Experience

Sling TV

• United States
• Entertainment Providers
• 300 - 400 Employee

• Senior Product Designer

  • Jun 2022 - Present

  • Lead design for the Monetization squad, enabling seamless in-app purchases and upgrades from Sling applications across multiple platforms. • Work closely with product partners to identify opportunities, assess feasibility with tech leads, and turn rough business wish lists to customer-friendly and production-ready designs through research, sketching, prototyping, leadership reviews, and platform constraints, often on short timelines. • Ideate new concepts for in-app recommendations and upsells to help marketing understand opportunities and build roadmaps. • Manage customer-facing impacts when faced with urgent and critical changes, such as channel takedowns or replatforming issues, often on demanding and tight schedules. • Create a Sling product style guide as well as contribute 10ft-platform assets to the new design system. • Facilitate design sprints for new concepts. • Critique and give guidance to design work across all squads. Show less



Intuit

• United States
• Software Development
• 700 & Above Employee

• Senior Product Designer

  • Sep 2017 - Oct 2021

  • Design lead for 3rd-party developer platform • Designer for billing and subscriptions • Create usable on-brand and inviting user experiences for QuickBooks • Work closely with cross-functional teams to ensure designs meet product requirements and are buildable within timelines. • Generate detailed visual mockups and wireframes for new or updated site experiences. • Build functional prototypes to use in research or to communicate features to internal partners. • Design lead for 3rd-party developer platform • Designer for billing and subscriptions • Create usable on-brand and inviting user experiences for QuickBooks • Work closely with cross-functional teams to ensure designs meet product requirements and are buildable within timelines. • Generate detailed visual mockups and wireframes for new or updated site experiences. • Build functional prototypes to use in research or to communicate features to internal partners.



Walmart

• United States
• Retail
• 700 & Above Employee

• UX Architect/Interaction Designer

  • Jan 2013 - Mar 2017

  • Directed user experience (UX) project teams, comprised of other interaction designers, visual designers, content strategists, researchers, and prototypers.• Created usable end-user experiences , meeting product requirements, conforming to site standards, feasible for engineering, delivered on time, and executed according to specifications.• Worked closely with product managers to clarify product requirements.• Mapped workflows to clarify scope and bring to light hidden intricacies.• Generated wireframes for new or updated site and native app experiences.• Built functional prototypes to use in research or to communicate features to internal partners.• Worked to develop a variety of internal tools as well as consumer-facing features.• Projects have included native app design for Walmart Grocery, cart and checkout for Walmart.com, integrating VUDU digital streaming service into Walmart.com domain, and bringing a new category, prescription eyeglasses, to online marketplace. Show less

• Senior Writer, User Experience

  • Apr 2007 - Dec 2012

  • Led user experience teams, guiding overall interaction, look, and feel of projects.• Worked closely with business owners, product management, visual designers, and UX architects to develop and write customer-facing content for Walmart.com.• Planned, scheduled, and wrote web content helping a broad range of customers understand benefits and requirements of online and in-store initiatives and programs.• Improved user experience and increased customer satisfaction and conversion.• Developed and implemented new review process improving consistency and communication within UX writing department.• Guided development and maintenance of cross-functional style guide to increase adoption, improve usability, and ensure timely updates.• Wrote customer-facing emails for unexpected and sensitive situations, typically under tight deadlines and with high visibility. Show less



Consultant

• San Francisco Bay Area

• Technical and Marketing Writer

  • Aug 2002 - Apr 2007

  • Collaborated with clients including New Focus, Logitech, Phoenix Technologies, and Coadna Photonics. • Worked with cross-functional groups to produce high-quality and appropriate technical and marketing documentation for broad range of industries. • Developed document plans to fit client budgets and schedules. • Wrote, edited, and updated printed and online user guides, online help, data sheets, white papers, brochures, and web content. • Created user guide and developed and edited marketing collateral for laser-based golf-swing analyzer, GolfAchiever. • Consulted on website usability. Show less



Phoenix Technologies

• Software Development
• 200 - 300 Employee

• Marketing Writer

  • 2006 - 2006



New Focus

• Telecommunications
• 1 - 100 Employee

• Technical and Marketing Writer

  • Apr 1998 - Jul 2002



MySoftware Company

• Lead Documentation Specialist

  • Apr 1993 - Dec 1997