Experience

Gypsum Management and Supply

• United States
• Wholesale Building Materials
• 100 - 200 Employee

• Cyber Security Engineer

  • Oct 2022 - Present



U.S. Department of Health and Human Services (HHS)

• United States
• Government Administration
• 700 & Above Employee

• Security Operations Center (SOC) Analyst

  • Apr 2022 - Oct 2022

  Efficiently utilized sophisticated software to document all activities during an incident and provide support with status updates during the life cycle of the incident. Tracked threats by reviewing several network and host-based security appliance logs (Firewalls, NIDS, HIDS, Sys Logs, etc.) to determine the correct remediation actions and escalation paths for each incident. Identified potential and successful vulnerabilities through analyzing relevant event detail and summary information; comply with Data Protection Act. Prevented unauthorized alteration of data by investigating new and emerging threats with the potential to impact the monitored environment. Observed and analyzed the traffic of known and unknown malicious actors using FireEye and SIEM Tools: RSA NetWitness, Splunk, and StealthWatch to determine countermeasures against such threats that exist in the Human Health and Service (HHS) domain. Coordinated with the U.S Department of Health Services (DHS) Cyber-Security teams to ensure the Service-Level-Agreement (SLA) is met and effectively investigate and analyze malicious host and network traffic. Developed Standard Operating Procedures (SOP) including identifying potential security-related events and contingency plans that improved the effectiveness of identifying and mitigating potential cyber-related incidents. Researched open-source intelligence sites to add context to incidents and to collect information on various threats against the HHS domain Show less



Publicis Re:Sources

• France
• Advertising Services
• 700 & Above Employee

• Technology Operations Analyst

  • Apr 2020 - Apr 2022

  Enhance project management skills by supporting 800+ permission control, network access, and software install requisitions for end-usersUtilize ServiceNow to identify and resolve technical incidents and escalate requests to appropriate stakeholdersEstablish, maintain, and increase client satisfaction through professional, courteous, and caring service.Assist in the support and troubleshoot of network issues related to desktop/laptops. Also, assist in networking tasks such as port patching and network cable runningDeveloped and implemented a novel operational process to maintain & examine network devices, computers, and essential IoT peripherals Perform computer repairs on customer-replaceable parts, including SSD, RAM, keyboard, internal battery, CMOS battery, and trackpad replacementConfigure hardware including drives, network interfaces, memory, processors, and peripherals Show less

• Junior IT Associate

  • Jul 2019 - Apr 2020



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Consultation Agent

  • Mar 2019 - Jul 2019

  Served as the liaison between clients and repair specialists ensuring service requests and incidents are tracked appropriately Used deep understanding of hardware and software to diagnose client technical difficulties Collaborated closely with senior management to implement new go-to-market strategies Document and file paperwork according to policy, and log all interactions with the client Communicate repair status, pricing, warranty, and work authorizations with clients Process cash, credit, and check payments for the sale of parts and services Out of the box setup, installation, and licensing of MS office, antivirus, browsers, and other software Test, repair, restore, and refurbish returned merchandise back to factory condition Show less