Goran Babic
Vice President Operations at Everclean Facility Services- Claim this Profile
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Croatian Native or bilingual proficiency
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Serbian Native or bilingual proficiency
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English Native or bilingual proficiency
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Spanish Professional working proficiency
Topline Score
Bio
Credentials
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Leading from the Middle
UBC Sauder Continuing Business StudiesJul, 2023- Nov, 2024 -
"Be The Difference" Service Excellence Program
Vancouver Convention Centre -
Consultative Based Sales Seminar
Best Service Pros -
Foundations of Achievement
Best Service Pros -
Leadership Safety Excellence
BC Construction Safety Alliance -
Lean Certified Greenbelt
Lean Sensei International -
WorldHost Customer Service Fundamentals Trainer
Destination British Columbia
Experience
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Everclean Facility Services
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Canada
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Facilities Services
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1 - 100 Employee
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Vice President Operations
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Apr 2023 - Present
• Responsible for setting and implementing the vision and operational execution of Everclean Facility Services. • Ensuring development and setting standards of operational excellence. • Ensuring cost-effective systems to meet current and future needs of the organization.• Work with the Operations team to create opportunity and growth
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Director Of Operations
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Feb 2021 - Apr 2023
• Lead the overall operations of Everclean Facility Services• Ensure the continued growth and profitability of the organization• Establish quantitative and qualitative metrics, guidelines, and standards by which the organization's efficiency and effectiveness can be evaluated; identify and implement opportunities for improvement• Implement systems, policies and procedures that will improve day-to-day operations• Improve customer service and client satisfaction through policy, procedure and relationship building• Develop, mentor and create opportunity for the Operations Management Team in line with our motto of: "We Build People. We build Teams"• Work with the Executive Team to implement the company's vision Show less
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Operations Manager
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Oct 2018 - Feb 2021
• Provide leadership and guidance to ensure the continued growth and success of the team.• Responsible for managing overall operations and responsible for the effective and successful management of labor, productivity, quality control and safety measures. • Serve as a company representative on regulatory issues. • Enhance the operational procedures, systems, best practices and principles in the areas of information flow and management, business processes, enhanced management reporting and look for opportunities to expand systems. • Formulate and carry out strategic and operational objectives by finding ways to increase customer service and client value. Show less
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Lean Sensei International
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Professional Training and Coaching
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1 - 100 Employee
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Lean Greenbelt
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May 2016 - Present
• Certified Lean Greenbelt from the Lean Sensei Institute. • Role is concurrent with the Director of Operations role at Everclean Facility Services • Responsible for providing expertise in deploying Lean programs and initiatives, and directing teams to achieve desired results using Lean methodologies. • Support the analysis, planning, design, implementation and evaluation of key projects • Use Lean methodology and analytics to accomplish measurable business process improvements. • Instruct cross-functional teams in adapting to and understanding improvement processes, facilitating Kaizens, and overseeing process improvement projects. • Make recommendations, and develop and present formal presentations to the Executive Team. Show less
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BEST
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Canada
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Facilities Services
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100 - 200 Employee
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Site Manager
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Feb 2016 - Sep 2018
• Responsible for managing a site ensuring a safe and professional work environment which fosters BEST culture, mission and values.• Responsible for providing leadership, coaching, mentorship, and supervising all daily operations and overseeing daily duties of Assistant Managers, Site Supervisors, Site Administrators, Lead Hands, and Staff. • Responsible for managing the site’s performance in accordance with budgetary and Key Performance Indicator (KPI) requirements as determined by senior management. • Responsible for ensuring that the site meets or exceeds safety, quality, staffing andbusiness growth expectations to meet company goals and objectives. • Responsible for direct/indirect people management activities. Show less
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Assistant Site Manager
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Sep 2013 - Jan 2016
• Responsible for providing direct support to the Site Manager and Senior Management in order to operate a safe and professional site which fosters BEST culture, mission and values.• Responsible for completing various activities which include, but are not limited to; supervising all daily operations and overseeing daily duties of Site Supervisors and Staff.• Responsible for managing the site’s performance in accordance with the organization’s goals aligning with both the Mission and Vision as well as budgetary and Key Performance Indicator (KPI) requirements as determined by senior management.• Responsible for carrying out Best’s expectations ensuring that the site meets or exceeds safety, quality, staffing and business growth expectations • Responsible for direct/indirect people management activities. Show less
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FirstService Residential BC
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Canada
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Real Estate
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1 - 100 Employee
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Supervisor, Front Desk Operations
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Jan 2013 - Aug 2013
Responsible for overseeing the development and coaching of front desk staff in a multi-site 5 building portfolio, building a relationship with Strata Councils, while ensuring the profitability of the front desk program.
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Admin/Accounting Clerk
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Jun 2011 - Jan 2013
Took on a role that helped me develop customer service, operations, accounting and relationship building skills in the property management industry.
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Events/Property Management
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Vancouver, Canada Area
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Customer Service
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May 2006 - Jun 2011
Took on various customer service oriented roles within the events and property management industry while attending university full-time. Took on various customer service oriented roles within the events and property management industry while attending university full-time.
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Education
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Simon Fraser University
Bachelor of Arts (BA), Economics
Community
