Experience

BetterHealthcare

• United States
• Software Development
• 1 - 100 Employee

• Account Manager

  • Nov 2021 - 2 years 2 months

  - Develop and maintain strong relationships with clients to understand their needs and goals. - Act as the main point of contact for client inquiries and issue resolution. - Create and implement account strategies to drive growth and revenue. - Collaborate with cross-functional teams to deliver excellent customer service and support. - Monitor account health and satisfaction, taking proactive steps to address any concerns. - Prepare and deliver regular reports and updates to… Show more - Develop and maintain strong relationships with clients to understand their needs and goals. - Act as the main point of contact for client inquiries and issue resolution. - Create and implement account strategies to drive growth and revenue. - Collaborate with cross-functional teams to deliver excellent customer service and support. - Monitor account health and satisfaction, taking proactive steps to address any concerns. - Prepare and deliver regular reports and updates to clients on account performance. - Manage contract negotiations and renewals. - Provide product knowledge and training to clients as needed. Show less



Consumer Direct Care Network

• United States
• Home Health Care Services
• 700 & Above Employee

• Business Analyst

  • Jan 2019 - Mar 2021

  Missoula, Montana Area - Gathered data, defined needs, and recommended solutions to meet business requirements. - Reviewed business processes and policies to identify ways to enhance workflow and increase effectiveness. - Tested systems and processes - Used analytics to support recommendations for change management. - Actively participated in the implementation of approved changes. - Assisted managers to design or modify business systems for maximum effectiveness. - Served as a liaison between IT… Show more - Gathered data, defined needs, and recommended solutions to meet business requirements. - Reviewed business processes and policies to identify ways to enhance workflow and increase effectiveness. - Tested systems and processes - Used analytics to support recommendations for change management. - Actively participated in the implementation of approved changes. - Assisted managers to design or modify business systems for maximum effectiveness. - Served as a liaison between IT, operations, and program teams. - Conducted meetings and presentations to share ideas and findings with stakeholders. - Monitored deliverables and ensured timely completion of projects by tracking activity, resolving problems, creating progress reports, and recommend actions. - As a SME for all internal programs, produced training materials and solutions for all internal users across 15 states. - Provided training to staff on systems, tools, and processes in one-on-one sessions, groups (small and large) and remote meetings.

• Program Coordinator

  • Oct 2016 - Jan 2019

  Boise, Idaho Area - Maintained and coordinated a caseload of 300 clients enrolled in Medicaid programs. - Trained and supervised immediate reports across the State of Idaho. - Collaborated with stakeholders regarding delivery of services. - Processed incoming vendor requests for payment.