Abhey Nagpal

Program Manager at TBConsulting
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Contact Information
us****@****om
(386) 825-5501
Location
Phoenix, Arizona, United States, US
Languages
  • English Full professional proficiency
  • Hindi Professional working proficiency
  • Punjabi Elementary proficiency

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Aram Chávez

Mr. Nagpal is in the top 2% of all individuals I have worked with and hired. His intellectual horsepower, integrity and execution exceeded all expectations. His scope of competencies goes well beyond his Masters; and beyond, he is truly a solutions expert who leads by example. It is not whether he should be a part of your team, rather it is whether you are able to be a part of his team. I will gladly provide a reference interview for Mr. Nagpal upon request. Aram Chavez

Surender S. Chawla PMP®, ITIL®

Abhey, can be explained in these words: A=Agile B=Brilliant H=Hard Worker E=Energetic Y=Y Generation Well, in my 12 years of professional career, I have never met someone so dedicated, fast learner, humble and gentle person like Abhey Nagpal. He is always looking for perfection in whatever he does with so much of inclination and research, he is always ready to learn and not only learn…but implements the best of the choices around. I have partially worked with him on Incident Management platform and his expertise and knowledge would take him way way ahead of where he stands right now. All my best wishes and blessings are with him, rock it out man.

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Credentials

  • SAFe Agilist Certification Certification
    Scaled Agile, Inc.
    Mar, 2022
    - Nov, 2024
  • Certified Scrum Product Owner (CSPO)
    Scrum Alliance
    Feb, 2022
    - Nov, 2024
  • PMI Agile Certified Practitioner (PMI-ACP)
    Project Management Institute
    Oct, 2019
    - Nov, 2024
  • ServiceNow Certified System Administrator
    ServiceNow
    May, 2017
    - Nov, 2024
  • ASTQB Certified Mobile Tester
    ASTQB - Official Page - American Software Testing Qualifications Board
    Apr, 2017
    - Nov, 2024
  • Certified Tester, Foundation Level
    ASTQB - Official Page - American Software Testing Qualifications Board
    Feb, 2016
    - Nov, 2024
  • ITIL Foundation Examination
    APMG-International
    Oct, 2015
    - Nov, 2024
  • Certified ScrumMaster
    Scrum Alliance
    Jul, 2014
    - Nov, 2024
  • Lean Six Sigma - Green Belt
    Arizona State University
    Dec, 2013
    - Nov, 2024
  • Cisco Certified Network Administrator
    Cisco
    Aug, 2013
    - Nov, 2024
  • PMI Risk Management Professional (PMI-RMP)
    Project Management Institute
    Mar, 2022
    - Nov, 2024
  • Project Management Professional (PMP)
    Project Management Institute
    Mar, 2022
    - Nov, 2024

Experience

    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Program Manager
      • May 2017 - Present

      Lead project teams to deploy solutions on the ServiceNow platform (ITSM, ITBM, ITOM,IRM, and Custom Integrations) with a heavy emphasis on Organizational Change ManagementDrive continuous improvement of user experience, implementation methodology, and service offerings based on client experiences (Retrospectives, QBRs, Roadmappingexercises)Contribute to building a Culture of Engagement driven by Respect, Innovation, and Commitment

    • Project Manager
      • May 2015 - May 2017

      Coordinated multiple projects simultaneously across diverse service offerings (ServiceNow, Backup, VDI, etc.), including developing and maintaining project plans, and managing the execution of deliverables through clearly defined milestones and timelines.

    • Senior Business Analyst
      • May 2014 - May 2015

      Built the foundation for the development & testing of custom software applications by capturing the business context (problem, current state, desired future state, objectives, business needs, and impacted user groups).

    • Business Consultant
      • Aug 2013 - May 2014

      ● Strengthened the growth of Local Entrepreneurs Assistance Program; an initiative between ASU and NEDCO.● Consulted for minority-owned businesses in Mesa, AZ, on various projects relating to user experience, management, marketing, finance, and operations.● Headed a process improvement team charged to implement strategic solutions varying from installing and managing inventory management systems, to establishing social media presenceby designing websites and mobile applications.● Wrote and managed Test Cases, developing and maintaining test scripts, executing and storing results, and raising defects based on business and functional requirements.● Developed detailed test strategies and test plans using Quality Center for Functional, Integration, System, Regression, and User-Acceptance Testing of web-based applications.

    • United States
    • Higher Education
    • 700 & Above Employee
    • Graduate Teaching Assistant
      • Jan 2013 - May 2014

      ● Assisted faculty in strengthening concepts presented in lectures and recitations for the subjects: International Business, Marketing Management, and Technology Entrepreneurship.● Ensured open communication and assisting students with their homework and assignments. ● Assisted faculty in strengthening concepts presented in lectures and recitations for the subjects: International Business, Marketing Management, and Technology Entrepreneurship.● Ensured open communication and assisting students with their homework and assignments.

    • United States
    • Computers and Electronics Manufacturing
    • 1 - 100 Employee
    • Lean Six Sigma Consultant
      • Aug 2013 - Dec 2013

      ● Analyzed and restructured the shipping policies and procedures previously practiced at Channel Master, Inc.● Netted a cost saving exceeding $35,000.● Utilized statistical tools like Cost-benefit analysis, FMEA, and ANOVA among several others. ● Analyzed and restructured the shipping policies and procedures previously practiced at Channel Master, Inc.● Netted a cost saving exceeding $35,000.● Utilized statistical tools like Cost-benefit analysis, FMEA, and ANOVA among several others.

    • France
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Incident Management Specialist
      • Feb 2011 - Jul 2012

      ● Maintained the Virtual Private Network for the OBS client GlaxoSmithKline.● Facilitated service management and on-call 24/7 support through proactive monitoring and reporting via tools like Clarify and PuTTY.● Employed statistical tools like FMEA to design and ensure successful implementation and execution of incident management processes. ● Maintained the Virtual Private Network for the OBS client GlaxoSmithKline.● Facilitated service management and on-call 24/7 support through proactive monitoring and reporting via tools like Clarify and PuTTY.● Employed statistical tools like FMEA to design and ensure successful implementation and execution of incident management processes.

    • Engineering Intern
      • May 2009 - Jul 2009

      ● Participated in flight test programs to measure take-off distances, rate of climb, stall speeds, maneuverability and landing capacities.● Modified designs to improve safety features or minimize fuel consumption and pollution.● Conferred with management, production, and marketing staff to determine engineering feasibility, cost effectiveness, and customer demand for new and existing products.● Ensured institutionalizing the processes of Continuous Quality Improvement in accordance with organizational goals and objectives.

    • Utilities
    • 700 & Above Employee
    • Engineering Intern
      • May 2008 - Jul 2008

      ● Analyzed all aspects of power-based operations, including contract and project management, made process improvement recommendations, and supporting requests from the operations and maintenance departments.● Utilized the Enterprise Resource Planning tool to make decisions around supply and demand, replenishments, safety stocks, and forecasts.● Reviewed production and delivery delays to initiate recovery methods in order to avoid affecting the customers.● Processed orders and trimmed cut-sheets to maximize efficiency and minimize yield loss.

Education

  • Arizona State University
    Master of Science - MS, Management of Technology
    2012 - 2014
  • GITM Gurgaon
    Bachelor of Engineering (BEng), Applied Electronics and Instrumentation
    2006 - 2010

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