Student Outreach Coordinator

• May 2022 - Present

-Assist in content creation and executing marketing campaigns. I implement email marketing campaigns, including content customization and funnel management to drive leads. I assist in blogging, optimizing content for SEO using Divi Builder on WordPress. Reporting patterns of incoming leads to improve funnel processes, list segmentation and optimization efforts. -Advising undergraduate and adult learners in experiences abroad (both studying and interning) I participate in part-time travel to recruit students on college campuses, including general study abroad advising. I host remote advising hours, to help students find the program that fits their academic and financial needs. -Customer service and student advocate I field calls, emails, contact us forms, chatbox and virtual office hours to ensure students' seamless progression through the study abroad process. I listen to student concerns (financial, safety, academic...) and connect to helpful resources.

Graduate Assistant

• Jan 2021 - May 2022

-Redesigning the student blog I completely redesigned the student blog layout to better convey the OSU brand and deliver more relevant content. The blog now allows for a seamless information intake experience. Additionally, I write and manage blog posts. To maximize views, I track and analyze post engagement using excel. -Email marketing I created an email marketing campaign titled Global Perspectives that targeted students by college. This campaign was conducted on Constant Contact to utilize lists and segmentations in order to maximize engagement with students on campus. This campaign highlighted SGSP's intent on incorporating sustainability into the college's curriculum. -Designing promotional materials I have designed and created promotional materials using various media, like flyers, videos and advising materials. These materials are created on Canva, Adobe InDesign, Final Cut Pro, Constant Contact among other editing softwares. -Event support Speaking at conferences, tabling at student tours, and venue decorating and clean-up are just a few examples of my experience in event coordination and support. These events have been conducted in person, as well as online.

English Tutor

• Feb 2021 - Aug 2021

-Work from home and online experience This position is completely self-guiding and online. This tutoring platform has allowed me to gain valuable experience in remote work, schedule management and customer service. -Build and retain my student base In order to recruit new students, I must maintain a personal brand that welcomes students to my profile. Additionally, I maintain a 4.8/5 star rating. -Guide foreign advanced English learners in conversation I create custom lesson plans to cater to my students' needs. Each one of my students comes from a different background and has a different reason for learning English. I always take my students' backgrounds into consideration in order to deliver a productive and fun lesson. -Ensure students feel comfortable, respected and engaged during online lessons I foster an open classroom by being aware and respectful of any cultural differences.

Academic Coordinator and Recuiter

• Jul 2019 - Apr 2020

-Assist in the planning and execution of students' study abroad programs from start to finishI recruited students by conducting classroom presentations, attending study abroad fairs and tabling. In the office, I advised students on the study abroad program that best fit their academic and financial needs and ensured that all pre-departure materials were completed before the program start date, including payments and homestay pairings. While students were abroad, I coordinated with on-site staff and to aid in a seamless study abroad trip. Once students returned, I reviewed student testimonials and managed university transcripts.-Design and develop marketing strategies and outreach campaignsI proofread websites, marketing materials and blogs. Additionally, I kept inventory of marketing materials and ensured all materials were up to date and stayed within budget.-Forge and nurture university relations While recruiting on college campuses, I identified potential partnerships with professors and faculty. These relationships were maintained throughout the year by keeping SOL's partners up to date on academic courses and excursions.-Assist in innovative recruiting techniques and public speakingI created a virtual tour of Heredia, Costa Rica that was compatible with VR headsets. This provided students with an immersive experience of what a study abroad program might look like. I also have extensive experience in public speaking to classrooms of all sizes and campus organizations.-Ensure swift and pleasant customer serviceI have extensive experience in customer service via email and phone. I also gained experience in crisis communication while coordinating with students and on-site directors during the first half of 2020.

Academic Coordinator

• Jul 2019 - Apr 2020

Communications Specialist

• Jan 2018 - Jul 2019

-Managed social media accounts (Twitter, Instagram and Facebook) I planned and created content for various target audiences across platforms. I tracked engagement on platforms. During my time with OSU Sustainability, engagement on Twitter by 208% and Instagram and Facebook by 68%. -Coordinated and planned campaigns to raise awareness of sustainability These campaigns consisted of various media, like videos, flyers, presentations to clubs and classes, campus tours and more. -Engaged in community outreach and community-based social marketing Executed multiple community-based social marketing campaigns that decreased contamination in recycling bins on campus by 10%. -Created and presented powerpoints to students and faculty Presentations included games and other engaging activities that allowed viewers to become active learners. -Wrote press releases Press releases were published on OSU's official news website and Stillwater News Press. -Developed brand-awareness campaigns These efforts included strategic partnering with various stakeholders on OSU's campus. Walking tours, social media takeovers and campus events were just some of the campaigns I was involved in.