Information Technology Service Management Consultant

• Sep 2021 - Present

-Promoted to IT service Management Consultant for exceptional performance.-Developed complex workflow features using Expression language for SMAX as per customer requirements for private ,military and governmental sectors .-Developed custom integration between SMAX and multiple solutions -Provided support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers, and mission-critical support-Deployed and configured Microfocus BVD (Business Value Dashboard) Solution -Deployed configured and administered UCMDB (Universal Configuration Management Database) solution-Delivered technical training for customer knowledge transfer and helped customers to consume their products and services for SMAX and UCMDB in private ,military and governmental sectors -Administer HPE (Microfocus) Service Manager X (SMAX) and enhance all modules’ workflows (Incident Mgmt., Change Mgmt., …etc) to host any new environmental requirements that affect the IT department’s day-to-day activities-Administered HPE (Microfocus) Service Manager in all modules with deployment of new Service portal-Administered and developed RPA (Robotic Process Automation) Scenarios using Artificial intelligence - Contribute to all kinds of technical assistance and technical reviews.- Contribute to project delivery documents/documentation, etc. Show less

Associate Information Technology Service Management Consultant

• Feb 2021 - Aug 2021

-Implement deploy and configure Microfocus SMAX Solution with adherence to best practices-Developed custom SMAX application for legal team with a specialized process and workflows that integrated with SMAX on native level-Conducted trainings and knowledge transfer sessions in both Arabic and English-Assist in documentation authored conforming to product delivery and closure-Working with Linux environments to deploy Docker containerised solutions

ITSM Internship

• Nov 2020 - Jan 2021

Summer Internship

• Jun 2019 - Sep 2019

Interned at Wadi Makkah Tech. In Prototyping Electronics using micro-controllers such as Raspberry-pie and Arduino applying knowledge and experience of coding and Electronics to create a new product also learned how to design and print PCB. Interned at Wadi Makkah Tech. In Prototyping Electronics using micro-controllers such as Raspberry-pie and Arduino applying knowledge and experience of coding and Electronics to create a new product also learned how to design and print PCB.

Drones developing engineer

• Jan 2019 - Jul 2019

Working as an engineer to develop technologies in drones Working as an engineer to develop technologies in drones

Network Field Engineer

• Jun 2016 - Sep 2016

After earning CCNA ,Worked as a network field engineer to configure Cisco Routers and switches with onsite under guidance of senior network engineer After earning CCNA ,Worked as a network field engineer to configure Cisco Routers and switches with onsite under guidance of senior network engineer