Experience

Organizational Solutions Inc.

• Canada
• Human Resources Services
• 1 - 100 Employee

• Team Lead / Disability Management Specialist

  • Aug 2022 - Present

• Disability Management Specialist

  • 2015 - Present

  Provide absence management to various companies' STD plans.• Within the parameters of each company's policies provide early intervention and care management.• Work with all stakeholders to determine and organize safe and effective return to work plans.



Crawford & Company

• United States
• Insurance
• 700 & Above Employee

• Technical Analysis/Senior Case Manager

  • 2014 - 2015

  Work with all stakeholders to provide case management for both STD/LTD claims.• Review applications for disability benefits to determine adjudication and any further disability management required.• Work with all stakeholders to organize GRTW/accommodations to facilitate a RTW.• Provide training to new staff and assistance to junior staff. Work with all stakeholders to provide case management for both STD/LTD claims.• Review applications for disability benefits to determine adjudication and any further disability management required.• Work with all stakeholders to organize GRTW/accommodations to facilitate a RTW.• Provide training to new staff and assistance to junior staff.



Greyhound Lines, Inc.

• United States
• Transportation/Trucking/Railroad
• 700 & Above Employee

• Disability/Safety Specialist

  • 2012 - 2014

  Provided occupational health & safety services nationally to over 2500 employees, focusing on disability management, random drug and alcohol program and health & safety• Assessed new claims based on medical compared to physical demands of employee's position to determine adjudication and next steps in the return to work plan, leading to fewer unnecessary claims and shorter absences.• Fostered environment where employees felt comfortable disclosing confidential information and built a rapport that ensured an accurate understanding of their barriers in returning to work. This resulted in effective return to work plans.• Collaborated with required groups to facilitate national drug and alcohol program within parameters of DOT. Annually reviewed policy ensuring compliance. Outlined steps for dealing with substance abuse for use by all stakeholders, to address concerns and increase safety in the workplace.

• Safety & Disability Coordinator

  • 2005 - 2012

  Provided flexible HR support during organizational change to 1500 – 2000 employees nationally • Worked with medical staff and third party providers to adjudicate disability claims and get correspondence out to necessary groups, which ensured all parties were informed of required information.• Converted or created new forms from paper format to fillable pdfs improving ease of use and legibility. • Created an internal website that ensured forms, policies and other frequently needed materials were easily assessable to the field.• Consulted with Labour Relations to address grievances and come to a resolution that worked for all involved. • Oversaw accommodations nationally to identify employee’s obstacles and determine if potential solutions were possible. This resulted in employees returning to work quickly or being more effective in the workplace.• As member of Emergency Response Team, arranged command posts to allocate needed resources such as drug and alcohol testing and counseling until the field was able to take back sole control.• Assisted employees in navigating change during times of transition by developing Return To Work plans.