Managing Director

• Feb 2019 - Present

Systems Engineer

• Feb 2016 - Jan 2019

• Providing 2nd and 3rd level support on Windows Servers, Citrix, Remote desktop and Mobile platform • Projects management (O365 migration and deployment, Server refresh and infrastructure upgrade) • On call after hours for urgent incidence response • Discuss client requirement and translate to technical requirement accordingly • Exposure to technologies such as Backup Exec, Veeam, Shadow Protect, AWS, CPM Backup, Sonicwall, VMware ESXi (provisioning and configuration), VoIP (IPFX, 3CX).

Service Desk Analyst

• Nov 2014 - Oct 2015

• Supporting Qantas Airline IT infrastructure • Providing level 1st and 2nd level IT support and queries in an ITIL environment. • Software deployment and troubleshooting deployment issues. • Logging and documenting incidents that come through email or phone, and assigning the job to the correct resolver group if need be. • Basic administration for VMware, RSA Secure token administration, Citrix, Microsoft Active Directory and Exchange. • Supporting Qantas Airline IT infrastructure • Providing level 1st and 2nd level IT support and queries in an ITIL environment. • Software deployment and troubleshooting deployment issues. • Logging and documenting incidents that come through email or phone, and assigning the job to the correct resolver group if need be. • Basic administration for VMware, RSA Secure token administration, Citrix, Microsoft Active Directory and Exchange.

Service Delivery Representative (Faults)

• Feb 2013 - Sep 2014

• Assist field technicians with remote troubleshooting • Log all Service desk calls or email requests into Problem Tracking System • Configuring and troubleshooting basic router/switches operation and verification on WAN connection. • Handle internal escalations and resolve complaints to telecommunication ombudsman. • Assist field technicians with remote troubleshooting • Log all Service desk calls or email requests into Problem Tracking System • Configuring and troubleshooting basic router/switches operation and verification on WAN connection. • Handle internal escalations and resolve complaints to telecommunication ombudsman.

Lecturer

• Feb 2012 - Feb 2013

• Teaching Courses related to Hardware, Networking, and Operating system at NZQA level 6 • Designing course contents • Course contents included Installation and configuration of Windows Server, troubleshooting hardware and networking issues. • Teaching Courses related to Hardware, Networking, and Operating system at NZQA level 6 • Designing course contents • Course contents included Installation and configuration of Windows Server, troubleshooting hardware and networking issues.

Management Trainee

• Jun 2010 - Jun 2011

• Liaised with colleagues at the district level to ensure accurate and timely submission of data • Assisted with the monitoring and evaluation for adult literacy programme • Co-ordinated and managed the collection, analysis, and interpretation of field data and preparation of reports • Provided technical support to the Monitoring and Evaluation department and ensured that they had an efficient IT system • Liaised with colleagues at the district level to ensure accurate and timely submission of data • Assisted with the monitoring and evaluation for adult literacy programme • Co-ordinated and managed the collection, analysis, and interpretation of field data and preparation of reports • Provided technical support to the Monitoring and Evaluation department and ensured that they had an efficient IT system

Junior Network Admin (Part Time)

• Mar 2008 - Sep 2009

• Procurement of Desktop computers and Networking devices • Design and setup of network connections at two different sites, with 15 clients at each site • Troubleshooting of PC issues, resolved Hardware Issues, Network issues and cabling • Installation, upgrade, configure of Windows and Software on Servers and Clients side (XP) • Procurement of Desktop computers and Networking devices • Design and setup of network connections at two different sites, with 15 clients at each site • Troubleshooting of PC issues, resolved Hardware Issues, Network issues and cabling • Installation, upgrade, configure of Windows and Software on Servers and Clients side (XP)