Experience

The MetroHealth System (Cleveland, OH)

• United States
• Hospitals and Health Care
• 700 & Above Employee

• System Analyst

  • Nov 2021 - Present

• Support Center Analyst

  • Aug 2020 - Nov 2021

  Supporting other moving parts within the hospital. Providing entry level support. Beginning of the troubleshooting process. Setting up new accounts into the GIVA ticketing system. Resolving a multitude of technical issues while remote. Responding to calls in a constantly moving fast paced environment.• Making technical issues easier to understand for end users. • Knowledge in troubleshooting applications such as Epic, Microsoft Office Suite, Lawson, etc.• Documenting everything that is completed or needs to be looked at further.• Working together with my team to maintain a positive first contact resolution.• Providing firsthand assistance while working remotely.• Unlocking and resetting employee logins for multiple systems.



Selman & Company

• United States
• Insurance
• 1 - 100 Employee

• Client Services Specialist

  • Feb 2019 - Jul 2020

  Aiding other teams within our organization. Distribution of weekly and monthly reporting. Initiation of application processing. Setting up new clients into our system. Creating offers and re-enrollments. Completing daily tasks in a fast-paced environment.• Dozens of Weekly & Monthly Reports sent every week.• Processing applications for new hires and re-enrollments• Creating policyholder reports via Microsoft Office Products.• Storing Knowledge gained daily.• Registering new clients with Mainframe and company specific software.



U.S. Air Force Reserve

• United States
• Armed Forces
• 700 & Above Employee

• Electrical Power Production

  • Jul 2012 - Jun 2019

  Reporting one weekend a month to my base. Being responsible for millions of dollars of equipment depending on the location. Supporting the mission. Occasionally assisting other members of the military with their job.• Running generators via power plant or standalone to provide power to the base.• Aircraft Arresting Systems, used to catch planes with inflight emergencies.• Following Air Force Instructions and Technical Orders to complete every task job related.• Experience in troubleshooting generator’s electrical and mechanical issues.• Reached Deployed Veteran Status.



Oriana House, Inc.

• Non-profit Organizations
• 300 - 400 Employee

• Resident Supervisor

  • Dec 2014 - Jan 2017

  Maintaining a safe drug free environment for clients who had a drug or alcohol addiction. Address standing issues with clients often being a mentor for people who have another chance to assimilate into society.• Maintaining security while keeping the clients safe• Conducting whereabouts keeping track of each of the clients• Conducting Drug Prevention and testing• Distribution of medication including narcotics.• Making sure the clients eat as efficiently as possible. Maintaining a safe drug free environment for clients who had a drug or alcohol addiction. Address standing issues with clients often being a mentor for people who have another chance to assimilate into society.• Maintaining security while keeping the clients safe• Conducting whereabouts keeping track of each of the clients• Conducting Drug Prevention and testing• Distribution of medication including narcotics.• Making sure the clients eat as efficiently as possible.



Dave’s Markets

• Backdoor Inventory Receiver

  • Sep 2013 - Jan 2015

  Processing thousands of dollars’ worth of inventory daily. Organizing a shipping storage area while completing managerial type objectives. Leading the inventory receiving department.• Scanning in products via scan-gun to a computer to create a bill to be paid by home office.• Keeping the backroom well organized to keep things moving efficiently. • Filing every transaction in a physical location leaving a paper trail• Repairing damaged goods to be sold to prevent total losses.