Adam J. Augustynowicz
Head of CS Support Center at eStoreMedia - digital brand intelligence- Claim this Profile
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polski Native or bilingual proficiency
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angielski Full professional proficiency
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niemiecki Limited working proficiency
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chiński Elementary proficiency
Topline Score
Bio
Lesław Sierocki
Adam is hard-working, engaged, devoted Leader. He's well organised, data driven, business and effect oriented. He choses his battles wisely, prioritising the most important KPIs at the time. He's capable to admit if he fails and always open for feedback to learn from mistakes and improve his skills. Adam seeks for assertive, partnership relation with colleagues and Clients. He'd be a great asset in any Team.
Marta Rysia Jarkiewicz
Adam is a person you can rely on in any situation. He is open and honest. He proactively supports clients, takes the initiative himself, proposes solutions. He watches over details and deadlines. He is very thorough and inquisitive. Can quickly adapt to changing working conditions and reacts immediately to any potential problems. He is proactive both in contact with the client and within the organization. He uses his skills and knowledge in practice. Constantly improves his qualifications. He is very committed to all the tasks entrusted to him. Open to new challenges. Able to operate efficiently and qualitatively in unfavourable conditions, under time pressure. He doesn't give up. I am happy that I had a chance to work with him.
Lesław Sierocki
Adam is hard-working, engaged, devoted Leader. He's well organised, data driven, business and effect oriented. He choses his battles wisely, prioritising the most important KPIs at the time. He's capable to admit if he fails and always open for feedback to learn from mistakes and improve his skills. Adam seeks for assertive, partnership relation with colleagues and Clients. He'd be a great asset in any Team.
Marta Rysia Jarkiewicz
Adam is a person you can rely on in any situation. He is open and honest. He proactively supports clients, takes the initiative himself, proposes solutions. He watches over details and deadlines. He is very thorough and inquisitive. Can quickly adapt to changing working conditions and reacts immediately to any potential problems. He is proactive both in contact with the client and within the organization. He uses his skills and knowledge in practice. Constantly improves his qualifications. He is very committed to all the tasks entrusted to him. Open to new challenges. Able to operate efficiently and qualitatively in unfavourable conditions, under time pressure. He doesn't give up. I am happy that I had a chance to work with him.
Lesław Sierocki
Adam is hard-working, engaged, devoted Leader. He's well organised, data driven, business and effect oriented. He choses his battles wisely, prioritising the most important KPIs at the time. He's capable to admit if he fails and always open for feedback to learn from mistakes and improve his skills. Adam seeks for assertive, partnership relation with colleagues and Clients. He'd be a great asset in any Team.
Marta Rysia Jarkiewicz
Adam is a person you can rely on in any situation. He is open and honest. He proactively supports clients, takes the initiative himself, proposes solutions. He watches over details and deadlines. He is very thorough and inquisitive. Can quickly adapt to changing working conditions and reacts immediately to any potential problems. He is proactive both in contact with the client and within the organization. He uses his skills and knowledge in practice. Constantly improves his qualifications. He is very committed to all the tasks entrusted to him. Open to new challenges. Able to operate efficiently and qualitatively in unfavourable conditions, under time pressure. He doesn't give up. I am happy that I had a chance to work with him.
Lesław Sierocki
Adam is hard-working, engaged, devoted Leader. He's well organised, data driven, business and effect oriented. He choses his battles wisely, prioritising the most important KPIs at the time. He's capable to admit if he fails and always open for feedback to learn from mistakes and improve his skills. Adam seeks for assertive, partnership relation with colleagues and Clients. He'd be a great asset in any Team.
Marta Rysia Jarkiewicz
Adam is a person you can rely on in any situation. He is open and honest. He proactively supports clients, takes the initiative himself, proposes solutions. He watches over details and deadlines. He is very thorough and inquisitive. Can quickly adapt to changing working conditions and reacts immediately to any potential problems. He is proactive both in contact with the client and within the organization. He uses his skills and knowledge in practice. Constantly improves his qualifications. He is very committed to all the tasks entrusted to him. Open to new challenges. Able to operate efficiently and qualitatively in unfavourable conditions, under time pressure. He doesn't give up. I am happy that I had a chance to work with him.
Experience
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eStoreMedia - digital brand intelligence
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United Kingdom
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IT Services and IT Consulting
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100 - 200 Employee
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Head of CS Support Center
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Jan 2023 - Present
✔️Leading the Customer Success Support Center comprised of 20 people in total.✔️Taking overall responsibility for tickets and request fulfillment of the Customer Support Team.✔️Managing the performance of Customer Support Team to ensure that Service Levels Agreements are achieved.✔️Ensuring the Customer Support staff is meeting and exceeding expectations in regards to performance.✔️Ensuring that standards and processes are followed to provide exceptional external Customer service.✔️Participating in meeting with OPS / IT / QA management, putting forward suggestions with regards to improvement, changes, and trends.✔️Ensuring that working practices and processes exist, meet Business requirements, are standardized where possible, repeatable, and support the Customer Support teams’ day-to-day activities.✔️Managing improvements to the Customer Support Team to provide more effective and efficient service to customers.✔️Training, coaching, and mentoring Customer Support Specialists including career development.✔️Constant monitoring of trends and changes and know how to improve the customer satisfaction levels using the latest methodologies. Show less
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Global Customer Success Team Leader (SaaS)
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Sep 2021 - Feb 2023
🔷 Supervising Client Success Managers and Operations Specialists work on effective implementation and maintenance of the eStoreMedia solutions.🔷 Organizing work of the teams, developing teams capabilities and skills .🔷 Actively contributing to planning, adjusting and implementation of Customer Success strategy.🔷 Successfully supervising portfolio of existing international Clients, Fortune 500 companies, and driving Clients’ e-commerce ROI.🔷 Supervising end-to-end complex and high-value projects in eCommerce and Digital Marketing areas across markets around the globe.🔷 Running regular and ad hoc meetings with Clients, bringing their feedback to eStoreMedia.🔷 Actively contributing to the development of new services and functionalities, customized to clients’ needs. 🔷 Actively contributing to maintaining a high satisfaction level of Clients and ensuring they maximize the value they get from eStoreMedia solutions and services. 🔷 Consulting and advising Clients on their e-commerce activities. 🔷 Increasing renewal rates, identifying and creating opportunities to cross and up-sell, driving new business growth on existing accounts. Show less
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Senior Customer Success Manager (SaaS)
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Sep 2020 - Sep 2021
eStoreMedia™ is the leading provider e-commerce analytics and content management solutions for product manufacturers. Our e-commerce solution set consists of four integrated products; e-commerce research and analytics solutions eStoreCheck™, eStoreJourney™ and eShopper Review Analysis™; and online content management and distribution platform eStoreContent™. Delivered within the e-Commerce Perfect Store methodology they enable product manufacturers to identify gaps, prioritize actions, and execute in the online channel, to engage shoppers and grow online sales. Find out more at estoremedia.com Show less
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Left-Brain Embassy
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Professional Training and Coaching
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Left-Brain Ambassador
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Sep 2017 - Present
Critical thinking and counter manipulation teacher. I offer individual, group and corporate sessions. Looking for a teacher for yourself or your group? Please reach out to me. Critical thinking and counter manipulation teacher. I offer individual, group and corporate sessions. Looking for a teacher for yourself or your group? Please reach out to me.
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VML
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United States
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Advertising Services
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700 & Above Employee
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Regional Account Supervisor
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Apr 2020 - Aug 2020
🔵 Leading a regional business group (CEE, Baltics, Balkans, CIS)🔵 Managing day-to-day tasks & activities of account managers🔵 Planing & optimizing budgets to meet revenue targets🔵 Setting up short and long-term objectives & goals for the account management team🔵 Identifying new business opportunities, assessing success and risk factors🔵 Serving as the point of contact for regional clients🔵 Ensuring quality client service and client satisfaction🔵 Assisting in problem solving and issue escalation protocolsClients: PepsiCo, adidas Show less
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Senior Account Manager
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Dec 2018 - Apr 2020
🔻 Leading & nurturing a team of account executives in digital, BTL, ATL enterprises🔻 Constructing & managing monthly, quarterly and yearly budgets of the business group🔻 Building & managing profitable long-term relations with the clients🔻 Executing & supervising clients’ marketing plans🔻 Creating proposals and presentations to acquire new accounts🔻 Designing, optimizing & supervising processes🔻 Looking for new business opportunities, propagating agency portfolio🔻 Mediating between global, regional and local strategic goals across corporate structures🔻 Coordinating strategic & creative development of selected campaigns (from brief to deployment)🔻 Managing activities & tasks across the team, devising timelines🔻 Monitoring team performance, conducting performance evaluations🔻 Setting up goals and objectives for all team membersClients:▶️ Fiat Chrysler Automobiles, PL (Fiat, Jeep, Alfa Romeo, Fiat Pro, Abarth)▶️ PepsiCo, CEE, CIS (Lay's, Cheetos, Doritos)"Now I'm sure you're wonderin',"What's in it for me?"Surely I would not performThese miracles for free!I'm not askin' for a lot!It won't cost you a dime!I just want the princess here with me,'Til the end of time!" Show less
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Account Manager
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Jun 2018 - Dec 2018
👉🏼 360º campaign development (digital, web, in-store, outdoor, TV) for 33 markets of the CEE
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WebTalk Agency
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Poland
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Advertising Services
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1 - 100 Employee
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Associate Account Manager
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Jun 2017 - Jun 2018
Leading a team of skilled professionals on a visionary endeavor through digital realms.Clients ▶️ Ruukki Polska, Robert Bosch, Raiffeisen Polbank, InPost, Dulux Polska, EximTours Polska, InterCars, InterMotors, Ducati, Piaggio, Vespa, Massive Design, Grupa Dekarska, Phinance SAThat's all, folks.
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Account Executive
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Mar 2015 - Jun 2017
Responsibilities:🔷 client service & client relation management🔷 community management on Facebook, Twitter, YouTube, Instagram, LinkedIn🔷 web and social media monitoring & analytics (i.a. Google Analytics, B24, SentiOne, Ahrefs, Sotrender, Monitori, Iconosquare)🔷 collaboration with other departments (creatives, ad scouts, management) to make things happen (i.a. timelines, KPI's) on a scheduled basis🔷 BTL, digital, social campaign planning, execution and supervision🔷 implementation of social media presences according to previously planned strats🔷 assistance in strategic planning🔷 competitor analysis & reporting🔷 copywriting in Polish and English for social, digital, web and ATL purposes🔷 creative ads & content development (i.a. social, digital, TV, magazine, billboard, bus exterior)🔷 web & UX/UI design🔷 development, execution & supervision of word of mouth marketing as well as brand ambassador programs🔷 extinguishing hellfires & managing (un)natural calamities produced by influencersDirectly or indirectly managed or co-managed various aspects of digital presence for 👉🏼 Kia Motors Polska, Kia Lotos Race, Piaggio Polska, Vespa Polska, Ducati, Inter Motors, Saturn Polska, Ruukki Polska, Bosch Professional, Rejestr Dłużników ERIF, Exim Tours Polska, City Fit, Warsaw Games Week, Spark Digitus (Kingdom of Bahrain), InPost, Raiffeisen PolbankAssissted with 👉🏼 Kazar Footwear, Zegarki Błonie, Strefa Dobrej Siatkówki, Polska Siatkówka, Orlen Warsaw Marathon Show less
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Private enterprise
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Warsaw
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SEO/SEM Specialist & Webdesigner
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2009 - 2015
🔻 HTML/CSS 🔻 graphic design for web purposes (Photoshop w/o CS) 🔻 UX/UI design 🔻 Wordpress design 🔻 browser compatibility testing 🔻 SEO/SEM 🔻 tiny bit of PHP/MySQL 🔻 HTML/CSS 🔻 graphic design for web purposes (Photoshop w/o CS) 🔻 UX/UI design 🔻 Wordpress design 🔻 browser compatibility testing 🔻 SEO/SEM 🔻 tiny bit of PHP/MySQL
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7 Islands
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Greece, Creete, Heraklion
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Destination Manager
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May 2011 - Oct 2011
- holiday destination management (Heraklion, Rethymno, Hersonissos) - bookkeeping / finance management - team management - logistics (inbound, outbound, local) - sales - tour guidance - client service - business partner relations management - holiday destination management (Heraklion, Rethymno, Hersonissos) - bookkeeping / finance management - team management - logistics (inbound, outbound, local) - sales - tour guidance - client service - business partner relations management
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Viator Holidays
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Grecja
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Destination Manager
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May 2010 - Oct 2010
- holiday destination management - sales - tour guidance - client service - business partner relations management - logistics - holiday destination management - sales - tour guidance - client service - business partner relations management - logistics
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BT Jaworzyna-Tour
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Polska
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Tour Leader
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Feb 2009 - Aug 2010
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Securia Polska Sp. z o. o.
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Warszawa, woj. mazowieckie, Polska
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Customer Service Consultant
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Oct 2007 - Jun 2008
- office management - new business - client service - office management - new business - client service
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Education
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Uniwersytet Warszawski
Master of Arts - MA, Linguistics
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