Experience

EagleView

• United States
• Software Development
• 700 & Above Employee

• Senior Human Resources Generalist/HR Generalist III

  • Oct 2022 - Present

  Rochester, New York, United States Serves as administrator for several critical human resources functions and workforce management, including employee/labor relations, business compensation and support, leave and attendance tracking, payroll, and employee records. Facilitates and communicates organizational policies and programs and ensures labor law and regulatory compliance. May evaluate, select, and oversee vendors that provide supplemental HR processes and services. Coordinates with HR Business Partners to process… Show more Serves as administrator for several critical human resources functions and workforce management, including employee/labor relations, business compensation and support, leave and attendance tracking, payroll, and employee records. Facilitates and communicates organizational policies and programs and ensures labor law and regulatory compliance. May evaluate, select, and oversee vendors that provide supplemental HR processes and services. Coordinates with HR Business Partners to process corrective action and manage employee relations issues. Primary Responsibilities: - Support the Director, HR Operations directly - Maintain and organize employee record updates and changes in ADP- data administration - Manage and resolve employee relations issues, which may include completing thorough and objective investigations in conjunction with Human Resources Business Partners - Work with the HR Business Partners to manage corrective action plans - Collaborate across the HR organization on new program deployment - Support employees with general HR queries including benefits, leave management, confidential questions and policy adherence - Serve as a trusted partner for all employees and provide support and guidance to managers relating to performance management and disciplinary action - Manage employee-qualified leave of absence programs such as sick leave, short and long-term disability, and FMLA. Monitors and tracks absence status, documentation, and return to work dates - Advises employees on company policy, guidelines, and documentation requirements - Manage offloading process including tickets, employee communications and system requirements - Manage onboarding process - assisting new employees as they join the company and complete the necessary paperwork after getting relevant signatures - Participate in other duties, as assigned

• Associate HRBP

  • Jan 2022 - Oct 2022

  Rochester, New York, United States - Act as a single point contact of HR aspects for the employees and managers in the BU. - Assist with the smooth execution of on-boarding and off-boarding processes. - Manage performance improvement plan (PIP) and performance management process. - Manage employee relations, employee’s grievance and disciplines. - Manage employee accommodation plans. - Develop and implement solutions to improve work relationships, build morale, and increase productivity and retention. -… Show more - Act as a single point contact of HR aspects for the employees and managers in the BU. - Assist with the smooth execution of on-boarding and off-boarding processes. - Manage performance improvement plan (PIP) and performance management process. - Manage employee relations, employee’s grievance and disciplines. - Manage employee accommodation plans. - Develop and implement solutions to improve work relationships, build morale, and increase productivity and retention. - Provide initiatives and improvements for current and new HR/company’s policies, processes, and programs.



ITX Corp.

• United States
• Information Technology & Services
• 200 - 300 Employee

• Human Resources Generalist

  • Nov 2019 - Jan 2022

  Rochester, New York, United States - Collaborate with hiring managers in the search for amazing talent and carefully source, screen, and interview candidates. - Onboard new employees with respect to our company culture, benefits and required compliance standards. - Complete onboarding surveys and exit interviews, gathering data quarterly and offering recommendations. - Coordinate the annual open enrollment process and provide support on matters of corporate benefits and policies. - Organize and schedule internal… Show more - Collaborate with hiring managers in the search for amazing talent and carefully source, screen, and interview candidates. - Onboard new employees with respect to our company culture, benefits and required compliance standards. - Complete onboarding surveys and exit interviews, gathering data quarterly and offering recommendations. - Coordinate the annual open enrollment process and provide support on matters of corporate benefits and policies. - Organize and schedule internal professional development opportunities, as well as ITX-sponsored social events. This includes creating trainings when none are readily available. - Complete special projects and compliance audits, as needed. - Schedule mandatory compliance trainings and track attendance. - Support the full employee lifecycle, with a focus on talent acquisition, development, and retention. - Promote positive employee relations, assisting as needed in the resolution of interpersonal conflicts. - Listen to team concerns and conduct effective, thorough, and objective investigations as needed. - Contribute to the development, communication, and implementation of policy updates. - Craft survey instruments and other team communication channels to gather and analyze team member feedback that helps provide an understanding with regard to the pulse of the organization. - Collaborate in the research and evaluation of tools and processes that improve overall efficiency. - Create reports and monitor HR metrics to continuously measure and improve performance. - Maintain the department’s day-to-day operations with a focus on efficiency and time management. - Assist with completing payroll 2-3xs monthly. - Assist with other administrative support tasks, as needed. Show less



Datto

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Talent Acquisition Representative

  • Feb 2018 - Sep 2019

  Rochester, NY - Support the full talent acquisition process, leveraging industry best practices with the Recruiting Team. - Assist in the open requisition and creation of job description process. - Post positions to appropriate internet and internal sources and highlight key jobs. - Maintain all pertinent applicant and interview data in the applicant tracking system (Greenhouse). - Coordinate and schedule interviews. - Assist in the creation of offer letters/templates. - Use both social… Show more - Support the full talent acquisition process, leveraging industry best practices with the Recruiting Team. - Assist in the open requisition and creation of job description process. - Post positions to appropriate internet and internal sources and highlight key jobs. - Maintain all pertinent applicant and interview data in the applicant tracking system (Greenhouse). - Coordinate and schedule interviews. - Assist in the creation of offer letters/templates. - Use both social and professional networking sites to identify and source qualified candidates. - Create target lists of companies and candidates. - Keep employee information/records up to date. - Support recruitment strategy by identifying and sourcing the appropriate talent for open positions which includes phone screening, interviewing and offer development. - Manage referral program. - Attend career/college fairs. - Stay abreast of market trends. - Work with Director of Recruiting and management on other projects as needed. - Assist potential candidates with resumes, interviewing knowledge and overall interviewing process.

• Technical Support Expert

  • Oct 2016 - Feb 2018

  Rochester, New York Area - Provide timely updates in tickets to partners, refining ticket backlog based on priority and availability. - Triage and answer all tickets assigned, owning cases through to resolution as defined by SLAs for ticket responses, maintaining and prioritizing tickets appropriately. - Answer any phone calls that come through on the line. - Schedule and coordinate any phone call follow-ups with customers.

• Recruiting Coordinator

  • Apr 2017 - Nov 2017

  Rochester, NY - Evaluate and screen resumes and cover letters. - Schedule interviews. - Stay up-to-date with current recruiting methods. - Attend/assist with job fairs and careers events. - Source candidates by using databases and social media. - Use recruiting tools like tests and assignments to assess candidates’ skills. - Conduct phone interviews. - Meet with hiring managers to determine criteria. - Obtain/apply feedback on interview process internally.



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Operations Specialist

  • Sep 2015 - Oct 2016

  Rochester, NY - Use excellent organizational and planning skills to provide full and ongoing support for all facets of store operation, inventory, and merchandising. - Support compliance of store operations and customer requests. - Proactively auditing processes and operations for quality assurance. - Coaching and training peers on operational procedures.

• HR Ambassador

  • Oct 2014 - Oct 2016

  Rochester, New York Project where I assisted with recruiting events and employee events/culture.

• Solutions Specialist

  • Nov 2014 - Sep 2015

  Rochester - Analyze customer needs and present value-added solutions that inspire and excite customer about how our solutions can impact their lives. - Ensure that our customers leave our stores with the best solutions for their needs. - Deliver the best product set-up and coaching experience possible. - Provide our customers with a basic understanding of the functionality of the products and accessories they purchase so that they can immediately enjoy their new solutions.

• Tech Apprentice

  • May 2011 - Nov 2014

  Rochester, New York Area - Provide exceptional customer service and technical support for internal and external voice and data product customers. - Troubleshoot hardware and software issues and identify network/applications issues. - Provide detailed information on how to setup/configure products. - Sell additional services by recognizing opportunities to up sell accounts. - Ensure that network and device experience meets brand expectations and leads to customer loyalty.