Product Owner/ Senior Business Analyst

• Apr 2019 - Present

Senior Business Systems Analyst

• 2018 - 2019

• Developed workflow diagrams for proposed application enhancements. Worked with UX Designers to create workflow mock-ups that met the business requirements. • Documented requirements for Identity and Access Management (IAM) enhancements. • Collaborated with Business System Application Owners and internal business partners in order to provide requirements to third party development partners. • Collaborated with various Subject Matter Experts and documented as-is business processes and created new to-be processes to improve internal business efficiencies. • Utilized Power Query and Excel to perform database analysis which helped to identify areas for improving (IAM), customer communications and personalization. Show less

Product Planning/ Program Management

• 2004 - 2018

• Lead large cross-functional teams in determining the best methodologies for deploying major software upgrades that would have minimal negative customer impact. • Identified support and install tooling needs for new software applications and major releases, and translated them into user stories/requirements. Ensured tools were built, tested and utilized to achieve desired efficiencies. • Collaborated with Product Marketing to identify and document necessary go-to-market deliverables and timeline, thus helping wider organization better understand overall deployment strategy for new saleable products. • Determined install and support costs for new products and new saleable features, which aligned with the technical capabilities and product vision. Product Marketing utilized this information in their business case and to establish product pricing. • Gathered feedback from stakeholders on desired product enhancements for in-market products that improved the customer’s install and support experience. Translated feedback into user stories/requirements and partnered with Product Owners on prioritization. • Designed scalable support and install models for a broad range of integrated software solutions, and ensured training, documentation, and deployment approach aligned. • Mapped out detailed business processes and high-level product enablement steps from contract through customer adoption. Gained organizational buy-in on approach and insured proper execution. • Created and distributed internal communications to operational teams to guarantee associates had all necessary information required to adequately fulfill customer, vendor, and manufacturer obligations for new software, network, and hardware solutions. Show less

Lead Quality Assurance Engineer and Business Analyst

• 1997 - 2004

• Evaluated new technical solutions and provided recommendations on quality engineering approach and end-user workflow expertise which reduced engineering costs and improved the customer experience. • Wrote Functional Specifications and insured requirements traceability and metrics were tracked during testing. • Developed standardized test case templates adopted by team of 7 Quality Assurance Engineers for manual test execution. • Created and executed manual test plans and provided quality reports to senior management. • Performed defect entry and defect management to insure appropriate solutions were implemented. Show less