DevOps Team Lead

• Dec 2022 - Present

Senior DevOps Engineer

• Aug 2022 - Dec 2022

Senior DevOps Engineer

• Mar 2021 - Aug 2022

DevOps Engineer

• Mar 2020 - Mar 2021

DevOps Engineer

• Nov 2019 - Mar 2020

Senior Operations Manager - Legacies

• Apr 2018 - Feb 2019

Senior Manager Payment Operations

• Nov 2015 - Apr 2018

• Leadership of 5 direct reports and responsible for a team of 27 FTE (increasing to 40 FTE during seasonal peaks).• Successfully delivered a 20% headcount reduction through restructure, redundancies & automation of processes.• Overall accountability for all Gift Aid and Direct Debit claims for the charity.• Leadership of an Offline Payments team processing c. 150k payments per annum• PCI lead for the department, as well as BACS & Gift Aid compliance owner for all of CRUK.• Managed the transition of a pivotal online payment service between suppliers, ensuring regular stakeholder communications and mitigation of risks to service.• Developed and currently delivering a 3 year Supporter Payments strategy for the organisation, which will realise c. £500k per annum savings and an unrivalled Supporter Experience in the sector• Developing a culture of LEAN process improvements, on track to deliver c. 60% time reduction for main response handling processes and a vastly improved supporter experience• Responsible for the negotiation & ownership of key contracts with payment service providers, online fundraising platforms and outsourced response handling partners • Budget ownership for owned contracts as well as seasonal internal activities that require additional resourcing Show less

Senior Operations Manager

• Aug 2015 - Nov 2015

Operational Improvement Manager

• Jun 2014 - Aug 2015

- Responsible for the content creation and maintenance of the BRP document for the Payment Processing team.- Delivered a credible report on AMEX payments within the charity that changed the perception of the payment method within the finance arena and will result in the widespread use of AMEX as an accepted method of payment across CRUK.- Taken ownership of a monthly finance meeting of Heads of dept. and Senior Managers that has helped me to build relationships and gain a broader understanding of payments across the charity.- Created a scoping document for an F&M wide income coding project, demonstrating the ability to produce influential documentation for a Senior Leadership audience.- Developed an automated solution in Excel for the CAF Standing Order process, resulting in a time saving of 1 day per month for the Central Finance Team.- Made improvements to the thanking process to add an improved audit trail and ensuring that supporter thank you letters are sent out at all times.- Created a comprehensive filing and archiving process by utilising barcode technology and an excellent knowledge of excel. I have delivered a stock-management style tool to track all Payment Processing batches through filing & retrieval processes.- Working as a subject matter expert and SS & Ops Lead on the Income Coding project, I have produced a reversal request tool that provides increased transparency to our stakeholders which has resulted in an increased confidence in our team and the work we conduct. Show less

Payments Team Manager

• Jan 2014 - Jun 2014

- Responsibility of a team of 17 Payments Controllers and 1 Payments Technical Lead - Leadership of a team tasked with processing an average of 55,000 multi-currency payments each month with a GBP value in excess of £250 million. - Introduced regular team meetings & huddles to encourage team work increase staff engagement. - Implemented a skills matrix and training plan system to ensure a clear development path for all staff and an even skill set throughout the team. - Developed an attendance tracker in Excel to allow for easy monitoring of staff absence and with a built-in dashboard for instant reporting at both team & individual levels. - Conducted a full task review of each role within the team which resulted in a saving of resource equivalent to 2 FTE whilst positioning the team to take on the increasing demands of the business. - Project managed the inception of an Operational Finance Performance Pack, co-ordinating a group of 8 staff across 3 areas to produce a finished product within 2 months to be utilised at Director-level in discussions with investors. - Worked as part of team that delivered a full Operational Finance BRP for the business. - Played a significant role in the rewriting of the company Payment Security Standards, including system access rights and segregation of duties to prevent opportunities for fraud. - Arranged monthly meetings and quarterly business reviews with our outsource supplier RBS, resulting in improved relationships and performance in the 4 months since introduction. - Chosen to lead a project, involving the transfer of an entire company operation from London to Manchester, based on outstanding performance since joining the company. Show less

Payments Handling Supervisor

• Oct 2008 - Apr 2011

•Day to day running of the department, managing workload of direct reports.•Ensure the department’s training requirements are regularly reviewed and implement any changes required.•Involvement in project teams, assisting in the implementation of changes within the division.•Process refunds on Advantage•Liaise with internal departments to streamline time efficient processes.•Act as Advantage Key User.•Check and reconcile all payments from Cashiers.•Process bank & cheque payments, batch for order processing.•Check order processing data input, ensure refunds are entered on log.•Responsible for managing quality checking process.•Maintain payments awaiting file and match payments to orders. Show less

Senior Cashier

• Dec 2006 - Sep 2008

•Batch cash & cheques ready for banking on a daily basis.•Process payments to UK & foreign creditors, accurately, on time and to agreed deadlines.•Print cheques and obtain the appropriate authorisation so that Accounts Payable can send them out.•Reconcile payments to bank statements to ensure the correct payments have been made.•Complete bank reconciliation for the main GBP account & several foreign currency accounts.•Deal with company credit card expenses, checking reasons for purchases, etc.•Liaise with colleagues to ensure tidiness of ledgers.•Update banking systems with supplier address and bank details. Show less

Accounts Payable Clerk

• Dec 2005 - Aug 2006

•To input purchase invoices and match to purchase orders on Baan system. •Deal with suppliers queries on a daily basis. •Produce payment runs on a fortnightly basis, extracting each invoice and prepare for authorisation. •To input purchase invoices and match to purchase orders on Baan system. •Deal with suppliers queries on a daily basis. •Produce payment runs on a fortnightly basis, extracting each invoice and prepare for authorisation.