Experience

Marco Polo

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Data

  • Apr 2023 - Present



LiveRamp

• United States
• Advertising Services
• 700 & Above Employee

• Analytics Manager

  • Dec 2020 - Jan 2023

  Led an analytics team whose mission was to accelerate LiveRamp's customer focus. I partnered with Product, Engineering, Customer Experience, and Business Intelligence teams to build products that improve customers' experience of using LiveRamp products.- Served as agile scrum leader, creating and executing on a long-term product roadmap- Invested executive leaders in products through quarterly business reviews- Built internal tools to increase customer data throughput and improve customer health- Developed analytics models that build rationale for new initiatives- Led global effort to redesign technical support platform. Enabled the next generation of product analytics used to inform product roadmaps. Show less

• Product Data Analyst

  • Oct 2019 - Dec 2020

  Analytics leader driving value across Product, Engineering, and Customer Experience teams.- Engineered and implemented a support health metric used globally to monitor customer health and triage interventions for 2k+ customers- Leveraged natural language processing to mine insights from customer support tickets, driving cross-functional product development and enhancing customer support experiences- Built and implemented a customer churn prediction model, informing technical support interventions while mitigating revenue loss- Used descriptive analytics models to influence product improvements, leading to $500k in cost savings Show less

• Solutions Engineer

  • Nov 2018 - Oct 2019

  Technical consultant and relationship owner for 15+ major U.S. retail brands totaling $15m+ in annual revenue- Owned product success, workflow consultations, product escalations, and technical sales strategy- Identified client challenges, executed product investigations, and engineered strategic solutions to grow revenue - Created a scalable support model by leading trainings and mentoring to grow tier 1 and 2 support teams



Self-employed

• Data Consultant

  • Sep 2017 - Sep 2018

  - Founded an analytics startup during graduate school that provided targeted insights for conference organizers and coworking space leaders - Used social network analysis to create strategic insights, improving client business outcomes - Founded an analytics startup during graduate school that provided targeted insights for conference organizers and coworking space leaders - Used social network analysis to create strategic insights, improving client business outcomes



Teach For America

• United States
• Education Administration Programs
• 700 & Above Employee

• Manager, Systems Leadership

  • Sep 2014 - Jun 2016

  Project and systems leader for a national education non-profit, focusing on national alumni programming and experiences. • Oversaw budget compliance, external communication, and operations and financial reporting systems across the Systems Leadership team, encompassing 15 staff members and a budget of $3.5 million • Managed a team of 18 to design and execute logistics and operations for the Regional Alumni Affairs Conference, leading to an overall satisfaction rate of 85% from a surveyed 150 attendees • Led operations vision setting and execution of the Schools to Learn From program, consisting of four three-day conferences in cities across the United States serving 80 attendees Show less



Teach For America

• United States
• Education Administration Programs
• 700 & Above Employee

• Operations Director

  • 2013 - 2014

  Led vision setting and execution of all technology systems at the Phoenix Teacher Training Institute.• Redesigned, executed, and managed a team of five to oversee all technology functions for more than 630 teachers and staff• Cultivated partnerships with Canon, Inc. and Arizona State University to provide operations and logistical support, yielding a surveyed satisfaction rate of 78%, compared to a 2013 result of 67%

• Corps Member

  • 2011 - 2013

  Drove 17 students to achieve significant academic gains in reading and math, yielding class averages of 87% and 82% on summative district assessments, respectively, compared to a diagnostic score of 70% and 64%, respectively.

• School Operations Manager

  • 2012 - 2012

  Developed and managed logistics for a summer school serving 48 corps members at Teach For America’s Phoenix Institute, increasing the overall logistics satisfaction rate from 72% to 78%, compared to an end of institute average of 73%