Experience

DSS, Inc.

• United States
• IT System Custom Software Development
• 300 - 400 Employee

• Technical Writer

  • Oct 2021 - Present



TSYS

• United States
• Financial Services
• 700 & Above Employee

• Technical Communicator Consultant

  • 2006 - Jun 2021

  Columbus, Georgia, United States Performed as a team lead for a documentation team. Communicated and engaged with international and domestic cross-functional teams to plan, analyze, and write documents using multiple authoring tools. Experienced in working with multiple document genres. Responsible for writing, revising, and maintaining content for 350+ documents and the presentation and management of content through a corporate intranet site for an audience of 10,000+ team members. Frequently interviewed and… Show more Performed as a team lead for a documentation team. Communicated and engaged with international and domestic cross-functional teams to plan, analyze, and write documents using multiple authoring tools. Experienced in working with multiple document genres. Responsible for writing, revising, and maintaining content for 350+ documents and the presentation and management of content through a corporate intranet site for an audience of 10,000+ team members. Frequently interviewed and collaborated with content owners, subject experts, and other stakeholders. Performed usability testing for procedural documentation of computer-oriented documents. Responsible for tracking software issues and reporting findings. Adhered to corporate branding and style guides to create FrameMaker and Microsoft Word templates for team use, applying custom styles in Word and custom tags in FrameMaker to ensure consistent content appearance. Participated in initiative to create concept documents in EasyDita. Regularly conducted editing for writers, management, and peers. Managed team's standard operating procedure (SOP) and style guide. Responsible for SharePoint intranet site and document libraries. Performed project management responsibilities and regularly reported project status to management, content owners, subject experts, and other stakeholders. Responsible for reporting issues and assisting in problem resolution.

• Technical Communicator Specialist

  • 1998 - 2006

  Columbus, Georgia, United States Acted as a team lead for a documentation team. Responsible for writing, revising, and maintaining multiple types of content, such as corporate policy, reference, and user guides, job aids and FAQs, and internal bulletins. Produced and incorporated flow diagrams and illustrations to enhance the reader experience. Performed usability testing when writing procedural documentation for computer-oriented documents. Responsible for tracking software issues encountered and reporting findings to… Show more Acted as a team lead for a documentation team. Responsible for writing, revising, and maintaining multiple types of content, such as corporate policy, reference, and user guides, job aids and FAQs, and internal bulletins. Produced and incorporated flow diagrams and illustrations to enhance the reader experience. Performed usability testing when writing procedural documentation for computer-oriented documents. Responsible for tracking software issues encountered and reporting findings to development team. Communicated and engaged with cross functional teams to plan, analyze, and write documents. Frequently interviewed and collaborated with content owners, subject experts, and other stakeholders. Performed project management responsibilities and regularly reported project status to management. Designed, developed, and implemented a data-driven intranet site (HTML, CFML, .CSS, and SQL) as an initiative to move documents from paper-based publishing to online publication. As part of this effort, I also created and deployed an online project tracking solution for the documentation team, which automated their project management process to track assignments. Trained a junior writer on how to apply content changes to the website pages to assist in site maintenance. When asked, I accepted responsibility for all of the department intranet site needs. Managed team's standard operating procedure (SOP) and style guide.

• Technical Communicator Senior

  • 1997 - 1998

  Columbus, Georgia, United States Created, revised, and maintained multiple types of content, such as corporate policy, reference, and user guides, job aids and FAQs, and internal bulletins. Produced and incorporated flow diagrams and illustrations to enhance the reader experience. Edited content for peers to ensure adherence to grammar, spelling, punctuation, and style standards. Performed usability testing when writing procedural documentation for computer-oriented documents. Responsible for tracking software… Show more Created, revised, and maintained multiple types of content, such as corporate policy, reference, and user guides, job aids and FAQs, and internal bulletins. Produced and incorporated flow diagrams and illustrations to enhance the reader experience. Edited content for peers to ensure adherence to grammar, spelling, punctuation, and style standards. Performed usability testing when writing procedural documentation for computer-oriented documents. Responsible for tracking software issues and reporting findings to development team. Communicated and engaged with cross functional teams to plan, analyze, and write documents. Performed project management responsibilities and regularly reported project status to management, content owners, subject experts, and other stakeholders. Assisted in initiative to convert files from MS Word and BookManager (Generalized Markup Language) formats to Adobe FrameMaker.

• Technical Communicator II

  • 1996 - 1997

  Created and maintained content for six process and procedural documents used primarily by the Information Systems Division. Edited content for peers to ensure adherence to grammar, spelling, punctuation, and style standards. Participated in meetings to interview subject experts and stakeholders. Responsible for taking notes and providing meeting minutes to participants. Coordinated subject matter expert reviews for new and updated project drafts. Generated status… Show more Created and maintained content for six process and procedural documents used primarily by the Information Systems Division. Edited content for peers to ensure adherence to grammar, spelling, punctuation, and style standards. Participated in meetings to interview subject experts and stakeholders. Responsible for taking notes and providing meeting minutes to participants. Coordinated subject matter expert reviews for new and updated project drafts. Generated status reports for management and provided feedback to content owners, subject experts, and stakeholders.

• Technical Communicator I

  • 1995 - 1996

  Columbus, Georgia, United States Updated existing corporate process and reference materials. Used IBM BookManager to apply Generalized Markup Language (GML) tagging to format content. Edited content for peers to ensure adherence to grammar, spelling, punctuation, and style standards. Participated in meetings to interview subject experts and stakeholders. Responsible for taking notes and providing meeting minutes to participants.

• Process Control Specialist I

  • 1994 - 1995

  Columbus, Georgia, United States Analyzed system source code in test environments and communicated discovered issues to programming teams. Responsible for moving source code for developers from test to verification and production regions using established processes and procedures.

• Department Secretary

  • 1991 - 1994

  Columbus, Georgia, United States Administrative assistant for the Bankcard Programming division. Provided support to the Vice President of Research and Development, as well as to more than 100+ IT team members.