Network Administrator

• Jan 2019 - Present

PC Equipment Support Technician

• Mar 2017 - Present

PC Equipment Support Technician Onsite at Center for County-wide Programs • Support - Head start, GSRP, 21st Cent. Kids Asset Management Order assets Image assets Device Tracking MDM Management Configuration Manage Digital Signage Device Support Content Management Network Support Onsite at Bentley Community Schools Support - Admin Bldg., HS, MS, ES Asset Management Chrome Management Devices, Users, Apps MDM Management Configuration Devices, Users, Apps Network Support VoIP System Surveillance System Support

Executive IT Support

• Aug 2015 - Mar 2017

Troubleshoot for AV and IT issues Troubleshoot Network and VPN issues Support Mobile Phones, Surface Pro3, Yoga 12, Yoga X-1, Lenovo T-440/450 Track and manage hardware assets Create/Maintain system documentation, user guides, standard operating procedures Remote Phone/Onsite assistance Troubleshoot for AV and IT issues Troubleshoot Network and VPN issues Support Mobile Phones, Surface Pro3, Yoga 12, Yoga X-1, Lenovo T-440/450 Track and manage hardware assets Create/Maintain system documentation, user guides, standard operating procedures Remote Phone/Onsite assistance

Field Migration Consultant

• Jun 2013 - Mar 2017

Executive level Windows 8 migration Windows 7 Migration PC Deployment & Switch Install PC Refresh projects Kiosk update Replace defective hardware on servers Executive level Windows 8 migration Windows 7 Migration PC Deployment & Switch Install PC Refresh projects Kiosk update Replace defective hardware on servers

A+ Network+ Certified Technician

• Nov 2014 - Aug 2015

Independant Contractor

• Jan 2014 - Aug 2014

Imaging of the Corporate Desktops and Laptops. Deployed Imaged devices to end-users and migrated their data. Ensured that the users were connected to the correct domain, installed the users Network Printers and that they could access their Network Shares. Remedied any other questions or concerns that they might have either pertaining to the Migration or any other IT questions they might have. Helped out on the Desktop Support Team, Resolving technical issues that the end-users might be experiencing.

Desktop Support Specialist

• Jan 2014 - Aug 2014

Helped out on the Desktop Support Team, by resolving Technical Issues that the First Merit end-users might be experiencing. These issues could fall between but not limited to printing, software, connectivity and hardware issues. Helped out on the Desktop Support Team, by resolving Technical Issues that the First Merit end-users might be experiencing. These issues could fall between but not limited to printing, software, connectivity and hardware issues.

Project Consultant

• Oct 2012 - Mar 2014

Troubleshoot technical issues, repair issues Replace hardware Image New HDD’s Degauss old HDD’s Troubleshoot technical issues, repair issues Replace hardware Image New HDD’s Degauss old HDD’s

Genesis ROX Deployment Tech

• Mar 2012 - Mar 2014

Install IPOD Touches Install Mac Mini PC, Sync Station Provide training on new IPOD Touch device Connect devices to wireless Cisco/Comcast router Install IPOD Touches Install Mac Mini PC, Sync Station Provide training on new IPOD Touch device Connect devices to wireless Cisco/Comcast router

Owner/ Technician

• Dec 2009 - Dec 2013

Various troubleshooting of clients issues pertaining to Software/Hardware, Network and Printing Issues. Building of Custom PC's to meet the clients needs, as well as ordering hardware and or software to meet their needs. Offering both on-site and remote assistance remedies to quickly get the end-user back up and running. Network design including the building of custom cable lengths and cable management so the end-user does not have a 'spaghetti mess' of cables around their workstation. Various troubleshooting of clients issues pertaining to Software/Hardware, Network and Printing Issues. Building of Custom PC's to meet the clients needs, as well as ordering hardware and or software to meet their needs. Offering both on-site and remote assistance remedies to quickly get the end-user back up and running. Network design including the building of custom cable lengths and cable management so the end-user does not have a 'spaghetti mess' of cables around their workstation.

Level II Technician

• Jul 2013 - Sep 2013

Travel a Tri State area upgrading and bringing on-board a Giant in the banking industry that has been acquired by an even bigger entity in the Banking Industry. Traveling through Michigan, Ohio, and Wisconsin Configuring and Installing Lenovo Desktop solutions to the tellers and other branch personnel Installing Validators, Document Scanners, Printers Connecting workstations to a Dual Virtual LAN Confirm that the users can access the software and data necessary for their daily tasks

IT Tech level 2

• 2010 - 2011

Assist students and Faculty with various hardware and or software issues amongst the five buildings that make up GCS. Installation of new SMART Board technologies in numerous classrooms and offer training and assistance to the faculty in using and integrating the SMART Board technologies into their daily classroom agendas. Relocated and setup various 'open' computer labs and classroom computer labs for the students to use throughout the day. Assist students and Faculty with various hardware and or software issues amongst the five buildings that make up GCS. Installation of new SMART Board technologies in numerous classrooms and offer training and assistance to the faculty in using and integrating the SMART Board technologies into their daily classroom agendas. Relocated and setup various 'open' computer labs and classroom computer labs for the students to use throughout the day.

Lab Tech

• 2008 - 2010

Disassemble and Relocation, Re-assembling of an Open Computer Lab, including designing the layout of the lab, relocation and re-wiring of the network communications lines. Imaging of the lab to Windows 7 Pro. Installation of Network Printers. Monitoring and Policing of the multiple computer labs on Campus. Offering assistance to students with printing issues, software issues and classroom assignments within the lab environment. Assist faculty/staff and students with the various classroom technologies used in the classrooms. Updating the lab hardware with software updates and patches.Cleaning of the lab environment, hardware, desk-space and common areas.

Computer Services Intern

• May 2006 - Dec 2009

Setup new hardware and deployed to needed locationsTroubleshoot and repaired various IT Technology issuesInstalled and troubleshoot printers and printer issuesInstalled and troubleshoot classroom Audio/Video TechnologyAssisted staff, faculty and students with IT Technology Issues

Computer Services Lab Tech

• Aug 2005 - Aug 2008

Installed software necessary for the upcoming semestersUpdated, and troubleshoot various IT TechnologiesAssisted students and faculty with classroom and IT Technology issuesGeneral policing of the computer labs