Len Starr

NG-911 Senior Installation Services Technician at Solacom Technologies Inc
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Contact Information
us****@****om
(386) 825-5501
Location
Westchester, Illinois, United States, US
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Erik R.

Len Starr is a great co-worker, who is extremely dedicated to his work, to doing the right thing, has the greatest social skills with both co-workers and customer contacts. He is great to work with as in a group and is also very good at taking initiatives to make sure the tasks he is assigned are done properly. Len is not afraid to say if something is wrong and will also point out good things giving any co-worker the right motivation. I really admire Len's work and personality and hope we can work closely together again some time soon.

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Credentials

  • Electronics Technical Association Certified Electronic Technician
    ETA International
    May, 2005
    - Nov, 2024

Experience

  • Comtech Solacom Call Handling Solutions
    • United States
    • Telecommunications
    • 1 - 100 Employee
    • NG-911 Senior Installation Services Technician
      • Oct 2016 - Present

      Len's key responsibilities for Solacom is On-site Field Service installation of their Guardian VOIP/SIP 911 Telecom equipment, End-to-End System Install life-cycle as: User Interface Application Design, 911/Admin Call Flow, Provisioning, Customer Training and Cutover. Len's project duties include:- Responsible for ground up configuration for Solacom PBX, Database Servers, Line routing, and troubleshooting -Installs require custom setup for Windows Server R2016 - 2019 ENT / Win10 ENT, Network, Solacom hardware and application installation across: D-Link switches, Audiocode VOIP units, Fortinet Firewalls, Solacom SIP/VOIP based PBX hardware, ESXi VMware, Aastra/Mitel VOIP phones, Asterisk FreePBX [Linux o/s], and Serial to IP communication devices - Become Project Leader in coordinating local telco services [CAMA/POTS/SIP services and remote access] and direct cable and wiring vendors- Perform site surveys, power asset management, and deployment of infrastructure- Install and configure software on devices using appropriate NENA guidelines and requirements- Understand and support organization's policies, procedures, processes, goals, and objectives- Perform system 911/Admin Call Flow, provisioning, and commissioning at Customer site or in the office- Assess existing systems and providing recommendations for improvement - Serving as liaison between customers and Research and Development technical staff by communicating problems and trends in order to assist in correcting errorsLen's key skills:- Excellent knowledge of VoIP and IP Networking and Telephony - Windows Server R2012-R2019, Windows10 and Linux CentOS based o/s- Build, or append onto, Windows Active Directory and Domain Controller- Knowledge of all equipment in common use in Central Office and MPLS remote sites, including installation, and commissioning- Understanding of industry standard installation practices and policies for 911 Public Safety equipment

  • Stericycle
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Systems Administrator II
      • Feb 2013 - Oct 2016

      Systems Administrator II:Remote and On-Site technical support role to install/fix/restore/upgrade/maintain Amtelco Infinity Series and Interactive Intelligence [PBX/User Applications]. Role requires in-depth of knowledge of Windows Server 2008R2/12, Microsoft Exchange, Active Directory [LDAP/DNS], MS Office 07/10; troubleshoot PRI/T1,VOIP/SIP/RTP/VPN protocols; remote office communication solutions; IT support; including PBX hardware down to circuit level component failures; research, develop and implement time-saving efficiencies using PowerShell and VBI Batch scripts. Skilled in Process Management, Technical Writing across Method of Procedures, IT Knowledge Articles, Call Center documentations; excellent verbal/written communications for non-technical and technical audiences. Plus 25%+ travel to 45 US and Canadian Office locations.Len's Daily work Duties:- IT Support for Internal/External Accounts, Customer-facing role, Corporate Business environment- Resolve system issues on Amtelco Infinity Series and Interactive Intelligence [PBX/User Applications]- Maintain/Install/Repair HP DL300 G-series servers running Windows 2003SP3/08R2/12 and Windows Client O/S XP/7/8/10 operating systems, MS Office 07/10- Create/Edit/Delete Corporate UserAccounts,Security Groups, Email Distribution in Active Directory and Email Exchange- Travel Team member - Primary IT role for Special Site projects for Remote Office Upgrade/Consolidate/closure- 24x7x365 Day/Night On-Call rotation to resolve Client impacting systemic failures - Manage Work Orders and Project Tasks in SalesForce or ServiceNow ticketing systems- Managing SLA requirements to achievement of reduced work-order life cycle from open to resolve system issues Specialized Training and Certificates: - Amtelco Infinity [v5.60x] System Installation and Hardware/Software Administration and Support- Interactive Intelligence [i3] Cloud CaaS Client/SIP Installation, Admin and troubleshooting

  • Motorola Mobility (a Lenovo Company)
    • United States
    • Computers and Electronics Manufacturing
    • 700 & Above Employee
    • Cable TV/IPTV - Senior Systems Technologist III
      • 2007 - Dec 2012

      Cable TV Senior Technologist Level-3 and TRC Lab Manager:Remote support technician of HFC COAX TV, KreaTV IPTV, Microsoft Mediaroom Cable TV system architectures, Lab Manager and TRC Technical Lead. Directed and trained department technical staff of 25. Self-managed 30 to 50 support cases received daily from direct caller, or NOC generated cases. Download/Analyze system logs, run UNIX scripts, build and test Settop Box bootimages, rebuild System Windows or Fedora servers, work directly with On-site technicians to troubleshoot alarms, system events, debug Wireshark captures, to resolve hardware/firmware/software intermittent or hard-down issues. Process Management, Team Technical Writer. Fast-paced center for supporting 400+ systems. Specialized Training: Motorola & Microsoft Certificate Training [AT&T Uverse]: MicroSoft Mediaroom: Entrance Criteria and PKI Security MicroSoft Mediaroom: Architecture and Networking WorkshopMicroSoft Mediaroom: Premier Support, Knowledge Transfer WorkshopRF Cable System Training [Comcast & TimeWarner etc]Motorola DAC6000 Digital Headend HFC Introduction Motorola DAC6000 Digital Headend HFC Network Admin. Motorola Digital Headend Operations and Maintenance Motorola Broadband Service Router BSR64000/1000/2000 Operations and Maintenance Motorola Consumer Digital Subscriber Line [DSL] Routers and Gateway Operations and Maintenance [EMEA] MOTOVIP02: Motorola MOTOVIP IP Set-top Box Application Development[EMEA] MOTOVIP03: Motorola MOTOVIP IP Set-top Box Extending core functionality[EMEA] KreaTV All Hands: C++ Applications,O/S Platform,Troubleshooting methods, Streaming Digital Media[EMEA] KreaTV 4.2x Release and Architecture Workshop

  • Motorola Solutions
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Astro Radio - Senior Systems Technologist III
      • Feb 2005 - Apr 2007

      ASTRO Senior System Support Representative III:Two-way Radio System technical support role, install/fix/restore/upgrade and LAN systems equipment, schedule Service Tech dispatch, planned system down-time. Enable/disable system monitoring equipment, download log event files, parsed data (MS Excel) from either MS Windows or UNIX Network, launch/re-start UNIX process/scripts, logged Over-the-Air traffic, trunked controllers, interrogated SQL Call Routing Tables, in order to resolve intermittent or hard-down interruption’s. Fast-paced center for supporting 500+ nationwide PSAP Centers. External Customer-Facing Systems Support, daily Phone and Email interactions to Resolve/Restore/Fix/Repair system impairment or outage issues. Specialized Training: ASTRO 4.1x Two-Radio Systems ArchitectureCentraCOM Gold and Elite Console Systems Trunked Simulcast with TeNSr/PremisysJob skills include: Hewlett Packard Unix Sybase SQL, XTS SeriesTwo-Way Radio Push-to-Talk Radio Support, Motorola Prime-Site Controller MTC3600 and 6809 Controller Support, Simulcast and Trunking QUANTAR Base Station Installation. Extensive Windows O/S Client XP, SP3, Windows 2003 Server Database Administration, Server/Client Network installation and Solutions support.Adhered to Public Safety Answering Point [PSAP] Operator Protocols which also covered Digital Voice Recorders, and Backup Database Management.

    • E911 - Senior Systems Technologist III
      • Mar 2000 - Feb 2005

      E911 Senior System Support Representative III :Remote and On-Site technical support role for install/fix/restore/upgrade of PlantCML and Lucent Teltronics Telecommunication and LAN systems. Directed Service Technicians for troubleshooting of MS Windows Network, Nortel PBX, 66-block wiring (DID/POTS/PRI Lines), 911 Operator phones, ANI/ALI Links, Call Routing Tables, NICE/Pyxis Call DataVoice Logger. Supported 900+ nationwide PSAP’s. External Customer Facing Systems Support, daily Phone and Email interactions to Resolve/Restore/Fix/Repair system impairment or outage issues. Specialized Training: CentraLink 2000 E911 Systems [Teltronics w/Lucent Palladium]PlantCML Vesta Pallas Installation and Maintenance/Admin. PlantCML MAARS Installation and Maintenance/Admin. PlantCML Vesta S2.2 Installation and Maintenance/Admin. [Nortel BCM and Meridian PBX Switches] Job skills include: Windows Client XP, SP3 Installation, Microsoft Windows 2000/03 SQL Server Database Administration, CLI for Unix Server/Client Network Installation and Troubleshooting Solutions Support, CLI for PBX Processor/Controller Programming. Phone Switch Hardware Designs: Teltronics E911 Phone Switch and Client Networks, Plant Equipment Inc. Server and Client Network Software, Nortel Merdian and BCM-Series PBX Phone Switches, Lucent Technologies Palladium Systems Software,

    • System Support Center - Customer Service Agent Representative
      • Apr 1999 - Mar 2000

      System Support Center - Customer Service Agent RepresentativeUS based 24x7 Call Center Agents manage front end, in and out bound, Calls for all EMEA, North America, & Latin America inquiries; which includes Spanish in-language support. Call Center Agent responsibility includes ACD Call Routed Phone Case Management AssistanceCall Center Agent identifies Customer existing Support Contract Entitlement, Severity, Brief Issue characterization, Critical issue escalation, & queue dispatch. Further responsibilities include Field Replacement Unit [FRU] order processing, warranty validation, Motorola Field Support Operator [FSO] or Motorola Service Shop Technical dispatch site requests

Education

  • DeVry University, Addison, IL
    Associates, Computer Sciences and Information Technology
    1998 - 2001

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