Experience

Vedder Price

• United States
• Law Practice
• 500 - 600 Employee

• Network Engineer

  • Jan 2022 - Present

• Network Analyst

  • Jul 2018 - Jan 2022

  - Maximize network performance by monitoring performance, troubleshooting network problems and outages and scheduling upgrades.- Configure routers and switches.- Provide remote troubleshooting as necessary for issues occurring upon/with initial installation.- Assist with configuring and troubleshooting phones and messaging services.

• Technology Support Specialist

  • Jun 2015 - Jul 2018

  - Provide tier 1 and tier 2 technical support for 600+ users and ensure proper maintenance of workstations, printers, and peripherals equipment. - Maintain knowledge about our document management system and provide technical help for users.- Work with desktop engineers and system administrators to troubleshoot errors and problems happening with our environment.- Diagnose and resolve technical hardware, software and telephone issues. - Installed application software and updates on user computers when they are in need of it. Show less



Anixter

• United States
• Wholesale
• 700 & Above Employee

• Internship Network Administrator

  • Dec 2014 - Jan 2015

  - Served as a Wide Area Network Administrator reconfiguring old Cisco 2811 to new Cisco 2911 routers. - Configured wireless access points to be shipped to various warehouse locations. - Served as a Wide Area Network Administrator reconfiguring old Cisco 2811 to new Cisco 2911 routers. - Configured wireless access points to be shipped to various warehouse locations.



Anixter

• United States
• Wholesale
• 700 & Above Employee

• Internship Enterprise Content Management

  • May 2014 - Aug 2014

  - Served as database administrator for an enterprise wide document management system including granting user access rights - Troubleshoot user issues with use of the document management system and distribution options including email conversion and outbound faxing - Generated reports and activity logs to monitor system functioning and areas of user difficulty - Troubleshoot system functioning and modify settings to provide better access and efficiency - Served as database administrator for an enterprise wide document management system including granting user access rights - Troubleshoot user issues with use of the document management system and distribution options including email conversion and outbound faxing - Generated reports and activity logs to monitor system functioning and areas of user difficulty - Troubleshoot system functioning and modify settings to provide better access and efficiency



Consolidated Communications

• Telecommunications
• 700 & Above Employee

• Broadband Technical Support

  • Nov 2012 - Jan 2014

  - Provided level 1 technical support for end-users at Consolidated Communications and Surewest Corp for internet and television services - Used listening and questioning skills in troubleshooting end user issues with equipment or software - Prepared a work log identifying the issues and fixes for each end user interface - Work effectively to diffuse end user dissatisfaction with services - Troubleshooting for AWG wireless - Provided level 1 technical support for end-users at Consolidated Communications and Surewest Corp for internet and television services - Used listening and questioning skills in troubleshooting end user issues with equipment or software - Prepared a work log identifying the issues and fixes for each end user interface - Work effectively to diffuse end user dissatisfaction with services - Troubleshooting for AWG wireless