Experience

SCCI Alphatrack Ltd

• United Kingdom
• Telecommunications
• 100 - 200 Employee

• Human Resources Administrator

  • Mar 2022 - Present



KHM Recruitment Limited

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Office Manager

  • Oct 2021 - Feb 2022



Barbara Houghton Associates Limited

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Recruitment & Business Support Administrator

  • Jun 2018 - Oct 2021

  • Providing administration support to a number of recruitment consultants • Providing support to CEO on ad hoc projects when required • Management of the Support Team mailbox ensuring emails are actioned within required timescales. • Loading candidate information to database • Formatting documents in line with company standards • Sourcing of candidates using various job boards • Screening cv’s on behalf of the consultant and referring any suitable candidates • Preparing job adverts and advertising on various job boards and company social media sites • On boarding of candidates, tracking candidates to ensure all required documentation is received. • Identifying and researching potential new clients • Oversee company LinkedIn account to ensure regular posting of content to attract candidates and new clients Show less



Open to new opportunites

• Human Resources Services
• 1 - 100 Employee

• Human Resources

  • Apr 2017 - Jun 2018

  Career Break after taking VR from RBS Career Break after taking VR from RBS



Royal Bank of Scotland Business

• United Kingdom
• Banking
• 700 & Above Employee

• HR Business Support

  • Mar 2015 - Apr 2017

  Providing HR and administrative support to the HRBP for the Williams & Glynn Delivery Team, a project team working on the stand up of Williams & Glynn. Implemented tracker to provide HR Business Partner and programme management team with an accurate view of programme employees to support activities such as ramp down planning and critical resource. Responsible for employees on secondment or deferred exits on the programme. Working closely with other HR consultants to ensure paperwork completed in a timely manner.Worked with the HR consultant on implementation of people metric’s dashboard to highlight key trends and issues with management team.Addressed and resolved general HR related inquires, providing guidance and advice in line with bank policies. Conducted annual pay review working with Programme Director, HRBP and reward partners to ensure that budgets and timelines achieved whilst ensuring consistent and fair application of pay policy.Assisted HRBP with adhoc projects when required. Show less

• Business Support Analyst

  • Mar 2011 - Mar 2015

  Working within the Performance & Business Management Team supporting the Director and his senior leadership team.• Introduced framework for the management of the annual pay review for approx 6,000 staff. Supervised and coordinated activity to ensure successful delivery of annual pay review. Production and analysis of reports to facilitate discussions with Director and his leadership team to ensure compliance with banks policies and fair application of pay policy.• Led Well Being initiative. Developed a set of metrics derived from raw data to track trends and conducted monthly sessions with business to review the metrics and agree on activities to support the reduction in absence and improve engagement scores.• Redesigned business recognition scheme.• General administration and telephony support for Support Office including management of central mailbox.• Coordinated key events including conferences, monthly board meetings, roadshows and recognition events. Production of paperwork & reports to support Director and his leadership team at these events Show less

• Operations Manager

  • Oct 2009 - Mar 2011

  Working within a newly established Collections Centre, directed the administrative function to support the day to day running of the centre, including recruitment, performance management and absence management.• Team Manager responsibilities for team of 7.• Coordinated activities following centre closure announcement including review of travel assistance claims, co-ordination and planning of support services and training, production of high level documents for Centre Manager.• Planned and conducted management training in bank’s Absence and Performance Management policies to improve Team Managers capability and improve centre’s SLA’s.• Manage Service Quality for the centre, ensuring SLA’s are met in relation to Call Observations, Accuracy checking and Incentive Scheme Show less

• Internal Control Manager

  • Oct 2008 - Oct 2009

  Control Manager for Savings & Loans department. • Led Centre’s local change board to assess ideas and mitigate any associated risks.• Supported management through control testing, including KYC and AML, ensuring activities undertaken in line with regulations.• Managed the Unit’s risk profile. Identifying potential breaches, gaps or areas of improvement and acting where appropriate by creating actions plans.• Facilitated monthly Risk boards to ensure action plans acted upon and improvements sustained. Show less

• Various Roles

  • Jul 1996 - Oct 2008

  During this period I held the following positions:Customer Service Centre - Operations & Complaints Team Manager Savings & Loans Call Centre Team Manager Collections Customer Services Team ManagerCustomer Services Team ManagerValidation Team LeaderLoans AdvisorCustomer Advisor – Customer ServicesTelemarketer