Experience

GI Alliance

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• National Vice President, Operations and Integration

  • Nov 2022 - Present

• Vice President of Integration

  • Aug 2019 - Nov 2022



Texas Digestive Disease Consultants

• United States
• Medical Practices
• 100 - 200 Employee

• Director of Operations

  • Jan 2018 - Jul 2019

  Houston, Texas Area - Facilitated the joining of Greater Houston Gastroenterology with Texas Digestive Disease Consultants, achieving a long-term company goal of being a part of a state-wide group within three years. Acted as the primary point of contact and implementation lead for the transition to the new operational and organizational structure. - Established and currently oversee the Project Management Office (PMO), duties include implementation of new groups, participating and tracking operational… Show more - Facilitated the joining of Greater Houston Gastroenterology with Texas Digestive Disease Consultants, achieving a long-term company goal of being a part of a state-wide group within three years. Acted as the primary point of contact and implementation lead for the transition to the new operational and organizational structure. - Established and currently oversee the Project Management Office (PMO), duties include implementation of new groups, participating and tracking operational restructuring, assisting with strategic planning and business development initiatives, ancillary development, development of an internal data portal, contract management system, and other initiatives to meet key operational needs. - Responsible for the implementation of gMed, the electronic medical record system, with all onboarding practices and the conversion of prior systems data into gMed. Duties include system setup and configuration, user creation, training, mapping data elements/documents from legacy system, quality assurance, workflow testing, process review, and go-live support. Show less



Greater Houston Gastroenterology

• Director of Operations

  • Jul 2015 - Dec 2017

  Houston, Texas Area - Responsible for all operational functions of a 17-physician practice across 20 different locations, including human resources, accounts payable, billing and collections, credentialing, business development, marketing, and ancillary services. - Managed all human resources functions for 100+ employees, including configuring payroll/timekeeping system in paycom, implementing policies/procedures, payroll, benefits, recruitment, 401k administration, performance evaluations, and employee… Show more - Responsible for all operational functions of a 17-physician practice across 20 different locations, including human resources, accounts payable, billing and collections, credentialing, business development, marketing, and ancillary services. - Managed all human resources functions for 100+ employees, including configuring payroll/timekeeping system in paycom, implementing policies/procedures, payroll, benefits, recruitment, 401k administration, performance evaluations, and employee relations. - Centralized the insurance verification process to improve first-pass pay rate and decrease denials, standardized all insurance information gathered and documented in the electronic medical record. - Directly responsible for the creation of an internal pharmacy from the ground up, implementation included space design, buildout, credentialing, state-board accreditation, reporting, billing, and compliance management for biologics and Hepatitis C medications. Show less



Baylor College of Medicine

• United States
• Higher Education
• 700 & Above Employee

• Assistant Director, Institutional Effectiveness

  • Dec 2014 - Jul 2015

  - Responsible for developing the strategic planning calendar to more align institutional objectives to business and financial planning across all four mission areas: clinical, research, education, and community. - Implemented new strategic planning approval process for all new initiatives and current initiatives needing to go through the change management process. - Developed strategic dashboard for tracking all ongoing strategic initiative milestones, achievements, and progress.



St. Luke's Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Manager, Integration and Special Projects

  • Mar 2014 - Nov 2014

  - Promoted to the Manager of Integration and Special Projects - Directly responsible for the day-to-day management of the integration portfolio, resulting from the acquisition of St. Luke’s Episcopal Health System by Catholic Health Initiatives. Portfolio inclusive of over 60+ projects ranging across the entire operational spectrum; operations, human resources, finance, information technology systems, rebranding, physician enterprise, strategy, and facilities. - Directly facilitated… Show more - Promoted to the Manager of Integration and Special Projects - Directly responsible for the day-to-day management of the integration portfolio, resulting from the acquisition of St. Luke’s Episcopal Health System by Catholic Health Initiatives. Portfolio inclusive of over 60+ projects ranging across the entire operational spectrum; operations, human resources, finance, information technology systems, rebranding, physician enterprise, strategy, and facilities. - Directly facilitated the implementation of Workday and Kronos for the entire system (six hospitals and the medical group), including payroll, benefits, compliance, employee relations, evaluations, scheduling, and open enrollment. Responsible for project planning, system structure development, data migration, liaison between technical and HR teams, training, Kronos nursing unit beta-testing, and quality assurance - Managed all project aspects of the implementation of Epic across the entire system, developed timeline, acted as the bridge between the IT and operational stakeholders, tracked progress to milestones, and developed implementation/go-live teams - Prepared and conducted the Quarterly Operating Reviews for all six facilities and the Medical Group - Oversight of the CHI St. Luke’s PMO, consisting of internal resources and contractors, with different skill sets (ex. project managers, master scheduler, program directors). - Heavy involvement in working and communicating with system executives as well as national resources and key stakeholders throughout all levels of the organization in critical processes Show less



St. Luke's Health System

• Management Consultant, Business Performance

  • Aug 2013 - Mar 2014

  - Promoted from St. Luke's Hospital at The Vintage to corporate office as an internal management consultant and designated the system - Owner/System Lead for Crimson Market Advantage, the Advisory Board’s market intelligence software. - Developed physician network and strategic reports from Crimson Market Advantage identifying referral pattern, market leakage, growth opportunities and employment options. - Managed the system implementation of the HealthGrades Patient Direct Connect… Show more - Promoted from St. Luke's Hospital at The Vintage to corporate office as an internal management consultant and designated the system - Owner/System Lead for Crimson Market Advantage, the Advisory Board’s market intelligence software. - Developed physician network and strategic reports from Crimson Market Advantage identifying referral pattern, market leakage, growth opportunities and employment options. - Managed the system implementation of the HealthGrades Patient Direct Connect platform, worked with service line directors to enhance physician profiles and facility pages for stronger online presence. - Worked with the business development directors of the different facilities on various strategic initiatives in their primary service areas. - Member of the CHI/St. Luke’s system integration team, as the embedded project manager for the physician enterprise group and assisting the core team with analysis and tracking of the overall system integration efforts. - Worked on projects for various departments for St. Luke's Health System, including The Diagnostic Heart Center of St. Luke’s, Transfusion Services to decrease the blood product wastage in 2013, and an Inpatient Staffing Study analyzing staffing ratios, bed reports, historical trends and benchmark data in an effort to identify whether or not there was adequate staffing to meet the operational demands.

• Manager, Marketing and Community Relations

  • Sep 2011 - Aug 2013

  - Promoted to Manager of Marketing and Community Relations - Responsible for all media placement in primary and secondary service area for major services lines through a variable media mix. Responsible for the development of the department budget, which covers business development, marketing, and physician relations. Assisted the business development director with service line analytics, physician relations, and strategic planning initiatives. - Acted as campus coordinator for Epic… Show more - Promoted to Manager of Marketing and Community Relations - Responsible for all media placement in primary and secondary service area for major services lines through a variable media mix. Responsible for the development of the department budget, which covers business development, marketing, and physician relations. Assisted the business development director with service line analytics, physician relations, and strategic planning initiatives. - Acted as campus coordinator for Epic Go-Live, coordinated all department activities, both clinical and administrative. - Led the HCAHPS initiative at the hospital to improve patient satisfaction. Supervised 7 interdisciplinary teams with a focus on individual HCAHPS dimensions. - Owner of the MIDAS tracking system for patient complaints and grievances, responsible for tracking accordingly to CMS and DNV standards.

• Supervisor, Volunteer Services and Community Relations

  • Oct 2010 - Sep 2011

  - Responsible for all community events, including health fairs, screenings, physician speaking engagements, sponsorships, educational programs, screenings, and networking activities. - Built relationships with local businesses and other healthcare facilities to increase awareness and form partnerships. - Managed 40+ volunteers throughout different departments based on need, while maintaining a database with all required regulatory, human resources, and compliance information.



US Oncology through Randstad

• Contractor, Customer Service

  • Jun 2010 - Jul 2010



The Methodist Hospital

• Project Specialist

  • Jan 2009 - Feb 2010

• Administrative Intern

  • May 2008 - Jan 2009