Experience

Whisker

• United States
• Manufacturing
• 100 - 200 Employee

• Customer Experience Social Media Specialist

  • Sep 2022 - Present

  Auburn Hills, Michigan, United States I support customer review platforms and flag trending issues. I enhance Whisker's customer service on Facebook, Instagram, Twitter, and TikTok. I assist with website reviews.



Ruggable

• United States
• Retail
• 200 - 300 Employee

• Training and QA Specialist

  • Jul 2022 - Aug 2022

  Gardena, California, United States I trained new customer service representatives and did quality assurance for chat and for the social media support channel. I wrote some off Ruggable's training materials which included product issues, discounts, faux hide, gift cards, refunds, and order status.

• Customer Service Specialist

  • Mar 2022 - Jul 2022

  Gardena, California, United States I supported customer review platforms and worked on fraud prevention. I supported and resolved customer complaints from the UK. I supposed and enhanced Ruggable's TikTok Channel. I mentored and provided support to the customer service representatives and the senior customer care representatives.

• Senior Customer Service Representative

  • Sep 2021 - Feb 2022

  Gardena, California, United States I supported and enhanced Ruggable's Facebook and Instagram pages. I assured new teammates with handling customer inquires. I flagged trending customer issues and developed solutions.

• Customer Service Representative

  • Feb 2021 - Sep 2021

  Gardena, California, United States I enhanced the customer experience by efficiently solving inquires and providing through resolutions. I built and maintained loyal customer relations by providing top notch service.



Spiraledge, Inc,

• Team Accounts Representative

  • Aug 2019 - Mar 2020

  Campbell, CA I assisted customers by answering questions and responding to inquires. I built and maintained loyal customer relations. I resolved customer complaints and determined effective solutions.



e2f, inc.

• United States
• Translation and Localization
• 100 - 200 Employee

• Linguistic Specialist

  • Jul 2017 - Aug 2019

  San Jose, CA I utilized proprietary platforms and conducted quality control of data in both marketed and unannounced products for the client. I strictly adhered to Apple's business protocols. I analyzed and assisted in Siri bug fixing.



University of Hawaii at Manoa

• United States
• Higher Education
• 700 & Above Employee

• Writing Consultant

  • Jan 2017 - May 2017

  Honolulu I administered feedback to students using positive reinforcement techniques to encourage and build confidence. I helped students improve their writing skills.



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• Food Service Worker and Cashier

  • Feb 2015 - Sep 2016

  Honolulu I effectively and accurately processed POS transactions. I efficiently reconciled the cash drawer at the start and the end of each shift.



Fairbrae Swim and Racquet Club

• Lifeguard

  • Jul 2010 - Sep 2012

  Sunnyvale I observed recreational users to detect safety concerns and prevent ongoing violations to ensure safety.