Experience

Advance Vision Technology

• Australia
• Information Technology & Services
• 1 - 100 Employee

• IT Service Desk / NOC

  • Jun 2021 - Present

  Advance Vision Technology - is a specialist ICT solutions and services provider that helps clients plan, build, support, and manage their ICT investments. - Handles calls and emails from customers requesting assistance on their IT-related concerns. - Create service tickets and monitoring disk, memory, CPU, and connectivity alerts then allocate an engineer resource to work on the task. Advance Vision Technology - is a specialist ICT solutions and services provider that helps clients plan, build, support, and manage their ICT investments. - Handles calls and emails from customers requesting assistance on their IT-related concerns. - Create service tickets and monitoring disk, memory, CPU, and connectivity alerts then allocate an engineer resource to work on the task.



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support (Subject Matter Expert)

  • Feb 2019 - Oct 2021

  Concentrix - is a technology-enabled global business services company specializing in customer engagement and improving business performance. - Providing subject expertise and guidance to Level 1 tech support. - Evaluate customer’s technical needs and determine suitable technical solutions to resolve the problem. - Diagnosing and troubleshooting various technical issues. - Alleviate customer dilemma by addressing their concerns and providing goodwill gestures if necessary. Concentrix - is a technology-enabled global business services company specializing in customer engagement and improving business performance. - Providing subject expertise and guidance to Level 1 tech support. - Evaluate customer’s technical needs and determine suitable technical solutions to resolve the problem. - Diagnosing and troubleshooting various technical issues. - Alleviate customer dilemma by addressing their concerns and providing goodwill gestures if necessary.



TRANSCOM WORLDWIDE U.S

• United States
• 1 - 100 Employee

• Fault Manager

  • Feb 2017 - Feb 2019

  Transcom Worldwide - is a Swedish outsourcing company that provides customer care, sales, technical support, and collections services through an extensive network of contact centers and work-at-home agents. - Handles escalation calls or supervisor escalation. - Resolve network fault efficiently for quick service restoration. - Ensure changes are implemented for necessary improvements to increase or maintain services value to customers and achieve service levels. - Helps maintain and manage computer network and systems. Show less



Tech Mahindra

• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • May 2016 - Jan 2017

  Tech Mahindra - is an Indian multinational information technology outsourcing firm and consulting company. - Providing customer assistance primarily over the phone or email. - Conducting various account modification such as change number, SOA, deactivation and reactivation of account, basic troubleshooting of devices and addressing billing-related concerns. Tech Mahindra - is an Indian multinational information technology outsourcing firm and consulting company. - Providing customer assistance primarily over the phone or email. - Conducting various account modification such as change number, SOA, deactivation and reactivation of account, basic troubleshooting of devices and addressing billing-related concerns.



ICTUS Premier Cooperative

• Surallah, Soccsksargen, Philippines

• Account Officer

  • Mar 2013 - Apr 2016

  Ictus Premier Multipurpose Cooperative - is a financial institution engaged in credit/lending (cooperative). - Track incoming and outgoing payments. - Collecting and arranging payments, verifying accounts payable and receivable. - Searching for potential clients/customers to be part of the organization. Ictus Premier Multipurpose Cooperative - is a financial institution engaged in credit/lending (cooperative). - Track incoming and outgoing payments. - Collecting and arranging payments, verifying accounts payable and receivable. - Searching for potential clients/customers to be part of the organization.



Jarb Business Solution

• Technical Support Representative

  • Oct 2010 - Mar 2012

  Jarb Business Solution - is an Australian based company with extension in the Philippines. Its product/service is into ICT and outsourcing. - Maintain and fix computer software or hardware faults. - Troubleshoot system and network problems. Jarb Business Solution - is an Australian based company with extension in the Philippines. Its product/service is into ICT and outsourcing. - Maintain and fix computer software or hardware faults. - Troubleshoot system and network problems.



Mary Land Learning Center

• South Cotabato, Philippines.

• Technical Support Representative

  • Oct 2008 - Mar 2010

  Mary Land Learning Center - is a company engaged in Educational Institutions located in South Cotabato, Philippines. - Provides technical assistance to staffs. - In charge with computer repair and maintenance. Mary Land Learning Center - is a company engaged in Educational Institutions located in South Cotabato, Philippines. - Provides technical assistance to staffs. - In charge with computer repair and maintenance.