Experience

Globys

• United States
• Software Development
• 1 - 100 Employee

• Senior Software Engineer

  • Sep 2014 - Present

  - Customized Globys core product to meet customer specifications.- Designed and added new features to the product using classic ASP, Javascript, JSON, Visual Basic, C#, and SQL Server.- Collaborated with delivery team colleagues to analyze customer requirements, provide detailed work estimates, and assist with providing accurate assessment of overall level of effort needed to meet customization request.- Designed and maintained payment processing methods used by Globys core product. Payment methods included ACH and Credit Card processing for real-time and batched transactions. Integrated Globys payments user interface with Chase Paymentech, Moneris, Wells Fargo, and Cybersource.- Coordinated distribution of programming tasks across the client delivery team on larger projects.- Responsible for delivering the finalized customizations on time.

• Solutions Architect

  • Sep 2013 - Sep 2014

  - Represented Globys’ product capabilities as a comprehensive solution to customers using an understanding of the customers’ existing billing systems and business needs.- Facilitated customer demonstrations and design sessions resulting in a clear understanding of customer needs and requirements..- Applied software development principles, concepts and techniques with a focus on business analysis, requirements definition, and end to end ownership of the solution design.- Translated the customer's integration requirements into software design specifications.- Analyzed, validated and documented business, configuration and operational requirements from new and existing customers.- Added prioritization to internal projects and product roadmap based on knowledge of customer landscape and technology advancements.- Worked closely with product management to convert custom features into product enhancements.- Prototyped and provided feasibility recommendations for new feature opportunities.



Boeing

• United States
• Aviation & Aerospace
• 700 & Above Employee

• Quality Systems Specialist

  • Dec 2011 - Sep 2013

  Boeing Commercial Airplanes Core Quality Visibility Team - Analyzed process data, metrics, models and flows to identify root cause of manufacturing non-conformances. -Prepared and maintained quality directives, policies, processes, procedures and metrics to assure program, contract, customer regulatory requirements, international standards and working agreements are deployed. -Created a suite of data reporting applications used by internal customers to quickly ascertain the areas of improvement necessary to increase the production rate of the 787. -Developed SQL Server data marts to consolidate manufacturing quality datapoints in order to create an accurate picture of the current state of in-production airplanes. - Reviewed existing processes in order to provide automation for the creation existing metrics.



Microsoft

• United States
• Software Development
• 700 & Above Employee

• Supportability Program Manager

  • Dec 2009 - Dec 2011

  • Identified the top problem areas or issues for SQL Server by gathering information from a variety of feedback channels, aggregating and prioritizing that feedback and then driving the appropriate changes into sustained engineering efforts or future product releases. • Acted as technical subject matter expert in the development of readiness content for services and customers.• Effectively exercised and demonstrated cross group ownership of complex projects and processes.• Developed and maintained a multi-channel perspective on and trends in issues that impact customers, including Support, GetHelp, MVP Communities and Forums, MCS, MSFT Field, Partners, etc.

• Program Manager (MSN Internet Access)

  • May 2007 - Dec 2009

  • Responsible for the creation, maintenance, and deployment of detailed business reporting and database systems used to track MSN Dial Up services and the development of ETL and reporting processes for MSN’s Video Syndication, Toolbar, and Optimized Internet Explorer products. Additional processes were created to track and report on the use of Bing searches through the MSN broadband and dial-up client software.• Worked with key internal and external partners to assess their reporting and analysis needs and data delivery time lines. Depending on customer needs, was responsible for creation of end to end solution. Other times, worked with Operations team to create RFCs and schedule deployment of the solutions.• Worked with Omniture’s SiteCatalyst business intelligence system to create reporting solutions based on data gathered form video player usage on the Associated Press and its affiliates’ website.

• Development Lead (Windows Live Operations)

  • Mar 2006 - May 2007

  • Interviewed, hired and lead a Sustained Engineering team of 5 developers and testers responsible for maintaining the stability and functionality of a suite of applications used to track configuration information of MSN assets in addition to tracking issues involving MSN's IT Infrastructure.• Worked with Program Management, Release, and Test teams to create a timely, realistic process for the triaging and resolving of bugs and design changes submitted to the Sustained Engineering team.• Scheduled the resolution of code defects and design changes to be released in logical groupings depending on customer need and development team availability. This scheduling required negotiation with various teams across the organization in addition to communicating to team members the impact of the work requested on the application and the user base as a whole.

• Program Manager (Windows Live Operations)

  • Apr 2005 - Mar 2006

  • Delivered large technical solutions across the MSN Operations IT infrastructure on a suite of systems based on key configuration management databases and trouble ticketing systems which describe and control the processes and assets that are required to run MSN.• Created written business, functional and design specifications, and other related diagrams and documents needed for reporting and presentations.• Developed strong partnerships with the businesses that deliver the requirements, use cases, project scope, and other components.• Developed and presented prototypes of proposed solutions to customers and development teams.• Built and maintained excellent relationships and negotiated with internal customers and resource teams such as developers, testers, operations, etc., in areas including project scope, timelines, and budgeting.



AMD

• United States
• Semiconductor Manufacturing
• 700 & Above Employee

• Software Development Engineer

  • Oct 2002 - Apr 2005

  • Lead a team of four developers responsible for developing and maintaining line of business applications and databases used to create and manage orders and builds of pre-release and test systems that use AMD’s 64 bit processors. The applications were created using a variety of technologies including C#, ASP.NET, Access, Excel, Visual Basic, ADO.NET, and SQL Server. • Conducted meetings with customers to negotiate feature sets and project timelines. Created functional specifications, use cases and project documentation based on the results of these meetings. • Analyzed applications and advised management of my observations and made recommendations regarding the database architecture and interface design. • Created asset tracking database and user interface used to monitor division’s inventory of computers and peripheral hardware. • Planned, coordinated, and developed Process Improvement website used by upper level management to track trends and make bottom line improvements in the hardware and software debugging process. • Gathered requirements for, planned and coordinated development effort, and maintained internal websites used for tracking errors on development spec motherboards. • Two time Vice President Spotlight Award winner.



Ciber Global

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Consultant

  • Aug 2000 - Mar 2002

  • Modeled and customized Onyx Customer Center (OCC) SQL Server 7.0 database to customer specifications. • Gathered requirements for and created a customer specific pricing engine. • Developed Excel and Access auxiliary interfaces to import additional customer information to the database. • Modeled and customized Onyx Customer Center (OCC) SQL Server 7.0 database to customer specifications. • Gathered requirements for and created a customer specific pricing engine. • Developed Excel and Access auxiliary interfaces to import additional customer information to the database.



Microsoft

• United States
• Software Development
• 700 & Above Employee

• Program Manager

  • Sep 1997 - Aug 2000

  • Worked for Worldwide Operations’ Product Planning and Information Management Team. • Responsible for the resolution of issues between Microsoft’s Product Release Services and Supply Chain in the American, European and Asian Operation Centers. • Monitored course of action necessary for software product to be released to public and kept track of milestones to maintain and adjust release dates. • Ran Tactical Review Boards to ensure that all parties involved with product development and the release process were properly communicating with each other. • Acted as liaison between Operations and Product Marketing. • Assumed all roles for the entire development lifecycle of specialized databases applications for worldwide workgroups. • Uses of the databases included: -- the creation of price lists; -- determining build plans and forecasting; -- managing product lifecycles and creating product discontinuation dates; -- streamlining Bill of Material communications to turnkey vendors; -- monitoring product release schedules; • Designed and implemented database tools using SQL Server 7.0, MS Access, and Excel to meet user needs. • Administered SQL and Access databases and workgroup servers. • Created, designed, and maintained the Microsoft Product Planning & Information website. • Produced Excel reports for internal customers using SQL Server’s Data Transformation Services.