Experience

SATV

• Bangladesh
• Media Production
• 1 - 100 Employee

• Executive, Accounts and finance

  • Feb 2023 - Present

• Executive

  • Feb 2023 - Feb 2023



Dream Baby Products

• Dhaka, Bangladesh

• Assistant Manager

  • Nov 2021 - Feb 2023

  • Creating and processing invoices. • Cross-checking invoices with payments and expenses to ensure accuracy. • Managing a company’s accounts payable and receivable. • Sending bills and invoices to clients. • Tracking organization expenses. • Processing refunds. • Working with collection agencies on overdue payments. • Communicating with clients regarding billing and payments. • Monitoring smooth delivery process to the dealers. • Creating monthly payment and sales reports. Show less



Evaly

• Bangladesh
• Technology, Information and Internet
• 200 - 300 Employee

• Customer Service Executive

  • Aug 2020 - Sep 2021

  • Answering incoming calls from customers and ensuring instant customer satisfaction • Respond to customer inquiries • Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same issue. • Troubleshoot/ helping to resolve customer service problems • Provide general information • Maintaining a high standard of call quality as per the requirement of the organization • Work with different internal departments for refund and product delivery. • Notify customers of the current status of their ordered product. • Forward complaints to concerned departments for an immediate solution. Show less



British American Tobacco Bangladesh

• Dhaka, Bangladesh

• Customer Service Associate

  • Jun 2017 - Feb 2020

  • Answering incoming calls from customers and ensuring instant customer satisfaction • Respond to customer inquiries. • Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same issue. • Troubleshoot/helping to resolve customer service problems. • Provide general information. • Maintaining a high standard of call quality as per the requirement of the organization. • Answering incoming calls from customers and ensuring instant customer satisfaction • Respond to customer inquiries. • Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same issue. • Troubleshoot/helping to resolve customer service problems. • Provide general information. • Maintaining a high standard of call quality as per the requirement of the organization.