Experience

Computershare U.S.

• United States
• Financial Services
• 500 - 600 Employee

• Application Product Owner

  • Apr 2022 - Present

• Business Systems Consultant

  • Nov 2021 - Present



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Business Systems Consultant

  • Apr 2014 - Nov 2021



Hartford Funds

• Business Analysis Consultant

  • 2004 - Apr 2014

  - Represent Business Operations on technology-driven and product/fund projects; gather, document and translate business requirements; create, document and execute testing strategies and plans - Business Operations Disaster Recovery; assess potential disruption impacts; design, develop and document of work business function continuity plans; assist in recovery planning, training and exercises - Fund shareholder proxies - Website and telephony production support - Represent Business Operations on technology-driven and product/fund projects; gather, document and translate business requirements; create, document and execute testing strategies and plans - Business Operations Disaster Recovery; assess potential disruption impacts; design, develop and document of work business function continuity plans; assist in recovery planning, training and exercises - Fund shareholder proxies - Website and telephony production support



State Farm

• United States
• Insurance
• 700 & Above Employee

• Business Analyst

  • Jan 1999 - Aug 2004

  - Provided research, analysis and reporting of essential department level operational information - Analyzed internal key metrics and client contact data - Communicated with functional area management and field leadership for use in strategic business decision making; partnered with operating units to create action plans to address issues - Developed, analyzed, enhanced and maintained multiple reports - Monitored daily performance of crucial department systems - Monitored data quality and researched anomalies to correct issues Show less



NightOwl

• Site Manager

  • 1994 - 1998

  Supervised mail room, copy and messenger staff for investment banking firm. Supervised mail room, copy and messenger staff for investment banking firm.