colegio Nº 17 “V Brigada Aérea”
Electronic Technician, Tecnología/Técnico de ingeniería eléctrica, electrónica y de comunicaciones
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