Trainer, Mentor and Consultant

• May 2023 - Present

Business analysis courses trainer and business analysis mentor and consultant Business analysis courses trainer and business analysis mentor and consultant

Lecturer

• Apr 2023 - Present

Author and Lecturer of BPMN (Business Process Model and Notation) Course Author and Lecturer of BPMN (Business Process Model and Notation) Course

Lecturer

• May 2017 - Present

Lecturer of business analysis courses:- Business Analysis Foundation - basic course for people who want to start their BA career.- Arts & Crafts of BA: Innovation Focus - an advanced course focused on BA techniques that help to build innovative products.- Arts & Crafts of BA: Enterprise Focus - an advanced course focused on BA techniques that help to work with big companies with complex structures and processes.- ECBA/CCBA/CBAP Certification Bootcamp - IIBA certification preparation course. Show less

Product Manager

• Apr 2022 - Sep 2022

Worked with a health-tech company and managed the development of their web product that aims to automate collaboration between health insurance companies and healthcare providers:- Prepared product roadmap based on the company strategy, users’ requests, and product analytics.- Align development plans with related products’ plans.- Created a detailed backlog and wrote user stories- Supported the development team, and communicated with interdependent teams.- Processed users' requests and analyzed product data.Played a Project Manager role for a team of 4 developers:- Took part in the hiring process and composed the team.- Facilitated project meetings and organized the team's internal and external collaboration.- Conducted 1 on 1 meetings, discussed career paths, and resolved conflicts.- Took part in business development activities. Show less

Lead Business Analyst, Healthcare Solutions Group

• May 2021 - Mar 2022

As a Lead Business Analyst in Healthcare Solutions Group worked with clients (mostly healthcare) on pre-sales and discovery stages:- Helped with defining problems, needs, and best solutions to cover them.- Outlined scopes and prepared roadmaps.- Detailed backlogs for further estimations and budget calculations.- Prepared and presented discovery/pre-sale outcomes, took part in first contacts with clients and presented the company's capabilities.Played a Product Manager role for two accelerators (pre-developed solutions demanded in the healthcare market):- Defined needed features based on previous market research, expert judgments, and feedback from potential clients.- Outlined products' visions and scopes, and prepared roadmaps.- Created backlogs and supervised two teams that were developing the accelerators.- Presented the accelerators to potential clients and supported teams while using the accelerators.Also, was involved in the development of a framework for the group's work on pre-sales and discoveries. The framework included facilitated remote workshops' plans for the collaborative creation of the artifacts needed for further development like product vision, value proposition, personas, user journey, product context, quality attributes, etc. Show less

Associate Director, BAO Services

• Jan 2019 - Apr 2021

Was responsible for business analysis services: - developing new (from an initial idea framing, justification, and PoC till rolling out),- providing,- and scaling (including frameworks development, expert network training, and quality control).The services my team was in charge of were:- Requirements Engineering.- Business Analysis Education.- Business Innovation Hackathon.- Facilitated Ideation Workshop.- Business Analysts Community development.Led a team of 6 professionals:- Took part in the hiring process, conducted interviews, and composed the team.- Conducted 1 on 1 meetings, discussed professional targets and personal development plans, and set and review goals.- Discussed benefits, prepared promotions and increases plans, and calculate the team's budget.- Processed career changes in the company's systems.Led an internal business transformation initiative aimed to optimize all processes that serve an employee from hire to retire:- Started the project: defined main goals, needs, and priorities.- Gathered a team of professional business process analysts.- Defined the project approach and framework and supervised the team's work. Show less

Business Analysis Service Manager

• Feb 2017 - Dec 2018

Created frameworks (based on Design Thinking approach) for new services that resulted in a number of innovative ideas for internal and external clients:- Business Innovation Hackathon - organized and facilitated event that aims to analyze a business problem and generate innovative solutions with the help of a crowd of professionals.- Facilitated ideation workshop - a workshop that helps stakeholders to brainstorm around any topic in a structured and facilitated manner.Organized the very first Business Analysis commercial course conducted by SoftServe and by this started a new Business Analysis Office's service line.Developed curriculums for business analysis courses:- Arts & Crafts of Business Analysis - an advanced course for business analysts practitioners.- Arts & Crafts of BA: Innovation Focus - an advanced course focused on BA techniques that help to build innovation products.- Arts & Crafts of BA: Enterprise Focus - an advanced course focused on BA techniques that help work with big companies with complex structures and processes.- Business Analysis Foundation - basic course for people who want to start their BA career.- ECBA/CCBA/CBAP Certification Bootcamp - IIBA certification preparation course.Started and led 'Innovation Hub' initiative (a virtual ecosystem for the community of experts from different companies that aims to create innovative ideas):- Created launching plan- Conducted market research- Organized events Show less

Business Analyst (Proxy Product Owner)

• Jul 2015 - Jan 2017

As a Business Analyst played the role of Proxy Product Owner on a large fixed-scope processes optimization and automation project for an international corporation and was responsible for:- communicating with Product Owners, requirements elicitation;- creating Product Vision, Scope and Road Map, defining design options;- requirements analysis and specification: User Stories and Acceptance Criteria writing, UML-modeling;- collaboration with the project team: requirements communication, meetings' facilitation, and supporting team members during software development. Show less

Trainer and Consultant

• Oct 2015 - Dec 2017

Business Analyst

• Jan 2015 - Jul 2015

- consulted projects and analysts;- reviewed software requirements specifications and prepared recommendations for improvements;- modeled business processes and developed business requirements.

Member of Software Engineering Process Group (responsible for requirements engineering processes)

• Jul 2010 - Dec 2014

As a member of the SEPG (software engineering process group) was involved in internal processes analysis and optimization:- analyzed the company's internal requirement development and management processes, reviewed regulatory documents, internal rules and templates, prepared recommendation for processes optimization;- audited requirements development and management processes on the company's projects, suggested improvements;- created and conducted training for analysts (processes according to CMMI and BABOK). Show less

Business Analyst (Product Owner/Proxy Product Owner)

• May 2007 - Dec 2014

- elicited customer needs and requirements, analyzed customer's processes;- developed visions and defined solution scope, wrote detailed specifications;- presented new capabilities to customer and taught end-users.

Trainer

• Jan 2012 - Dec 2012

Business and system analysis trainer: - created and conducted training ‘Use Case in RUP and User Story in Agile’ - conducted company's training ‘Mastering Requirements Management with Use Cases’ Business and system analysis trainer: - created and conducted training ‘Use Case in RUP and User Story in Agile’ - conducted company's training ‘Mastering Requirements Management with Use Cases’

Head of IT department

• Mar 2007 - May 2007

Led the department with 5 subordinates:- managed ERP implementation process,- conducted department's activities planning and budgeting,- managed purchasing of computer equipment for the plant,- developed new rules for IT department's work.

Specialist of IT department (Product Owner)

• Jun 2005 - Mar 2007

As a Specialist of IT department played a Product Owner role on an ERP implementation project (ERP Galaktika):- conducted the plant's processes analysis, communicated with end-users;- modeled ‘as-is’ and ‘to-be’ processes;- created a vision and statement of work for the vendor's development team,- trained and supported end-users wrote user guides.