Community Manager

• Nov 2022 - Present

Communications & Influencer Relations Manager

• Jul 2020 - May 2022

∙ Manage end-to-end collaborations and communications with industry-related influencers.(nano, micro, macro types). ∙ Activate various marketing campaigns with influencers, such as social media takeover, webinars, guest blogging, pre-release campaigns, gifts, platform reviews, host giveaways, contests, monthly newsletters, advisory boards, and event activations.∙ Nurture strong working relationships with relevant industry experts and actively be on the lookout for new, potential co-creative partnership opportunities.∙ Liaise with other internal marketing teams to create and coordinate influencer marketing campaigns/strategies to support successful metrics across different channels. ∙ Brainstorm new and creative approaches for robust influencer marketing tactics in the digital marketing space to support brand visibility.∙ Research relevant industry experts, competitors, target audience, and users. ∙ Manage, track, and analyze progress on multiple projects.

Community Manager

• Mar 2020 - Jun 2020

∙ Online Reputation Management: quickly process negative online mentions to avoid further escalation. ∙ Social listening and mention management: reply to all incoming mentions within one hour. ∙ Support the digital community members and build connections with the brand on social media.

Customer Success Specialist

• Sep 2017 - Feb 2020

• Qualify leads, and manage existing and newly onboarded customers. • Provide high-level support to users throughout the lifecycle of subscription, solve customers' requests over social media channels, chat, emails, phone, and escalate issues. • Work on the brand's tone of voice definition for an effective communication strategy. • Identify opportunities for sales to help drive growth. • Follow new feature releases and keep up-to-date product knowledge in order to consult accordingly. • Constantly improve customer experience, and increase customer retention.

Customer Service Specialist - EMEA

• Jul 2016 - Aug 2017

• Provide assistance in sales, licensing, and technical requests via phone, chat, and emails.• Improve hotline services KPIs (first response time, customer satisfaction score, user retention rate, average resolution time). • Support ongoing feedback with all customer-related departments.

Inside Sales Associate - Iberia (Spain & Portugal)

• Nov 2015 - Jun 2016

• Initiate phone and email contact with potential prospects. • Respond to inbound sales leads and convert them to new business.• Discuss customer requirements and compatibility of the tool with their infrastructure. • Collaborate with partners.

Assistant to Sales Manager

• Sep 2014 - Dec 2014

• Take responsibility for the trade delivery process • Handle continual documentary support of transactions • Verify the trade at the fabric with distributors • Take responsibility for the trade delivery process • Handle continual documentary support of transactions • Verify the trade at the fabric with distributors

Front- desk Manager

• Apr 2014 - Aug 2014

• Meet guests, and carry out paying services and information. • Arrange timely faxing and mailing for hotel guests. • Handle bookings and strategically distribute arrivals. • Built and developed strong relationships both with old and new guests. • Meet guests, and carry out paying services and information. • Arrange timely faxing and mailing for hotel guests. • Handle bookings and strategically distribute arrivals. • Built and developed strong relationships both with old and new guests.