Experience

SmartPak

• United States
• Retail
• 100 - 200 Employee

• Customer Care Administrative Assistant and Manager

  • Sep 2012 - Present

  Plymouth, MA Tax Exempt Project Lead - rollout of charging sales tax outside of Massachusetts Guide and supervise development of new Administrative Assistant Provide administrative support to Customer Care Call Agents Assist with special projects for all departments Call customers to resolve issues with online order processing



Plymouth Career Center

• Member | Student

  • 2011 - Present

  36 Cordage Park Circle, Plymouth, Massachusetts • Active participant in workshops to update skills in Sales, Professional Networking, and Microsoft Office



Sullivan & Cogliano

• Microsoft Office Certification Student

  • May 2012 - Aug 2012

  Brockton, MA • Completed intensive, 300 hour training program in all Microsoft Office Applications: Word, Excel, PowerPoint, Access and Outlook. Currently preparing for certification tests.



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Home Decor Customer Service | Sales Associate

  • 2004 - 2011

  Kingston, Pembroke and Abington, Massachusetts • Guided customers in selection of special order window treatments • Creatively merchandised product to maximize sales • Trained and mentored part-time Home Décor associates • Started with company as part-time cashier while working full-time at Rockland Trust



Rockland Trust Company

• Customer Call Center Agent | Administrative Assistant

  • 2003 - 2005

  Plymouth, Massachusetts • Answered account and online banking questions; processed mortgage applications • Provided administrative support to Vice President of Retail Sales



Houghton Mifflin Company

• Administrative Assistant

  • 2002 - 2003

  Boston, Massachusetts • Scheduled travel arrangements and special events for CEO • Assisted Legal Department in organizing intellectual property files



Koster Insurance Agency

• Insurance
• 1 - 100 Employee

• Administrative Assistant

  • 2000 - 2002

  Quincy, Massachusetts • Organized President’s numerous state health insurance broker licenses • Managed busy travel schedules for President, Vice President, and Sales Representatives • Wrote/edited proposals, event programs, brochures, and correspondence • Researched Benchmarking Project, comparing college health programs nationwide • Coordinated newly created Scholarship Program and Scholarship Award Dinner



Harvard Pilgrim Health Care

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Administrative Assistant, Physician Recruitment and Career Development

  • 1996 - 2000

  Brookline, Massachusetts • Streamlined process of screening, interviewing, and credentialing physician candidates • Organized Elective Program in Managed Care for Minority Residents • Administered Annual Outstanding Physician Award Program and Award Dinner