Senior Management Consultant

• Feb 2022 - Present

IT Product Manager

• Sep 2018 - Feb 2022

Extending the capabilities of a SaaS-based CRM system serving all business units within Adecco Group NA • Review and prioritize enhancements and backlog items for multiple staffing brands (e.g. general staffing, healthcare, legal, engineering, and others) • Facilitate and guide stakeholders, vendors, and internal IT resources in specifying, estimating, planning, delivering, testing and releasing product enhancements • Evaluate technologies for applicability to current business… Show more Extending the capabilities of a SaaS-based CRM system serving all business units within Adecco Group NA • Review and prioritize enhancements and backlog items for multiple staffing brands (e.g. general staffing, healthcare, legal, engineering, and others) • Facilitate and guide stakeholders, vendors, and internal IT resources in specifying, estimating, planning, delivering, testing and releasing product enhancements • Evaluate technologies for applicability to current business problems • Work with vendors to identify and deliver enhancements to address Adecco's needs Show less Extending the capabilities of a SaaS-based CRM system serving all business units within Adecco Group NA • Review and prioritize enhancements and backlog items for multiple staffing brands (e.g. general staffing, healthcare, legal, engineering, and others) • Facilitate and guide stakeholders, vendors, and internal IT resources in specifying, estimating, planning, delivering, testing and releasing product enhancements • Evaluate technologies for applicability to current business… Show more Extending the capabilities of a SaaS-based CRM system serving all business units within Adecco Group NA • Review and prioritize enhancements and backlog items for multiple staffing brands (e.g. general staffing, healthcare, legal, engineering, and others) • Facilitate and guide stakeholders, vendors, and internal IT resources in specifying, estimating, planning, delivering, testing and releasing product enhancements • Evaluate technologies for applicability to current business problems • Work with vendors to identify and deliver enhancements to address Adecco's needs Show less

Product Owner

• Apr 2016 - Sep 2018

Extending capabilities of a two-sided, global, B2B e-commerce platform to grow revenue through stickiness, conversion, and automation. Platform serves 34 countries and 41 language locales. Defined capabilities for global markets in collaboration with regional business leads (NA, EMEA, CEE, ASPAC, LATAM) • Identified features and capabilities for growing market share and meeting business demand • Negotiated for MMFs (minimum marketable features) • Groomed product backlog and… Show more Extending capabilities of a two-sided, global, B2B e-commerce platform to grow revenue through stickiness, conversion, and automation. Platform serves 34 countries and 41 language locales. Defined capabilities for global markets in collaboration with regional business leads (NA, EMEA, CEE, ASPAC, LATAM) • Identified features and capabilities for growing market share and meeting business demand • Negotiated for MMFs (minimum marketable features) • Groomed product backlog and prioritized user stories • Worked with stakeholders and development teams to slice and bring stories to readiness • Planned product releases delivering 10 major features in 20 months • Supported the Subscription product including Chase and Professional platform integration • Integration Lead of B2B platform with Professional platform; includes SSO implementation, integration services (SalesForce and Professional), UI restyling, and user migration • Supply Chain representative for Marketplace initiative • Established KPIs and metrics to evaluate usage patterns, feature uptake, and campaign responses Agile Coaching (4/2016-12/2016) • Decreased Scrum cycle time by 30% through grooming and planning improvements • Reduced product pipeline defects by 45% through TDD (test driven development) • Improved data integrity of product pipeline by 40% through additional tools • Worked with teams to realize continuous deployment and reduce technical debt Show less Extending capabilities of a two-sided, global, B2B e-commerce platform to grow revenue through stickiness, conversion, and automation. Platform serves 34 countries and 41 language locales. Defined capabilities for global markets in collaboration with regional business leads (NA, EMEA, CEE, ASPAC, LATAM) • Identified features and capabilities for growing market share and meeting business demand • Negotiated for MMFs (minimum marketable features) • Groomed product backlog and… Show more Extending capabilities of a two-sided, global, B2B e-commerce platform to grow revenue through stickiness, conversion, and automation. Platform serves 34 countries and 41 language locales. Defined capabilities for global markets in collaboration with regional business leads (NA, EMEA, CEE, ASPAC, LATAM) • Identified features and capabilities for growing market share and meeting business demand • Negotiated for MMFs (minimum marketable features) • Groomed product backlog and prioritized user stories • Worked with stakeholders and development teams to slice and bring stories to readiness • Planned product releases delivering 10 major features in 20 months • Supported the Subscription product including Chase and Professional platform integration • Integration Lead of B2B platform with Professional platform; includes SSO implementation, integration services (SalesForce and Professional), UI restyling, and user migration • Supply Chain representative for Marketplace initiative • Established KPIs and metrics to evaluate usage patterns, feature uptake, and campaign responses Agile Coaching (4/2016-12/2016) • Decreased Scrum cycle time by 30% through grooming and planning improvements • Reduced product pipeline defects by 45% through TDD (test driven development) • Improved data integrity of product pipeline by 40% through additional tools • Worked with teams to realize continuous deployment and reduce technical debt Show less

Consulting Specialist

• Mar 2013 - Feb 2016

Sr. Project Manager Integration of brokerage subsidiary and the parent bank (Top 6 U.S. Bank) • Reduced project cost by 33% - remediated 175 servers and 58 applications, and migrated 53 branches, 22 vendor/partner connections, VPN services, shared data stores, and file sharing services • Reduced project timeline by 40% from previous forecast (and increased scope) • Doubled the output of teams through incremental planning and delivery, alignment, and process improvement • Improved… Show more Sr. Project Manager Integration of brokerage subsidiary and the parent bank (Top 6 U.S. Bank) • Reduced project cost by 33% - remediated 175 servers and 58 applications, and migrated 53 branches, 22 vendor/partner connections, VPN services, shared data stores, and file sharing services • Reduced project timeline by 40% from previous forecast (and increased scope) • Doubled the output of teams through incremental planning and delivery, alignment, and process improvement • Improved accuracy of monthly and annual forecasts (labor, professional services, HW/SW and other) by 70% • Minimized impact to business units through detailed release planning and high-touch migration events (recognized for client satisfaction) Sr. Project Manager Remediation of account risk management platform for subprime loans (Top 6 U.S. Bank) • Reduced project cost by 28% through redistribution of responsibilities and eliminating roles • Shortened project timeline by 22% through incremental planning and delivery • Eliminated deficiencies in licensing, professional services, and support contracts through negotiation with product vendor at no additional cost to client Sr. Project Manager / Sr. Systems Analyst Led technical and business validations for an enterprise document imaging, indexing, and storage platform - 40+ business units and 10+ technology teams in multi-day and multi-week validations (Top 4 U.S. Bank) • Decreased time to identify and resolve production issues by 35% • Reduced analysis timeline by 25% by training analysts to slice features and stories Show less Sr. Project Manager Integration of brokerage subsidiary and the parent bank (Top 6 U.S. Bank) • Reduced project cost by 33% - remediated 175 servers and 58 applications, and migrated 53 branches, 22 vendor/partner connections, VPN services, shared data stores, and file sharing services • Reduced project timeline by 40% from previous forecast (and increased scope) • Doubled the output of teams through incremental planning and delivery, alignment, and process improvement • Improved… Show more Sr. Project Manager Integration of brokerage subsidiary and the parent bank (Top 6 U.S. Bank) • Reduced project cost by 33% - remediated 175 servers and 58 applications, and migrated 53 branches, 22 vendor/partner connections, VPN services, shared data stores, and file sharing services • Reduced project timeline by 40% from previous forecast (and increased scope) • Doubled the output of teams through incremental planning and delivery, alignment, and process improvement • Improved accuracy of monthly and annual forecasts (labor, professional services, HW/SW and other) by 70% • Minimized impact to business units through detailed release planning and high-touch migration events (recognized for client satisfaction) Sr. Project Manager Remediation of account risk management platform for subprime loans (Top 6 U.S. Bank) • Reduced project cost by 28% through redistribution of responsibilities and eliminating roles • Shortened project timeline by 22% through incremental planning and delivery • Eliminated deficiencies in licensing, professional services, and support contracts through negotiation with product vendor at no additional cost to client Sr. Project Manager / Sr. Systems Analyst Led technical and business validations for an enterprise document imaging, indexing, and storage platform - 40+ business units and 10+ technology teams in multi-day and multi-week validations (Top 4 U.S. Bank) • Decreased time to identify and resolve production issues by 35% • Reduced analysis timeline by 25% by training analysts to slice features and stories Show less

Director of Products and Services

• Jul 2012 - Mar 2013

Directed the definition and design of a multi-sided, multi-tenant, SaaS-based health insurance exchange • Identified capabilities and features needed to establish market presence • Supported pre-sales and proposal efforts • Coordinated on-shore and off-shore analysis and design efforts • Established iterative-incremental processes, artifacts and tools for analysis and design teams • Led the agile transformation by coaching architects, system and business analysts on UP (Unified… Show more Directed the definition and design of a multi-sided, multi-tenant, SaaS-based health insurance exchange • Identified capabilities and features needed to establish market presence • Supported pre-sales and proposal efforts • Coordinated on-shore and off-shore analysis and design efforts • Established iterative-incremental processes, artifacts and tools for analysis and design teams • Led the agile transformation by coaching architects, system and business analysts on UP (Unified Process) and Scrum methodologies Show less Directed the definition and design of a multi-sided, multi-tenant, SaaS-based health insurance exchange • Identified capabilities and features needed to establish market presence • Supported pre-sales and proposal efforts • Coordinated on-shore and off-shore analysis and design efforts • Established iterative-incremental processes, artifacts and tools for analysis and design teams • Led the agile transformation by coaching architects, system and business analysts on UP (Unified… Show more Directed the definition and design of a multi-sided, multi-tenant, SaaS-based health insurance exchange • Identified capabilities and features needed to establish market presence • Supported pre-sales and proposal efforts • Coordinated on-shore and off-shore analysis and design efforts • Established iterative-incremental processes, artifacts and tools for analysis and design teams • Led the agile transformation by coaching architects, system and business analysts on UP (Unified Process) and Scrum methodologies Show less

Client Manager, Sr. Project Manager, Agile Coach, Proposal Manager

• Apr 2010 - Jul 2012

Client Manager / Sr. Project Manager – Consulting Coordinated the integration of 60+ applications, data warehouse and data feeds with a new loan origination system supporting a securitized, commercial mortgage business unit (Top 4 U.S. Bank) • Established and staffed PMO • Integrated business and technology organizations through project governance and reporting frameworks • Grew account by $1.5M within 6 months Agile Coach, ScrumMaster - Professional Services Served as… Show more Client Manager / Sr. Project Manager – Consulting Coordinated the integration of 60+ applications, data warehouse and data feeds with a new loan origination system supporting a securitized, commercial mortgage business unit (Top 4 U.S. Bank) • Established and staffed PMO • Integrated business and technology organizations through project governance and reporting frameworks • Grew account by $1.5M within 6 months Agile Coach, ScrumMaster - Professional Services Served as Scrum Master for the remediation of a wealth management application (Top 4 U.S. Bank) • Trained and coached analysts, developers, and testers on Scrum and Kanban methodologies • Reduced delivery time by 25% from initial forecast (including client delays and scope increase) Proposal Manager - Public Sector Managed proposals and responses to RFPs, RFIs, and RFQs for both public and private sector contracts • Delivered wins at Federal and State levels Show less Client Manager / Sr. Project Manager – Consulting Coordinated the integration of 60+ applications, data warehouse and data feeds with a new loan origination system supporting a securitized, commercial mortgage business unit (Top 4 U.S. Bank) • Established and staffed PMO • Integrated business and technology organizations through project governance and reporting frameworks • Grew account by $1.5M within 6 months Agile Coach, ScrumMaster - Professional Services Served as… Show more Client Manager / Sr. Project Manager – Consulting Coordinated the integration of 60+ applications, data warehouse and data feeds with a new loan origination system supporting a securitized, commercial mortgage business unit (Top 4 U.S. Bank) • Established and staffed PMO • Integrated business and technology organizations through project governance and reporting frameworks • Grew account by $1.5M within 6 months Agile Coach, ScrumMaster - Professional Services Served as Scrum Master for the remediation of a wealth management application (Top 4 U.S. Bank) • Trained and coached analysts, developers, and testers on Scrum and Kanban methodologies • Reduced delivery time by 25% from initial forecast (including client delays and scope increase) Proposal Manager - Public Sector Managed proposals and responses to RFPs, RFIs, and RFQs for both public and private sector contracts • Delivered wins at Federal and State levels Show less

Sr. Enterprise Business Systems Analyst

• Jul 2007 - Mar 2010

Lead enterprise analyst supporting numerous population management, well care, and fitness platforms • Collaborated with clinical, business, and technology leadership to re-architect the business • Led the analysis of new strategies for managing populations, delivering services, and creating cultures of well-being; translated these into strategy and technology roadmaps • Spearheaded efforts to incorporate PCMHs (patient centered medical homes) and telemedicine platforms into existing… Show more Lead enterprise analyst supporting numerous population management, well care, and fitness platforms • Collaborated with clinical, business, and technology leadership to re-architect the business • Led the analysis of new strategies for managing populations, delivering services, and creating cultures of well-being; translated these into strategy and technology roadmaps • Spearheaded efforts to incorporate PCMHs (patient centered medical homes) and telemedicine platforms into existing population management systems • Evangelist for agile development - trained and coached cross-functional teams from multiple organizations on Scrum, Kanban, UP, object-oriented analysis & design, and modeling with UML Show less Lead enterprise analyst supporting numerous population management, well care, and fitness platforms • Collaborated with clinical, business, and technology leadership to re-architect the business • Led the analysis of new strategies for managing populations, delivering services, and creating cultures of well-being; translated these into strategy and technology roadmaps • Spearheaded efforts to incorporate PCMHs (patient centered medical homes) and telemedicine platforms into existing… Show more Lead enterprise analyst supporting numerous population management, well care, and fitness platforms • Collaborated with clinical, business, and technology leadership to re-architect the business • Led the analysis of new strategies for managing populations, delivering services, and creating cultures of well-being; translated these into strategy and technology roadmaps • Spearheaded efforts to incorporate PCMHs (patient centered medical homes) and telemedicine platforms into existing population management systems • Evangelist for agile development - trained and coached cross-functional teams from multiple organizations on Scrum, Kanban, UP, object-oriented analysis & design, and modeling with UML Show less

Sr. Business Systems Analyst, Agile Coach

• Jul 2003 - Feb 2006

Sr. BSA – Case & Disease Management Led the integration of five (5) case & disease management platforms into a common platform for all business units • Worked with clinical teams to re-engineer CM/DM processes and pathways, and incorporate predictive modeling data and discharge notes • Designed and implemented an automated acuity scoring system • Led build vs. buy analysis, platform selection, and migration / configuration of new platform Agile Coach – Case & Disease… Show more Sr. BSA – Case & Disease Management Led the integration of five (5) case & disease management platforms into a common platform for all business units • Worked with clinical teams to re-engineer CM/DM processes and pathways, and incorporate predictive modeling data and discharge notes • Designed and implemented an automated acuity scoring system • Led build vs. buy analysis, platform selection, and migration / configuration of new platform Agile Coach – Case & Disease Management Trained and coached the Rational Unified Process (RUP) to management and cross-functional teams tasked with consolidating five (5) case & disease management platforms • RUP training and coaching covered the RUP framework, principles, and disciplines; roles, tasks, and artifacts; object-oriented analysis & design; and applying the Rational Suite Show less Sr. BSA – Case & Disease Management Led the integration of five (5) case & disease management platforms into a common platform for all business units • Worked with clinical teams to re-engineer CM/DM processes and pathways, and incorporate predictive modeling data and discharge notes • Designed and implemented an automated acuity scoring system • Led build vs. buy analysis, platform selection, and migration / configuration of new platform Agile Coach – Case & Disease… Show more Sr. BSA – Case & Disease Management Led the integration of five (5) case & disease management platforms into a common platform for all business units • Worked with clinical teams to re-engineer CM/DM processes and pathways, and incorporate predictive modeling data and discharge notes • Designed and implemented an automated acuity scoring system • Led build vs. buy analysis, platform selection, and migration / configuration of new platform Agile Coach – Case & Disease Management Trained and coached the Rational Unified Process (RUP) to management and cross-functional teams tasked with consolidating five (5) case & disease management platforms • RUP training and coaching covered the RUP framework, principles, and disciplines; roles, tasks, and artifacts; object-oriented analysis & design; and applying the Rational Suite Show less