Daniele Alogna
Account Manager & Digital Payments Expert at TheFork, a Tripadvisor company- Claim this Profile
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Italiano Native or bilingual proficiency
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Inglese Professional working proficiency
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Francese Elementary proficiency
Topline Score
Bio
Jacqueline Baril CPM
I worked with Daniele while he was the manager at Deja Vu Tapas Bar. Deja Vu was a weekly stop on two of the Eat the Street Walking Tours. Daniele understood the importance of excellent customer service and also the role that the tours played in marketing his business. He was very easy to work with, and was incredibly professional at all times.
Jacqueline Baril CPM
I worked with Daniele while he was the manager at Deja Vu Tapas Bar. Deja Vu was a weekly stop on two of the Eat the Street Walking Tours. Daniele understood the importance of excellent customer service and also the role that the tours played in marketing his business. He was very easy to work with, and was incredibly professional at all times.
Jacqueline Baril CPM
I worked with Daniele while he was the manager at Deja Vu Tapas Bar. Deja Vu was a weekly stop on two of the Eat the Street Walking Tours. Daniele understood the importance of excellent customer service and also the role that the tours played in marketing his business. He was very easy to work with, and was incredibly professional at all times.
Jacqueline Baril CPM
I worked with Daniele while he was the manager at Deja Vu Tapas Bar. Deja Vu was a weekly stop on two of the Eat the Street Walking Tours. Daniele understood the importance of excellent customer service and also the role that the tours played in marketing his business. He was very easy to work with, and was incredibly professional at all times.
Credentials
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Lavorare con persone difficili
LinkedInDec, 2022- Nov, 2024 -
Leadership through Feedback
LinkedInDec, 2022- Nov, 2024 -
Developing Self-Awareness
LinkedInDec, 2021- Nov, 2024 -
Open Badge certified
Joule – la scuola di Eni per l'impresaMay, 2021- Nov, 2024 -
Lean Sales Process Excellence: come generare valore per il cliente e per l'azienda
STAUFEN.ITALIADec, 2020- Nov, 2024 -
Competenze per vendere - Fidelizzare e sviluppare i clienti attuali
SDA BocconiJun, 2020- Nov, 2024 -
Analisi, dimensionamento e modalità di esercizio di flotte di autobus elettrici
Alma Mater Studiorum - Università di BolognaMay, 2019- Nov, 2024 -
Empowering strategic positioning
SDA BocconiMar, 2019- Nov, 2024 -
Corso di Negoziazione Avanzata (Advancing Negotiation Skills)
ScotworkFeb, 2019- Nov, 2024 -
Are Leaders Born or Made?
LinkedInApr, 2018- Nov, 2024 -
Bringing Solutions not Problems
LinkedInApr, 2018- Nov, 2024 -
Embracing Change
LinkedInApr, 2018- Nov, 2024 -
Embracing Change (2014)
LinkedInApr, 2018- Nov, 2024 -
Focus on Your Skills
LinkedInApr, 2018- Nov, 2024 -
How Should You Think About Money?
LinkedInApr, 2018- Nov, 2024 -
Project Management Foundations
LinkedInApr, 2018- Nov, 2024 -
The Elevator Career Pitch
LinkedInApr, 2018- Nov, 2024 -
Why the First Days at a New Job Matter
LinkedInApr, 2018- Nov, 2024 -
Callan Method Certificate
Callan School of English - LondonAug, 2011- Nov, 2024 -
Course of Strategic and International Marketing
ABEA S.R.L.Jul, 2011- Nov, 2024 -
TENG (Test of English)
Politecnico di MilanoMar, 2008- Nov, 2024 -
European Computer Driving Licence (ECDL)
Associazione Italiana per l'Informatica e il Calcolo AutomaticoNov, 2003- Nov, 2024 -
IELTS General Training - 6.0 - Competent User
Edith Cowan UniversityMar, 2017- Nov, 2024
Experience
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TheFork, a Tripadvisor company
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France
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Technology, Information and Internet
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700 & Above Employee
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Account Manager & Digital Payments Expert
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Nov 2023 - Present
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Customer Success Manager TheFork Pay
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May 2022 - Nov 2023
We are the Voice of Customer for TF Pay: • Activating and onboarding restaurants to the TF Pay solution, to drive the adoption of contactless payments as well as other payments powered products with our customer base (including supporting KYC process, training and continuous contact with restaurants to showcase value). • Encouraging continuous engagement with TF Pay and payments powered products by TheFork. • Actively participating in resolution of payment issues and irritants when… Show more We are the Voice of Customer for TF Pay: • Activating and onboarding restaurants to the TF Pay solution, to drive the adoption of contactless payments as well as other payments powered products with our customer base (including supporting KYC process, training and continuous contact with restaurants to showcase value). • Encouraging continuous engagement with TF Pay and payments powered products by TheFork. • Actively participating in resolution of payment issues and irritants when required • Generating an in-depth understanding of customer needs and articulating them to the Head of CS and Head of Payments. PERSONAL PROJECTS / CONTRIBUTIONS: • Supporting the Director of Digital Payments in analyzing and monitoring the QR code project. • Responsible for "QR code on Field" pilot project (coordination of two Field Sales on Turin and Salerno) • Supporting the project for integration of TheFork Manager with restaurant POS cash registers. • Contribution to the definition/development of processes for the CSM team • Training other teams (trainers, field, inside sales) on digital payment services • Conducting team meetings and MBRs • Constant interaction with product managers, customer support and engineers • Knowledge of the following platforms: Salesforce, Tableau, Snowflake, Salestrail, Jira Cloud
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Basco Srl
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Italy
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Wholesale Import and Export
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1 - 100 Employee
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Area Sales Manager South Italy
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Jun 2018 - Jan 2022
Managing the relationships with both private and public local transport companies of Southern Italy (Molise, Campania, Puglia, Basilicata, Calabria, Sicily and Sardinia), importing used buses of all the categories from abroad: urban, interurban and tourism. Managing the relationships with both private and public local transport companies of Southern Italy (Molise, Campania, Puglia, Basilicata, Calabria, Sicily and Sardinia), importing used buses of all the categories from abroad: urban, interurban and tourism.
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Airbnb
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United States
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Software Development
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700 & Above Employee
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Superhost
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Jul 2019 - Oct 2021
The "superhost" designation on Airbnb is a sign that an Airbnb host has gotten consistently good reviews over at least a year of hosting.
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Host
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Oct 2018 - Jul 2019
Management of short-term rental apartments.
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Lost in Milan
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Technology, Information and Internet
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Creator
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Mar 2014 - Jun 2019
Created Lost in Milan (FB page with more than 30.000 followers, specialized in events, digital strategy and video production) with the aim of sharing anything interesting in Milan, as events and nightlife, where I worked several years developing an interesting network of contacts. Created Lost in Milan (FB page with more than 30.000 followers, specialized in events, digital strategy and video production) with the aim of sharing anything interesting in Milan, as events and nightlife, where I worked several years developing an interesting network of contacts.
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Seasons Provedore
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Melbourne, Australia
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Bar Manager & Social media Manager
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Jan 2018 - May 2018
Responsible for the daily operations of the restaurant, maintaining a high level of customer service, in order to improve the positioning on TripAdvisor. Taken care of increasing the visibility and traceability of the restaurant through periodic photo shootings to be published on social medias. Achievements: • from #50 of 3,563 to #30 of 3,563 restaurants in Melbourne • from #19 of 355 to #12 of 355 Italian restaurants in Melbourne Responsible for the daily operations of the restaurant, maintaining a high level of customer service, in order to improve the positioning on TripAdvisor. Taken care of increasing the visibility and traceability of the restaurant through periodic photo shootings to be published on social medias. Achievements: • from #50 of 3,563 to #30 of 3,563 restaurants in Melbourne • from #19 of 355 to #12 of 355 Italian restaurants in Melbourne
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Venue Manager
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May 2017 - Jan 2018
Responsible for the opening of the second venue, the rooftop bar. Achievements: • awarded as finalist in the Tapas / Small Plate category at the Gold Plate Award, competition organized by Catering Institute of Australia (WA) • brought the start-up brand to profit in just over 9 months (February to October) • + 20% growth between October and November, +25% growth between November and December, +33% growth between December and January 2018 • hired and trained more than 20… Show more Responsible for the opening of the second venue, the rooftop bar. Achievements: • awarded as finalist in the Tapas / Small Plate category at the Gold Plate Award, competition organized by Catering Institute of Australia (WA) • brought the start-up brand to profit in just over 9 months (February to October) • + 20% growth between October and November, +25% growth between November and December, +33% growth between December and January 2018 • hired and trained more than 20 people, building an international and multi-skilled team, including head chef, mixologists and superstar waiters • built a high level of service growing a positive online reputation with over 150 Facebook / Google reviews reaching between 4.6 and 4.9 star rating • continuously improved the efficiency of bar stocking and training methods • created a marketing plan with online and offline strategy for the launch of the brand concept and detailed monthly plans and reports • developed strategic partnerships with suppliers • ensured compliance with the house rules and updating the licensing documentations • managed bookings and enquiries (through phone, emails, website, Instagram & Facebook Messenger, Dimmi, Quandoo, Entertainment Book, Groupon, Loyalty App)
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Front of House Manager & Marketing Manager
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Jan 2017 - Jan 2018
Responsible for the launch of Dejavu brand. Hiring and coordinating a staff of about 20 people. Management of all the promotional and marketing activities. Selection and management of suppliers. Periodic staff training management.
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DIGITAL-COACH.IT
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Italy
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Advertising Services
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1 - 100 Employee
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Digital PR Practitioner
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Jan 2016 - Jul 2016
I’ve been working in a team of 4 people, meeting weekly for the evaluation of results and splitting the new tasks: • increasing the online reputation • developing relationships with web portals in order to bring new traffic to the business • managing relationships with bloggers so they come to us for interviews, products reviews and link building • identifying opportunities in order to get visibility and increase brand awareness
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Tutor of Master in "Web Marketing, Social Media ed E-Commerce"
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May 2015 - Dec 2015
Selected for a SCHOLARSHIP, I had the opportunity to attend the most important and comprehensive training course of DIGITAL-COACH.IT, the Master in Digital Marketing, as a CLASSROOM TUTOR. This experience allowed me to get in touch with excellent professionals and to look out at the world of digital.
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Stock Spirits Group
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Food & Beverages
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1 - 100 Employee
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Sales Promoter on Trade
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Jun 2015 - Dec 2015
Worked at Stock Srl, multinational company leader in the spirits industry, on the Keglevich Klamour brand promotion in nine assigned cities. The project was about the launch of a new aperitif product. Dealt with the following activities: • Supporting the sales force of wholesalers • Presentation of the project / product to Horeca customers • Proposal of the best sell out promotion to the stores • Order communication to the wholesalers • Checking deliveries of the… Show more Worked at Stock Srl, multinational company leader in the spirits industry, on the Keglevich Klamour brand promotion in nine assigned cities. The project was about the launch of a new aperitif product. Dealt with the following activities: • Supporting the sales force of wholesalers • Presentation of the project / product to Horeca customers • Proposal of the best sell out promotion to the stores • Order communication to the wholesalers • Checking deliveries of the products and promotional materials to the customer • Monitoring of clients’ venues and activation of new ones Show less Worked at Stock Srl, multinational company leader in the spirits industry, on the Keglevich Klamour brand promotion in nine assigned cities. The project was about the launch of a new aperitif product. Dealt with the following activities: • Supporting the sales force of wholesalers • Presentation of the project / product to Horeca customers • Proposal of the best sell out promotion to the stores • Order communication to the wholesalers • Checking deliveries of the… Show more Worked at Stock Srl, multinational company leader in the spirits industry, on the Keglevich Klamour brand promotion in nine assigned cities. The project was about the launch of a new aperitif product. Dealt with the following activities: • Supporting the sales force of wholesalers • Presentation of the project / product to Horeca customers • Proposal of the best sell out promotion to the stores • Order communication to the wholesalers • Checking deliveries of the products and promotional materials to the customer • Monitoring of clients’ venues and activation of new ones Show less
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Youth Moving
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Milan Area, Italy
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Sales Promoter
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Jan 2015 - May 2015
Startup founded in 2012 with the goal of design products and services for the Movers - all the people going to live abroad. Responsible of the project: "Develop and internationalize your business" Startup founded in 2012 with the goal of design products and services for the Movers - all the people going to live abroad. Responsible of the project: "Develop and internationalize your business"
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University Equipe
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Italy
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Advertising Services
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1 - 100 Employee
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Nightclub Promoter & University Event Planner
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Jan 2009 - Feb 2015
Managed very different activities in the entertainment business, as Public Relations Manager, Event Organizer, Marketing Specialist: • Learned that it takes several efforts and determination to improve in life, and that lifelong learning, training and education are crucial. • Learned to create from scratch a team and developing their skills. • Helped big venues to increase their revenues • Realized that is essential to work together as a team to achieve the best… Show more Managed very different activities in the entertainment business, as Public Relations Manager, Event Organizer, Marketing Specialist: • Learned that it takes several efforts and determination to improve in life, and that lifelong learning, training and education are crucial. • Learned to create from scratch a team and developing their skills. • Helped big venues to increase their revenues • Realized that is essential to work together as a team to achieve the best results. Activities as a Public Relations Manager: • managing more than 50 Promoters • developing a great university network all over Milan • working with the best nightlife key players • partnering with events and communication agencies, tour operators and travel agencies Activities as an Event Organizer: • organizing successful events with more than 1000 participants • being involved in training, coordinating and motivating a team with about 30 people • being in charge of organizing promotion activities on behalf of third parties Activities as a Marketing Specialist: • working as marketing, communication and promotion of products, brands and clubs throughout Milan and hinterland • being administrator and content creator of various FB fan pages (Lost in Milan with more than 30k fans) • managing many adv campaigns on Facebook and Instagram Show less Managed very different activities in the entertainment business, as Public Relations Manager, Event Organizer, Marketing Specialist: • Learned that it takes several efforts and determination to improve in life, and that lifelong learning, training and education are crucial. • Learned to create from scratch a team and developing their skills. • Helped big venues to increase their revenues • Realized that is essential to work together as a team to achieve the best… Show more Managed very different activities in the entertainment business, as Public Relations Manager, Event Organizer, Marketing Specialist: • Learned that it takes several efforts and determination to improve in life, and that lifelong learning, training and education are crucial. • Learned to create from scratch a team and developing their skills. • Helped big venues to increase their revenues • Realized that is essential to work together as a team to achieve the best results. Activities as a Public Relations Manager: • managing more than 50 Promoters • developing a great university network all over Milan • working with the best nightlife key players • partnering with events and communication agencies, tour operators and travel agencies Activities as an Event Organizer: • organizing successful events with more than 1000 participants • being involved in training, coordinating and motivating a team with about 30 people • being in charge of organizing promotion activities on behalf of third parties Activities as a Marketing Specialist: • working as marketing, communication and promotion of products, brands and clubs throughout Milan and hinterland • being administrator and content creator of various FB fan pages (Lost in Milan with more than 30k fans) • managing many adv campaigns on Facebook and Instagram Show less
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PEDEVILLA SPA - Società Benefit
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Italy
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Restaurants
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100 - 200 Employee
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Area Manager Assistant
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Dec 2008 - Nov 2009
Developed knowledge in the catering & restaurant field and strengthened my office management skills. Dealt with all the back-office activities, in the role of Assistant Area Manager at the Northern Italy branch: • commercial activity and budget implementation • control of cash-bar receipts • customer-supplier management • detection of staff attendance • filling inventories • archive management Developed knowledge in the catering & restaurant field and strengthened my office management skills. Dealt with all the back-office activities, in the role of Assistant Area Manager at the Northern Italy branch: • commercial activity and budget implementation • control of cash-bar receipts • customer-supplier management • detection of staff attendance • filling inventories • archive management
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Cognis
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Chemical Manufacturing
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100 - 200 Employee
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Stage - Production Planning
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Nov 2007 - Feb 2008
Working closely with the Supply Chain Manager Europe I’ve been involved in the following activities: • supporting the country manager in the forecast activities regarding sales analysis and Cognis forecasting model verification about packaged products • supporting the production planning staff with the Make to Order products planning activities Working closely with the Supply Chain Manager Europe I’ve been involved in the following activities: • supporting the country manager in the forecast activities regarding sales analysis and Cognis forecasting model verification about packaged products • supporting the production planning staff with the Make to Order products planning activities
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Politecnico di Milano
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Italy
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Research Services
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700 & Above Employee
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Student Assistant Librarian
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Jul 2006 - Sep 2007
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Education
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DIGITAL-COACH.IT
Master Digital Marketing, Web Marketing, Social Media ed E-Commerce -
Università degli Studi di Milano-Bicocca
Master's degree, Economics and Business (Management) -
Politecnico di Milano
Bachelor's degree, Management Engineering -
Liceo Scientifico e Linguistico Statale "Paolo Giovio" di Como
High School Diploma - scientific address, Bilingual Course English and French -
Conservatorio di Musica "Giuseppe Verdi" di Como
Lower Level Diploma, Complementary piano