Experience

Pacific Forum Line

• New Zealand
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Commercial Manager

  • Sep 2020 - Present

  • Day to day management of the Sales and Customer Service teams • Responsible for the commercial performance and strategy for all trades to and from the Pacific Islands • Development of a digital strategy for online channels • Process improvement and customer service tool development • Development of my team members and giving them the opportunity to grow • Representing PFL at industry functions • Day to day management of the Sales and Customer Service teams • Responsible for the commercial performance and strategy for all trades to and from the Pacific Islands • Development of a digital strategy for online channels • Process improvement and customer service tool development • Development of my team members and giving them the opportunity to grow • Representing PFL at industry functions



Air New Zealand

• New Zealand
• Airlines and Aviation
• 700 & Above Employee

• Manager Route Performance -Americas and Europe

  • Jun 2017 - Apr 2020

  • Responsible for the commercial performance of Air New Zealand long haul flights to the Americas and Europe through managing a team of market and pricing analysts • Development of market strategies and responses to competitor activity and communication of these to the business • Member of the Special Assistance team that responds to emergencies • Achieved revenue levels within 1% of target despite very difficult trading conditions over the last two years • Initiated and implemented a new communications methodology that improved regional alignment with company strategies



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• CVM Commercial Manager - Business

  • Nov 2016 - Jun 2017

  • Responsible for segment strategy and delivery of campaigns to maximise revenue and reduce churn in the business segment • Improved working processes between Customer Value Management and Sales • Automated the reporting processes and reduced production time from six hours to less than a minute • Responsible for segment strategy and delivery of campaigns to maximise revenue and reduce churn in the business segment • Improved working processes between Customer Value Management and Sales • Automated the reporting processes and reduced production time from six hours to less than a minute



Emirates

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Manager Business Solutions - Availability and Inventory

  • Aug 2015 - Oct 2016

  • Responsible for all Availability and Inventory projects within the Passenger Service System (PSS) continuous improvement programme • Business case evaluation and relationship management with external suppliers and GDS partners • Managed a team of 12 Business Analysts, Project Managers and Business Solutions Managers • Delivered new pricing system into Emirates that allowed increased processing capacity and reduced costs by 25% • Responsible for all Availability and Inventory projects within the Passenger Service System (PSS) continuous improvement programme • Business case evaluation and relationship management with external suppliers and GDS partners • Managed a team of 12 Business Analysts, Project Managers and Business Solutions Managers • Delivered new pricing system into Emirates that allowed increased processing capacity and reduced costs by 25%



Virgin Trains Ticketing

• Travel Arrangements
• 300 - 400 Employee

• Head of Revenue and Analysis - North West

  • Aug 2014 - Aug 2015

  • Responsible for the commercial performance and analysis for my geographical area• Accountable for all business analysis and yield strategy implementation for the North West UK• Initiated new processes that ensured Net Promoter Scores were measured as part of Revenue Management performance indicators and outcomes/actions aligned with Marketing and Sales • Managed the procurement process of Virgin Trains new Yield Management system

• Acting Director - Revenue Management

  • Jan 2014 - Aug 2014

  • Responsible for Virgin Trains delivery of Distribution, Pricing, and Yield strategy• Managed a team of 25 analysts, project managers and digital specialists• Instrumental in developing and implementing the new structure within the department• Initiated and oversaw the development and implementation of the first ever Joint Commercial Strategy for 2014/15 (including Sales, Marketing and Operations)

• Revenue Manager

  • Feb 2013 - Jan 2014

  • Delivery of revenue on all West Coast routes versus target through aligned strategies and appropriate sales and marketing activity• Responsible for a team of 9 to manage Pricing, Inventory and Groups Sales • Exceeded revenue targets of over £950m per annum by 4%• Initiated and implemented a review of all Virgin Trains fares to optimise the Pricing structure



Avis Budget Group

• United States
• Travel Arrangements
• 700 & Above Employee

• Commercial Manager - UK Airports

  • Jul 2011 - Oct 2012

  • Appointed to coordinate airport operations, Marketing, Pricing and Revenue Management activities to achieve demanding revenue targets in a declining market • Forged stronger relationships with international partners and increased frequency of promotional activities which grew revenue by 8% in first year • Developed, communicated and implemented a new airport strategy which defined key markets and focussed commercial activities leading to reduced RFP production time • Appointed to coordinate airport operations, Marketing, Pricing and Revenue Management activities to achieve demanding revenue targets in a declining market • Forged stronger relationships with international partners and increased frequency of promotional activities which grew revenue by 8% in first year • Developed, communicated and implemented a new airport strategy which defined key markets and focussed commercial activities leading to reduced RFP production time



British Airways

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Market Development Manager - Asia/Pacific/Africa

  • Jan 2010 - Jul 2011

  • Managed a team of 12 Market Development Managers and Executives based in the UK, Asia, Pacific and Africa and responsible for revenue targets over £450m delivered through sales teams• Developed and delivered market strategies for Asia, Pacific and Africa regions to monitor economic and business performance and maximise revenue• Exceeded revenue targets of over £450m delivered through sales teams by 8%• Significantly improved the working relationship with Qantas through a mix of face to face meetings and regular information sharing

• Commercial Manager Nigeria

  • Feb 2008 - Jan 2010

  • Delivered revenues of over £100m per annum through managing a team of 21 Sales Managers• Developed and maintained relationships with Civil Aviation Authorities, key travel agents, corporate customers, British Government, local media and Nigerian Government Ministers• Exceeded annual revenue target by 13% for Financial Year 08/09 and owned one of the top five most profitable routes on the network• Reduced debt owed to British Airways from travel agents by 30% in the first six months through constant monitoring, agreement of payment plans and removal of access to inventory

• Market Planner

  • May 2006 - Mar 2008

  • Responsible for the implementation of Public and Corporate Pricing policies in Eastern and Central Europe to ensure minimum yield levels were met.• Delivered cluster revenue £124m (+19.9% versus target) for Financial Year 06/07• British Airways Revenue Management Shorthaul Person of the Year 2007.• Developed and delivered a new method of pricing for the smaller markets Central and Eastern Europe that grew revenue by 25% in the first six months.

• Network Planning Analyst, Revenue Management

  • Sep 2003 - May 2006

  • Evaluation of monthly results and production of Revenue Projection Group forecast in two working days.• Sole point of contact for WNS, India with regards to reporting, process improvement and troubleshooting.• Production of board report, commentary, analysis and presentations for senior management

• Business Loyalty Analyst, Marketing

  • Jul 2001 - Sep 2003

  • Responsible for the development and targeting of Marketing activity to the Executive Club and On Business database• Liaison with other departments/regions to ensure activity is appropriate.• Coordinating with marketing agencies to ensure timely delivery of data and presentation of results of previous activities.



Air New Zealand

• Auckland, New Zealand

• Performance Analyst, Revenue Management

  • 1999 - 2001

  • Close liaison with senior management, regional sales managers and regional marketing managers to communicate and present revenue management decisions. • Close liaison with senior management, regional sales managers and regional marketing managers to communicate and present revenue management decisions.