Edison Malano
IT Service Desk / NOC at Advance Vision Technology- Claim this Profile
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Bio
Experience
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Advance Vision Technology
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Australia
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Information Technology & Services
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1 - 100 Employee
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IT Service Desk / NOC
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Jun 2021 - Present
Advance Vision Technology - is a specialist ICT solutions and services provider that helps clients plan, build, support, and manage their ICT investments. - Handles calls and emails from customers requesting assistance on their IT-related concerns. - Create service tickets and monitoring disk, memory, CPU, and connectivity alerts then allocate an engineer resource to work on the task. Advance Vision Technology - is a specialist ICT solutions and services provider that helps clients plan, build, support, and manage their ICT investments. - Handles calls and emails from customers requesting assistance on their IT-related concerns. - Create service tickets and monitoring disk, memory, CPU, and connectivity alerts then allocate an engineer resource to work on the task.
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Concentrix
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Support (Subject Matter Expert)
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Feb 2019 - Oct 2021
Concentrix - is a technology-enabled global business services company specializing in customer engagement and improving business performance. - Providing subject expertise and guidance to Level 1 tech support. - Evaluate customer’s technical needs and determine suitable technical solutions to resolve the problem. - Diagnosing and troubleshooting various technical issues. - Alleviate customer dilemma by addressing their concerns and providing goodwill gestures if necessary. Concentrix - is a technology-enabled global business services company specializing in customer engagement and improving business performance. - Providing subject expertise and guidance to Level 1 tech support. - Evaluate customer’s technical needs and determine suitable technical solutions to resolve the problem. - Diagnosing and troubleshooting various technical issues. - Alleviate customer dilemma by addressing their concerns and providing goodwill gestures if necessary.
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TRANSCOM WORLDWIDE U.S
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United States
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1 - 100 Employee
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Fault Manager
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Feb 2017 - Feb 2019
Transcom Worldwide - is a Swedish outsourcing company that provides customer care, sales, technical support, and collections services through an extensive network of contact centers and work-at-home agents. - Handles escalation calls or supervisor escalation. - Resolve network fault efficiently for quick service restoration. - Ensure changes are implemented for necessary improvements to increase or maintain services value to customers and achieve service levels. - Helps maintain and manage computer network and systems. Show less
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Tech Mahindra
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IT Services and IT Consulting
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700 & Above Employee
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Customer Service Representative
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May 2016 - Jan 2017
Tech Mahindra - is an Indian multinational information technology outsourcing firm and consulting company. - Providing customer assistance primarily over the phone or email. - Conducting various account modification such as change number, SOA, deactivation and reactivation of account, basic troubleshooting of devices and addressing billing-related concerns. Tech Mahindra - is an Indian multinational information technology outsourcing firm and consulting company. - Providing customer assistance primarily over the phone or email. - Conducting various account modification such as change number, SOA, deactivation and reactivation of account, basic troubleshooting of devices and addressing billing-related concerns.
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ICTUS Premier Cooperative
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Surallah, Soccsksargen, Philippines
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Account Officer
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Mar 2013 - Apr 2016
Ictus Premier Multipurpose Cooperative - is a financial institution engaged in credit/lending (cooperative). - Track incoming and outgoing payments. - Collecting and arranging payments, verifying accounts payable and receivable. - Searching for potential clients/customers to be part of the organization. Ictus Premier Multipurpose Cooperative - is a financial institution engaged in credit/lending (cooperative). - Track incoming and outgoing payments. - Collecting and arranging payments, verifying accounts payable and receivable. - Searching for potential clients/customers to be part of the organization.
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Technical Support Representative
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Oct 2010 - Mar 2012
Jarb Business Solution - is an Australian based company with extension in the Philippines. Its product/service is into ICT and outsourcing. - Maintain and fix computer software or hardware faults. - Troubleshoot system and network problems. Jarb Business Solution - is an Australian based company with extension in the Philippines. Its product/service is into ICT and outsourcing. - Maintain and fix computer software or hardware faults. - Troubleshoot system and network problems.
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Mary Land Learning Center
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South Cotabato, Philippines.
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Technical Support Representative
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Oct 2008 - Mar 2010
Mary Land Learning Center - is a company engaged in Educational Institutions located in South Cotabato, Philippines. - Provides technical assistance to staffs. - In charge with computer repair and maintenance. Mary Land Learning Center - is a company engaged in Educational Institutions located in South Cotabato, Philippines. - Provides technical assistance to staffs. - In charge with computer repair and maintenance.
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Education
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ACLC College
Bachelor's Degree, Information Technology -
ACLC College
Associate's degree, Computer Systems Networking and Telecommunications