Technical Writer

• May 2023 - Present

Graduate Student - Dean's Honour List

• Sep 2022 - Present

Content Creator, Client Services Manager

• Feb 2019 - Jul 2022

• Researched and authored policy documents, training documents, Covid protocol documents, web content, blog posts, newsletters, and marketing materials for this start-up physiotherapy clinic. • Effective written and verbal communications with various suppliers, healthcare providers, insurance providers and Veterans Affairs Canada to provide a seamless experience for our internal and external clients. • Delivered ongoing training and coaching for the customer service team on various topics including policies and procedures, software, and protocols for various insurance providers. Show less

Marketing Specialist and Assistant to the Director of Sales & Marketing

• 2005 - 2009

• Created media content, brochures, seasonal promotions and monthly newsletters as well as templates, proposals and sales contracts.• Arranged media visits and provided information packages and images for news releases, editorials and advertisements. • Event planning for over ten trade shows per year as well as industry conferences; responsible for preparing marketing collateral, arranging travel and accommodations.• Enthusiastically planned and coordinated client events, including travel arrangements, entertainment, meals and accommodations for groups of five to twenty invitees. Show less

Communications Specialist

• May 2003 - Aug 2005

• As a start-up team in this new luxury property, we planned, produced and edited internal policies and procedures along with the supporting documents and tools.• Provided sound knowledge and experience in the development of training and coaching programs for new client facing employees with an emphasis on providing sensational service.• Internal event planning for hotel employees; took the lead in developing and organizing team building events.