Experience

Zepz

• Financial Services
• 300 - 400 Employee

• Product Director

  • Aug 2021 - Present

  London, England, United Kingdom



WorldRemit

• United Kingdom
• Financial Services
• 300 - 400 Employee

• Director of Product Management

  • Aug 2021 - Dec 2022

  London, England, United Kingdom

• Head of Product

  • Sep 2020 - Aug 2021

  London, England, United Kingdom Business Area: FinTech • Product lead for all deep backend domains (pricing, pay-in, screening & authorisation, processing, payout, reconciliation) • Heading up a team of eleven (8 PMs, 2 BAs, 1 DA) • Hired seven people in the product stream throughout 2020 • Overlooked six distinct product areas (roadmap & priority review, resourcing needs, backend re-platforming to event-based architecture, BAU) • Impact: enabling more than 40% YoY growth; overseeing three major compliance work… Show more Business Area: FinTech • Product lead for all deep backend domains (pricing, pay-in, screening & authorisation, processing, payout, reconciliation) • Heading up a team of eleven (8 PMs, 2 BAs, 1 DA) • Hired seven people in the product stream throughout 2020 • Overlooked six distinct product areas (roadmap & priority review, resourcing needs, backend re-platforming to event-based architecture, BAU) • Impact: enabling more than 40% YoY growth; overseeing three major compliance work streams as top priority in 2020/2021

• Senior Product Manager

  • Jul 2019 - Sep 2020

  Business Area: FinTech • Product and Project lead across a global company re-platforming project - moving from monolith DB to event-based microservice architecture • Coordinating six remote development teams and cross-functional work with three local teams • Heading up a team of four to support parallel discovery and process mapping for automation and optimised user experience • Linchpin between C-level engineering, customer support, operations, finance • Impact: Delivered… Show more Business Area: FinTech • Product and Project lead across a global company re-platforming project - moving from monolith DB to event-based microservice architecture • Coordinating six remote development teams and cross-functional work with three local teams • Heading up a team of four to support parallel discovery and process mapping for automation and optimised user experience • Linchpin between C-level engineering, customer support, operations, finance • Impact: Delivered flexible, expandable architecture backend covering full business value chain



Ticketmaster

• United States
• Entertainment Providers
• 700 & Above Employee

• International Product Manager Tooling and Resale (B2B & B2C)

  • Feb 2017 - Jun 2019

  London, United Kingdom Business Area: Live Entertainment, Ticketing, B2B & B2C • Responsibilities include capturing product requirements, project scoping, data analysis, facilitation of architectural solution finding and implementation management on a global scale • Product and project lead between usability experts, developers, international and regional product and marketing managers as well as higher management • Roadmap ownership on product and work stream level • Responsible to drive decision making… Show more Business Area: Live Entertainment, Ticketing, B2B & B2C • Responsibilities include capturing product requirements, project scoping, data analysis, facilitation of architectural solution finding and implementation management on a global scale • Product and project lead between usability experts, developers, international and regional product and marketing managers as well as higher management • Roadmap ownership on product and work stream level • Responsible to drive decision making process in steering groups and to manage change across the organisation • Training, mentoring and management of Junior colleagues • Impact: Reduced operational process time by 25% for global payment runs to fans; fund management now legally compliant (PSD 2) Show less



IndigoVision

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Product Manager B2B Software & Integrations

  • Aug 2015 - Feb 2017

  Edinburgh, United Kingdom Business Area: IP Security Services and Equipment, B2B • Joint project prioritisation and roadmap planning for the company's video management software development as well as technology partnerships and projects • Consultant for product functionalities, scalability, implementation as well as on-going product maintenance and improvement on global scale • Supporting external marketing activities and responsible for company internal product communication • Linchpin between customer… Show more Business Area: IP Security Services and Equipment, B2B • Joint project prioritisation and roadmap planning for the company's video management software development as well as technology partnerships and projects • Consultant for product functionalities, scalability, implementation as well as on-going product maintenance and improvement on global scale • Supporting external marketing activities and responsible for company internal product communication • Linchpin between customer, sales team, engineering, partner support, operations, marketing and higher management • Training and mentoring of Junior colleagues • Impact: Implementation of improved ‘per stream’ revenue model across technical teams and all interlinked functional business streams

• Product Manager B2B Integrations

  • Feb 2013 - Aug 2015

  Edinburgh, United Kingdom Business Area: IP Security Services and Equipment, B2B • Management of business relationships with technology partners, project prioritisation and roadmap planning on a global scale • Consultant for product functionalities, scalability, implementation as well as on-going product maintenance and improvement • Support of external marketing activities as well as management of internal product communication • Linchpin between customer, sales team, engineering, partner… Show more Business Area: IP Security Services and Equipment, B2B • Management of business relationships with technology partners, project prioritisation and roadmap planning on a global scale • Consultant for product functionalities, scalability, implementation as well as on-going product maintenance and improvement • Support of external marketing activities as well as management of internal product communication • Linchpin between customer, sales team, engineering, partner support, operations, marketing and higher management • Impact: Implemented a new approach to strategic partnerships with customer satisfaction rating improving by 30% in EURASIA



The Stepstone Group

• Germany
• Software Development
• 700 & Above Employee

• International Product Manager B2C

  • Sep 2011 - Dec 2012

  Brussels Area, Belgium Business Area: Online Recruitment Website (acquired totaljobs.co.uk), B2C • Product KPI definition, measurement and improvement for a performance driven online recruitment service/job board being represented in eight European countries • Responsible for data gathering, analysis, evaluation, specification writing and management of practical implementation of concepts to support candidates interacting with the web service • Facilitator and project lead between usability experts… Show more Business Area: Online Recruitment Website (acquired totaljobs.co.uk), B2C • Product KPI definition, measurement and improvement for a performance driven online recruitment service/job board being represented in eight European countries • Responsible for data gathering, analysis, evaluation, specification writing and management of practical implementation of concepts to support candidates interacting with the web service • Facilitator and project lead between usability experts, developers, SEO experts, regional product and marketing managers, research department and higher management • Training and mentoring of Junior colleagues • Impact: Increased user registration by using facebook login feature; reduced user interaction time for CV creation by about 10% Show less



Gruner + Jahr

• Germany
• Book and Periodical Publishing
• 700 & Above Employee

• Product Portfolio Manager

  • Sep 2007 - Jan 2010

  Hamburg Area, Germany Business Area: Electronic Advertisement Department - Online, B2B & B2C • Consultancy role for development, improvement and sales packaging of online advertisement (German market) • Management tasks also included pricing, budgeting, forecasting and revenue reporting • Linchpin between sales, campaign managers, ad technicians, marketing, online research department, online journalists and higher management level • Covering travel segment (GEO.de, nationalgeographic.de), family… Show more Business Area: Electronic Advertisement Department - Online, B2B & B2C • Consultancy role for development, improvement and sales packaging of online advertisement (German market) • Management tasks also included pricing, budgeting, forecasting and revenue reporting • Linchpin between sales, campaign managers, ad technicians, marketing, online research department, online journalists and higher management level • Covering travel segment (GEO.de, nationalgeographic.de), family segment (eltern.de) • Cross-media experience (online, mobile and print) • Project lead for customer specific implementation specials • Training and mentoring of Junior colleagues • Impact: A standardisation of the sales offering resulted in boosted single-segment and cross-segment revenue for the business Show less