Business Systems Analyst

• Jan 2020 - Present

- Tier 2 Technical Support to Greenpeace offices using Universe (Greenpeace's Fundraising solution based on Salesforce: 9 countries on 3 continents)- Lead on user-story writing and ticket refinement (Acceptance criteria, user-story, description, business impact assessment, ticket quality, etc) - Support to Product Manager and Technical Lead on the Universe product backlog refinement- JIRA Administration (User creation, project management, workflows, schemas, etc)- Lead on the team's internal documentation processes and organization (documentation assessment, review, writing and platform management)- Support internal processes improvement (meetings, communication, announcements, workflows, etc)- Support on the implementation of projects as the Business Analyst (discovery/requirements, design conversations, facilitation, note-taking, business assessment, relationship, etc)- Salesforce/Universe trainer and spokesperson to Greenpeace audiences with different backgrounds- Co-lead on the Salesforce Releases impacts assessment to the Universe offices- Lead on the Lightning transition assessment for the Universe product (the assessment has been completed as a functional prototype and the report delivered to the offices)- Basic APEX development (classes/triggers/VF Pages) to deliver solutions that should be migrated from Salesforce's workflows/processes/flows- Assessment and translation of APEX code into user-friendly documents

Lead Consultant

• Jul 2019 - Dec 2019

Project-based roleThis project covered the implementation of Universe (Greenpeace's Salesforce non-profit product) on Greenpeace Italy.Tasks:- Scrum Master: Lead on scrum ceremonies and support Product Owners on the backlog refinement.- Developer: Worked with the Development team to deliver user stories.- Training: Delivered training and content about the Universe product and Salesforce platform to different users involved with the project.- Universe/Salesforce support: The support system was managed in JIRA for questions, bugs and issues raised.- Facilitation: Worked as an interface between technology and business. I had to be sure that end-users could understand the technology and guarantee that the technology was being implemented according to the business goal.

Freelance Salesforce Consultant

• Sep 2021 - Present

- Salesforce NPSP implementation consultancy - Responsible for transitioning the local CRM to Salesforce NPSP (Non-profit Success Pack) guaranteeing user adoption and business improvement - Active participation in all aspects of the implementation (project management, development, training, and support) - Salesforce NPSP implementation consultancy - Responsible for transitioning the local CRM to Salesforce NPSP (Non-profit Success Pack) guaranteeing user adoption and business improvement - Active participation in all aspects of the implementation (project management, development, training, and support)

Analista de Banco de Dados

• May 2018 - Jul 2019

- Administração da ferramenta Salesforce para as áreas de Fundraising: Liderança em projetos de integração com terceirizadas (Telemarketing, Diálogo Direto e Aquisição Digital); Customização da ferramenta para atender os diversos serviços oferecidos pela ONG (Aquisição e Retenção); Customização de relatórios; - Geração de relatórios: Relatórios operacionais para atender analistas e relatórios estratégicos para atender demandas gerenciais utilizando Salesforce / Tableau / Databox - Automação de processos: Analise e viabilização de automação para trabalhos recorrentes e manuais realizados no Salesforce ou em ferramentas externas. Para isso, foi utilizado excel, conhecimento básico em VBA, conectores para API de Salesforce. - Conciliação bancária entre Fundraising e a área Financeira. As cobranças são realizadas automaticamente pelo CRM, então é necessário uma verificação entre a base de dados e os recebidos pelo Financeiro para garantir integridade nos relatórios direcionados para auditorias. - Criação de documentação: Processo contínuo de documentação e registro de conhecimento. Além da documentação, treinamentos eram realizados para os diferentes departamentos

Assistente de Banco de Dados

• May 2015 - Dec 2016

- Gerenciamento de doadores utilizando a ferramenta Salesforce - Geração de relatórios para a gerência - Controle de arquivos bancários (Débito direto e Boletos) - Auxilio em implantação de projetos de integração entre CRMs - Gerenciamento de doadores utilizando a ferramenta Salesforce - Geração de relatórios para a gerência - Controle de arquivos bancários (Débito direto e Boletos) - Auxilio em implantação de projetos de integração entre CRMs

Analista de segurança da informação

• Jun 2014 - Dec 2014

Analista de Redes

• Feb 2014 - May 2014

Analista de Processamento de Dados

• Jul 2011 - Oct 2013