Technical Service Representative

• Jul 2019 - Present

Quality Assurance Officer

• Jun 2017 - Jul 2019

Quality Assurance/Control Technician

• Jul 2016 - Jun 2017

-Performs QA line verification and CCP monitoringConducts monthly site GMP and assists in internal audits-Ensures monthly site hygiene is adhered to through daily cleaning inspection and monthly environmental swabs, water and air tests-Performs daily product and shelf-life assessmentsInspects raw and carry-over materials and provides approval prior to production use-Monitors production compliance to 5S through daily shadow board inspections-Reviews production records and issues non-conformance report and requests CAR as required-Conducts customer complaints investigation-Provides technical support to production-Conducts GMP training and quality toolbox meeting with production staff-Liaise with internal and external stakeholders in regards to quality non-conformances-Assists in NPD trials for product and/or process improvement

Quality Assurance Officer

• May 2015 - May 2016

- Coordinates and executes day to day operations in the quality laboratory including microbial testing of raw materials, intermediate and finished samples, antibiotic testing of raw milk, media preparation, daily maintenance/calibration of instruments and stocktake and ordering of lab consumables- Reports and engages with internal stakeholders- Performs and reports on inspections of factory conditions and equipment, including engagement of internal stakeholders to gain support for implementation of corrective actions and ensuring follow through of sustainable practices- Drives the site environmental swabbing program- Performs internal audits, site inspection and QA compliance- Participates in customer complaints investigations and reports findings to relevant parties- Maintains cost effective and sustainable operations through continuous improvement initiatives and follow-up of non-conforming events- Supports pre-requisite activities as required by HACCP- Supports the company’s operation and third party providers with technical know-how

NPD Technologist Assistant

• Jan 2015 - May 2015

Quality Assurance Officer

• Oct 2014 - Jan 2015

Quality Control Inspector

• Jul 2014 - Oct 2014

- Performs physical quality check and random weight inspection of packed strawberries- Performs occasional picking and packing of strawberries- Assists in stacking and storage of finished goods

Quality Assurance Specialist

• Jul 2013 - Mar 2014

- Performs microbial analysis such as E.coli, Coliform, Total Plate Count, and Yeast and Molds from raw materials to finished goods using petrifilms- Performs water potability test using most probable number and rapid test method including ice analysis- Conducts Monthly sanitation audit which includes personnel hand and food contact surfaces swab- Performs Monthly air count analysis- Creates monthly reports of routine analyses and present and discuss the results to concerning department heads- Issues corrective and preventive action requests to non-conformances to the concerned department- Reviews/updates microbial standards- Evaluates alternative materials for cost reduction- Ensures internal daily preventive maintenance and annual calibration of laboratory equipment are up to date -Creates reference guides suitable for microbial analysis- Creates and updates test method manual for microbial analysis- Conducts sensory tests as a trained panelist- Conducts GMP seminar for production personnel- Conducts quality control personnel certification program

Quality Assurance Analyst

• Mar 2011 - Jul 2013

Quality Assurance Assistant

• Nov 2009 - Mar 2011

Quality Assurance and Control Assistant (On-the-job trainee)

• Apr 2008 - May 2008

- Performs pre-operational and post-operational inspection of meat processing area- Performs personnel daily sanitation audit - Inspects incoming raw and packaging materials- Performs process monitoring of all products from preparation to finished product - Performs CCP monitoring for each product- Conducts physico-chemical analysis of production samples- Performs daily monitoring of raw and packaging materials and finished goods