Experience

Ogilvy Health Canada

• Canada
• Advertising Services
• 1 - 100 Employee

• Account Executive

  • Feb 2023 - Present

• Project Manager

  • Sep 2022 - Feb 2023

• Project Manager Intern

  • May 2022 - Aug 2022



REV3K

• Canada
• Wellness and Fitness Services
• 1 - 100 Employee

• Coach

  • Jul 2021 - Present

  London, Ontario, Canada Praised by members for personable service by creating a welcoming, positive and encouraging environment. Lead and coach group fitness classes that include Olympic Lifting, CrossFit, and High-Intensity movements. Maintain collective management and organization over class of 30+ while individualizing coaching strategy in group fitness settings.

• Administrator

  • Aug 2020 - Present

  London, Ontario, Canada Overhauled customer management program of 2000+ members through analyzing and updating client profiles increasing proficiency for team members. Focus on ensuring a positive environment for members and maintaining a positive member relationship; offer customer service and support; work on graphic design and marketing; and ensure that organization of the system is maintained. Ensure that Covid-19 guidelines are kept up-to-date and enforced during the pandemic.

• Spin Administrator

  • Oct 2020 - Feb 2023

  Improved turnout for spin classes by 200%+ through targeted Instagram marketing and customization of advertising campaign.



Equa Health

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Student Consultant

  • Jan 2022 - Apr 2022

  EQUA Health is a cutting-edge mindfulness app preparing to enter the market. Collaborating with CEO and Co-founders to conduct and develop market entry analysis and strategy. Liaised between the client and team to communicate information, develop achievable goals, and provide sustainable solutions to problems. Performed in-depth market research on 50+ competitors to support strategic product diversification initiatives.



Town of Espanola

• Project Management Consultant

  • Dec 2021 - Apr 2022

  Collaborated in team of 6 on project with Espanola Town Clerk and Manager of Planning to provide strategic direction on implementation of an interregional transportation system to support accessible healthcare. Facilitated 6 interviews with federal, provincial, and municipal stakeholders to build strong relationships and obtain their support on project initiative.



London Health Sciences Centre (LHSC)

• Canada
• Hospitals and Health Care
• 700 & Above Employee

• Office Assistant

  • Jan 2014 - Apr 2021

  London, Ontario, Canada

• Porter

  • May 2018 - Jan 2020

  London, Ontario, Canada Developed efficiencies in personal porter calls through initiating a "multiple call routine" resulting in completions of call numbers 200%+ above average. Enhanced patient experience using empathetic communication skills to create a calm and safe environment. Upon completing a successful term as a Summer Student from May 2018 to September 2018 I returned the following summer from May 2019 to September 2019 with an extended contract into January 2020.



London Health Sciences Centre (LHSC)

• Canada
• Hospitals and Health Care
• 700 & Above Employee

• Environmental Service Worker

  • May 2017 - Jan 2018

  London, Ontario, Canada Reduced risk of infection in collaboration with infection control ensuring cleanliness and sanitation of patient areas by following all guidelines. Enhanced patient experience using empathetic communication skills to create a calm and safe environment. Specific training in Labour and Delivery, the Emergency Room, Operating Rooms, and Patient Rooms.



Strath Craft Awards

• Canada
• Consumer Goods
• 1 - 100 Employee

• Office Assistant

  • Jun 2016 - Aug 2016

  London, Ontario, Canada



Indigo

• Canada
• Retail
• 700 & Above Employee

• Customer Experience Representative

  • Sep 2014 - Nov 2015

  London, Ontario, Canada Commended by customers for extended knowledge of Teen and Kids departments resulting in reoccurring visits to store. Attained customer loyalty rating of 80%+ by increasing customer satisfaction through personable service. Coached 8 new team members on meeting Indigo standards by using personal knowledge and experiences to increase confidence in customer interactions. Engaged with customers on a daily basis to foster positive and meaningful relationships while ensuring that I was recommending… Show more Commended by customers for extended knowledge of Teen and Kids departments resulting in reoccurring visits to store. Attained customer loyalty rating of 80%+ by increasing customer satisfaction through personable service. Coached 8 new team members on meeting Indigo standards by using personal knowledge and experiences to increase confidence in customer interactions. Engaged with customers on a daily basis to foster positive and meaningful relationships while ensuring that I was recommending the best products for them and their needs. Show less