SQA Engineer

• Oct 2018 - Present

Key Responsibilities: - Provide guidance and training to newly hired QA resources. - QA Team Management. Lead QA resources. Responsible for monitoring and evaluating the performance of team members. - Responsible for conducting meetings and direct communication with clients, analyzing their requirements, and assigning tasks to the relevant team members. - Responsible for presenting demonstrations of the completed product to clients and providing necessary training to meet their requirements. - Designing, developing, and implementing test plans, and test cases to ensure the quality of software products. - Reviewing and analyzing system/business requirements and recommending changes. - Identifying and documenting defects, tracking their resolution, and verifying that they have been corrected. - Responsible for analyzing user and business requirements for the new version of the product, comparing them with the previous version, and modifying test plans to include positive and negative scenarios for functional testing. - Responsible for executing test cases and reporting any identified bugs. - Collaborating with development teams to ensure that quality is built into the software development process. - Communicating with project teams and management to provide status updates on testing activities and to identify and resolve issues. - Continuously seeking ways to improve the SQA processes. - Mentoring and guiding less experienced members of the testing team. - Using ZOHO for project management and bug reporting purposes. - Responsible for designing and sending marketing emails using SendGrid. Key Responsibilities (Salesforce): - Creating reports and dashboards in accordance with client requirements. - Configuring and customizing Salesforce objects, fields, page layouts, and listviews to meet the needs of the business. - Providing support and training to clients of newly developed or system functionalities or if needed any time. Show less

Freelance Software Tester

• Jan 2018 - Apr 2022