Experience

Runpath

• United Kingdom
• Internet Publishing
• 1 - 100 Employee

• Head of DevOps and Application Support

  • Nov 2019 - Present

• Application Support Lead

  • Apr 2019 - Nov 2019



C. Hoare & Co.

• United Kingdom
• Banking
• 300 - 400 Employee

• Banking Platform Manager

  • Apr 2017 - Jan 2019

  The oldest private bank in the UK, responsibilities included system maintenance, upgrades, project implementations and recruitment. In the most recent role had more specialised responsibilities for all payment related systems (e.g. core retail banking system, SWIFT interfaces). Managed in excess of 25 systems with a team of 7 support analysts on-site. Matrix-managed a delivery team of more than 60 people based in India to deliver system changes utilising the AGILE, SCRUM, and Waterfall methodologies. Was asked to join the management team to provide leadership during change board meetings and to be the on-call leadership presence when required. Had responsibility for all vendor relationships regarding the systems that were being supported. Also interviewed and recruited across all IT teams (permanent and contract). Was also part of the steering group that managed the configuration and execution of the BCP plan all relevant systems. Show less

• Application Support Manager

  • Nov 2014 - Mar 2017

• Application Support Team Leader

  • Apr 2014 - Oct 2014



NetNames

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Application Services Manager

  • Dec 2010 - Jan 2014

  The group holdings that make up this business is the largest domain name/services provider in Europe. Working in this intriguing environment requires being a quick thinker with a broad knowledge of most IT technologies – as well as the people management skills to lead both dedicated and matrix managed resources. Key responsibilities include the management of several large point-of-sale and line-of-business systems, as well as deployment management of these systems. All software used by the company is proprietary and therefore require complete end-to-end management within the AGILE and SCRUM methodologies employed. Key Achievements: • Built up and managed the 3rd line technical support team (consists of 4 dedicated members, with a further 15 development resources to use in a matrix managed resource pool). • Implemented formalised 3rd line support procedures, reporting, matrix of measurable workload statistics. • Formalised and managed the deployment tactics and procedures. • Implemented fault tolerant and load balanced solutions on an architecture of internal systems where this wasn’t present before. Show less



Course-Source

• United Kingdom
• E-Learning Providers
• 1 - 100 Employee

• Technical Manager

  • Feb 2010 - Sep 2010

  This role required a dynamic and flexible leader for a small technical team, and it also offered the chance to make a significant contribution to the business. This position demanded initiative, excellent problem solving skills, advanced technicall capability and the willingness to learn. There were also large aspects of project and infrastructure management. There wasn't a requirement to be hands-on, but due to the size of the business it was necessary to help out when the need arose. The following key areas made up the aspects of the position: • Team Management (including coaching, appraising, discipline, time keeping etc.) • Client Liaison / project management for new site builds and functionality enhancements • Account management responsibility for specific clients • Responsibility for technical infrastructure including web and database servers and ensuring SLAs are met • Maintenance of Internal IT & communications • Purchasing of software & hardware and supplier management • Overseeing development road map & managing long term development • Some hands on web development when needed (ASP / PHP / HTML / MySQL etc) • Responsibility for releases • General day-to-day technical duties Show less



Boots Healthcare International

• Pharmaceutical Manufacturing
• 200 - 300 Employee

• Software Development Manager

  • Sep 2008 - Jun 2009

  Working in the healthcare IT section, responsibilities included managing systems design (hardware and software), systems development, skills development, vendor relations and general resource management (team sizes between 4 and 16) within the healthcare IT arena. Independence and dependability were absolute requirements with this position.

• Solutions Development Team Leader

  • Sep 2007 - Aug 2008

  Working in the healthcare IT section, responsibilities included leading the in-house development team, as well as a collection of software development contractors that were assisting on various projects in the department. Strategic systems development and enhancement (hardware and software), as well as support, were required of these teams, and a broad overview and quick thinking leadership style was required. A large amount of time was also spent on customer interaction regarding certain projects. Show less



Investec

• United Kingdom
• Financial Services
• 700 & Above Employee

• Team Leader / Senior Developer

  • May 2005 - Jul 2007

  Was responsible for maintaining, supporting and enhancing the bank's payment system (responsible for settling all eletronic transactions). There were 7 people on my team. Also worked on the bank's web sites which serviced the entire international company (intranet and internet). Was responsible for maintaining, supporting and enhancing the bank's payment system (responsible for settling all eletronic transactions). There were 7 people on my team. Also worked on the bank's web sites which serviced the entire international company (intranet and internet).



Business Edge

• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Developer / Team Leader

  • Aug 2004 - Apr 2005

  Was working in the Foreign Exchange section of this consultancy, and supported 3 clients on an international collection of packages that was originally developed in Australia by a company called IMX software. These packages were then enhanced and impletented by us into businesses in the Southern African market. Clients included American Express South Africa, First National Bank Botswana, Standard Bank South Africa. Was working in the Foreign Exchange section of this consultancy, and supported 3 clients on an international collection of packages that was originally developed in Australia by a company called IMX software. These packages were then enhanced and impletented by us into businesses in the Southern African market. Clients included American Express South Africa, First National Bank Botswana, Standard Bank South Africa.