Experience

True Group, Inc.

• United States
• Information Technology & Services
• 100 - 200 Employee

• Director of Training and Performance

  • Jun 2021 - Present

  True Group, Inc. is an entrepreneurial consulting company providing transformative solutions, including delivery and deployment in consumer engagement, organizational change management, and digital transformation for small, mid, and large-scale enterprises. As a Director of Training and Performance: I translate strategy into actionable execution. I develop strategic learning and development programs and plans in conjunction with business strategy. I spearhead the lifecycle of small to… Show more True Group, Inc. is an entrepreneurial consulting company providing transformative solutions, including delivery and deployment in consumer engagement, organizational change management, and digital transformation for small, mid, and large-scale enterprises. As a Director of Training and Performance: I translate strategy into actionable execution. I develop strategic learning and development programs and plans in conjunction with business strategy. I spearhead the lifecycle of small to large-scale compliance, leadership, and technology learning initiatives with challenging logistics. I partner with business leaders and use qualitative and quantitative inquiry to assess employees' knowledge and skills required to address organizational goals, benchmarks, and challenges. I oversee the development of objectives, timelines, and the design of appropriate learning solutions. Within, I advise on learner preferences and matching appropriate technology and modality to specific learning opportunities or challenges. I drive the execution of learning and development initiatives that address learning not as a discrete event but as a process that engages learners in various ways over time through formal and informal channels. Internal to my team and our learning audience, we foster a culture of change, connectivity, and collaboration. I demonstrate the value and impact of training and surrounding support mechanisms by using metrics that measure the effectiveness and efficiency of learning and inform continuous improvement initiatives. I manage and support the professional development of a diverse group of practitioners while we execute and ensure the achievement of strategic learning priorities. I lead process improvement efforts that enhance organizational effectiveness and capabilities. I partner with the business to align activities to the organization's goals and demonstrate a return on mission and investment, especially during challenging times. Show less True Group, Inc. is an entrepreneurial consulting company providing transformative solutions, including delivery and deployment in consumer engagement, organizational change management, and digital transformation for small, mid, and large-scale enterprises. As a Director of Training and Performance: I translate strategy into actionable execution. I develop strategic learning and development programs and plans in conjunction with business strategy. I spearhead the lifecycle of small to… Show more True Group, Inc. is an entrepreneurial consulting company providing transformative solutions, including delivery and deployment in consumer engagement, organizational change management, and digital transformation for small, mid, and large-scale enterprises. As a Director of Training and Performance: I translate strategy into actionable execution. I develop strategic learning and development programs and plans in conjunction with business strategy. I spearhead the lifecycle of small to large-scale compliance, leadership, and technology learning initiatives with challenging logistics. I partner with business leaders and use qualitative and quantitative inquiry to assess employees' knowledge and skills required to address organizational goals, benchmarks, and challenges. I oversee the development of objectives, timelines, and the design of appropriate learning solutions. Within, I advise on learner preferences and matching appropriate technology and modality to specific learning opportunities or challenges. I drive the execution of learning and development initiatives that address learning not as a discrete event but as a process that engages learners in various ways over time through formal and informal channels. Internal to my team and our learning audience, we foster a culture of change, connectivity, and collaboration. I demonstrate the value and impact of training and surrounding support mechanisms by using metrics that measure the effectiveness and efficiency of learning and inform continuous improvement initiatives. I manage and support the professional development of a diverse group of practitioners while we execute and ensure the achievement of strategic learning priorities. I lead process improvement efforts that enhance organizational effectiveness and capabilities. I partner with the business to align activities to the organization's goals and demonstrate a return on mission and investment, especially during challenging times. Show less



HUB International

• United States
• Insurance
• 700 & Above Employee

• Senior Manager, Learning and Development

  • Aug 2020 - Jun 2021

  Hub International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products, and services. As a Senior Manager in Learning and Development: I engaged in the lifecycle management of operations and technology learning initiatives. I coached and managed the day-to-day work of a team of learning and development practitioners by overseeing all instructional design and… Show more Hub International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products, and services. As a Senior Manager in Learning and Development: I engaged in the lifecycle management of operations and technology learning initiatives. I coached and managed the day-to-day work of a team of learning and development practitioners by overseeing all instructional design and development activities. I collaborated with operations, IT, and regional business leaders in delivering blended and innovative learning strategies for tough logistical challenges across the organization. I led program logistics with duties that included managing mid-large scale program design, development, and delivery activities. I tracked and reported on project and program milestones. I partnered with leadership to define program goals, timelines, resources, and implementation approaches. I determined if external support resources would be required to complete the project planning and identified and managed appropriate resources. I communicated issues and trends regarding program delivery and recommended or facilitated programs to resolve problems effectively. I collaborated to support learning schedules. I determined evaluation approaches for large-scale programs and ensured the effective design and implementation of required performance assessment instruments. I identified training or process improvement opportunities and provided recommendations. Show less Hub International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products, and services. As a Senior Manager in Learning and Development: I engaged in the lifecycle management of operations and technology learning initiatives. I coached and managed the day-to-day work of a team of learning and development practitioners by overseeing all instructional design and… Show more Hub International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products, and services. As a Senior Manager in Learning and Development: I engaged in the lifecycle management of operations and technology learning initiatives. I coached and managed the day-to-day work of a team of learning and development practitioners by overseeing all instructional design and development activities. I collaborated with operations, IT, and regional business leaders in delivering blended and innovative learning strategies for tough logistical challenges across the organization. I led program logistics with duties that included managing mid-large scale program design, development, and delivery activities. I tracked and reported on project and program milestones. I partnered with leadership to define program goals, timelines, resources, and implementation approaches. I determined if external support resources would be required to complete the project planning and identified and managed appropriate resources. I communicated issues and trends regarding program delivery and recommended or facilitated programs to resolve problems effectively. I collaborated to support learning schedules. I determined evaluation approaches for large-scale programs and ensured the effective design and implementation of required performance assessment instruments. I identified training or process improvement opportunities and provided recommendations. Show less



Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas

• Lead Learning and Development Specialist

  • Apr 2019 - Aug 2020

  Blue Cross and Blue Shield Plans in Illinois, Montana, New Mexico, Oklahoma, Texas, and several subsidiaries are part of the largest customer-owned health benefits company in the United States and fourth-largest overall. As a Lead Learning & Development Specialist: I applied advanced knowledge of current Instructional Design models and practices to create effective instructional solutions. I reviewed the effectiveness of learning solutions and recommended approaches to elevate… Show more Blue Cross and Blue Shield Plans in Illinois, Montana, New Mexico, Oklahoma, Texas, and several subsidiaries are part of the largest customer-owned health benefits company in the United States and fourth-largest overall. As a Lead Learning & Development Specialist: I applied advanced knowledge of current Instructional Design models and practices to create effective instructional solutions. I reviewed the effectiveness of learning solutions and recommended approaches to elevate business impacts. I researched, guided, and utilized innovative technology to meet instructional design requirements for various modalities. I project managed and consulted on technical and soft-skills learning solutions. I consulted with learning partners more narrowly to assess learning impacts, proposed design strategies, and coordinated resource support. I created project plans that worked within learning and development standards to meet deadlines. I updated standards to show best practices and relevancy in the industry. I acted with a sense of urgency on high-priority work requests by being proactive and setting expectations with customers and subject matter experts. I applied advanced knowledge of root cause analysis and needs assessments with the business. I developed in various authoring tools for different modalities, and I created assessment and evaluation strategies. I mentored, coached, and developed team members. I worked with leadership on resource alignment and prioritization.

• Learning and Development Consultant II

  • Dec 2017 - Apr 2019

  As a Learning and Development Consultant: I designed and developed learning solutions for key operational areas within the Service Delivery Organization (SDO), which impacted almost 9,000 employees, including instructor-led, web-based, and virtual instructor-led solutions. Within this, I served as a project lead on training programs focused on technical processes and resolutions, in addition to feedback and coaching strategies. I conducted performance analyses to establish program and… Show more As a Learning and Development Consultant: I designed and developed learning solutions for key operational areas within the Service Delivery Organization (SDO), which impacted almost 9,000 employees, including instructor-led, web-based, and virtual instructor-led solutions. Within this, I served as a project lead on training programs focused on technical processes and resolutions, in addition to feedback and coaching strategies. I conducted performance analyses to establish program and learning objectives. The team and I developed facilitator guides, presentations, interactive gamified classroom materials, and evaluation tools. We collaborated with Subject Matter Experts to build course content, and I consulted with and advised business leaders on learning metrics and impact.



Glanbia Performance Nutrition (GPN)

• United States
• Food and Beverage Services
• 700 & Above Employee

• Training Development Specialist

  • Aug 2016 - Dec 2017

  Glanbia Performance Nutrition ('GPN') is one of the world's leading sports nutrition providers and a key division of publicly-traded Glanbia plc, a global nutrition company. As a Training Development Specialist: I developed, implemented, and evaluated training programs for on-the-job training, professional development, and regulatory compliance. I conducted needs assessments and implemented findings on enhancing efficiency, reducing costs, and demonstrating a return on investment for… Show more Glanbia Performance Nutrition ('GPN') is one of the world's leading sports nutrition providers and a key division of publicly-traded Glanbia plc, a global nutrition company. As a Training Development Specialist: I developed, implemented, and evaluated training programs for on-the-job training, professional development, and regulatory compliance. I conducted needs assessments and implemented findings on enhancing efficiency, reducing costs, and demonstrating a return on investment for learning and development programs; for example, I implemented a monthly regulatory compliance strategy to reduce costs by approximately $77k a year. I was a leader in standardizing the onboarding programs and enhancing the employee learning experience. I developed instructor-led, e-learning, and blended on-the-job training across multiple manufacturing departments. I collaborated across departments and divisions on leadership and professional development programs. I consulted with leadership to ensure approximately 750 employees obtained proficiency in training programs to meet OSHA, NSF, and other regulatory agency guidelines. I partnered with stakeholders on continuous improvement efforts to measure the training effectiveness objectively and innovate the learning solutions. Under my direction, the support team maintained the learning materials and employee records. I also reviewed and managed the development of standard operating procedures, reference materials, and training materials. Show less Glanbia Performance Nutrition ('GPN') is one of the world's leading sports nutrition providers and a key division of publicly-traded Glanbia plc, a global nutrition company. As a Training Development Specialist: I developed, implemented, and evaluated training programs for on-the-job training, professional development, and regulatory compliance. I conducted needs assessments and implemented findings on enhancing efficiency, reducing costs, and demonstrating a return on investment for… Show more Glanbia Performance Nutrition ('GPN') is one of the world's leading sports nutrition providers and a key division of publicly-traded Glanbia plc, a global nutrition company. As a Training Development Specialist: I developed, implemented, and evaluated training programs for on-the-job training, professional development, and regulatory compliance. I conducted needs assessments and implemented findings on enhancing efficiency, reducing costs, and demonstrating a return on investment for learning and development programs; for example, I implemented a monthly regulatory compliance strategy to reduce costs by approximately $77k a year. I was a leader in standardizing the onboarding programs and enhancing the employee learning experience. I developed instructor-led, e-learning, and blended on-the-job training across multiple manufacturing departments. I collaborated across departments and divisions on leadership and professional development programs. I consulted with leadership to ensure approximately 750 employees obtained proficiency in training programs to meet OSHA, NSF, and other regulatory agency guidelines. I partnered with stakeholders on continuous improvement efforts to measure the training effectiveness objectively and innovate the learning solutions. Under my direction, the support team maintained the learning materials and employee records. I also reviewed and managed the development of standard operating procedures, reference materials, and training materials. Show less



ATDChi - Association for Talent Development, Chicagoland Chapter

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Director of University Relations

  • Dec 2015 - Dec 2017

  ATDChi is the oldest and one of the largest chapters of the Association for Talent Development. As the Director of University Relations: I developed partnerships with academic institutions to support ATDChi, which includes an emphasis on student membership, upcoming programming events, and evaluating applications for the annual scholarship. Additionally, I was a liaison during on-site visits to support learner professional development and, more narrowly ATDChi. I represented… Show more ATDChi is the oldest and one of the largest chapters of the Association for Talent Development. As the Director of University Relations: I developed partnerships with academic institutions to support ATDChi, which includes an emphasis on student membership, upcoming programming events, and evaluating applications for the annual scholarship. Additionally, I was a liaison during on-site visits to support learner professional development and, more narrowly ATDChi. I represented ATDChi during class presentations, career talks, and career fairs. I served as a liaison between student members and professionals at ATDChi events. I oversaw the Student Ambassador program, which develops new talent and enhances organizational presence and partnership at institutions. I mentored and advised talent and development professionals. Show less ATDChi is the oldest and one of the largest chapters of the Association for Talent Development. As the Director of University Relations: I developed partnerships with academic institutions to support ATDChi, which includes an emphasis on student membership, upcoming programming events, and evaluating applications for the annual scholarship. Additionally, I was a liaison during on-site visits to support learner professional development and, more narrowly ATDChi. I represented… Show more ATDChi is the oldest and one of the largest chapters of the Association for Talent Development. As the Director of University Relations: I developed partnerships with academic institutions to support ATDChi, which includes an emphasis on student membership, upcoming programming events, and evaluating applications for the annual scholarship. Additionally, I was a liaison during on-site visits to support learner professional development and, more narrowly ATDChi. I represented ATDChi during class presentations, career talks, and career fairs. I served as a liaison between student members and professionals at ATDChi events. I oversaw the Student Ambassador program, which develops new talent and enhances organizational presence and partnership at institutions. I mentored and advised talent and development professionals. Show less



Waubonsee Community College

• United States
• Higher Education
• 500 - 600 Employee

• Contractor: Adjunct Faculty

  • Aug 2015 - May 2016

  Since 1966, Waubonsee Community College has grown to serve 14,375 credit students and 2,413 noncredit students at four locations. At Waubonsee Community College: I created and instructed courses in Sociology. The face-to-face and online sessions I developed and taught were the Introductions to Sociology and Sociology of Family. I motivated learners to critically analyze current cases and events, electronic discussions, and exercises aligning with professional experiences. Since 1966, Waubonsee Community College has grown to serve 14,375 credit students and 2,413 noncredit students at four locations. At Waubonsee Community College: I created and instructed courses in Sociology. The face-to-face and online sessions I developed and taught were the Introductions to Sociology and Sociology of Family. I motivated learners to critically analyze current cases and events, electronic discussions, and exercises aligning with professional experiences.



Triton College

• United States
• Higher Education
• 700 & Above Employee

• Contractor: Adjunct Faculty

  • Aug 2013 - May 2016

  Triton College began serving students in 1964. They serve an ethnically diverse community of approximately 12,000 students each semester. As a Triton College team member: I served the Sociology Department as a curriculum development specialist and course developer. As an Adjunct Faculty member: I created and facilitated the technology-enhanced courses Introduction to Sociology, Human Sexuality, Sociology of Death and Dying, Racial & Cultural Minorities, and Learning… Show more Triton College began serving students in 1964. They serve an ethnically diverse community of approximately 12,000 students each semester. As a Triton College team member: I served the Sociology Department as a curriculum development specialist and course developer. As an Adjunct Faculty member: I created and facilitated the technology-enhanced courses Introduction to Sociology, Human Sexuality, Sociology of Death and Dying, Racial & Cultural Minorities, and Learning Framework for College Success. Show less Triton College began serving students in 1964. They serve an ethnically diverse community of approximately 12,000 students each semester. As a Triton College team member: I served the Sociology Department as a curriculum development specialist and course developer. As an Adjunct Faculty member: I created and facilitated the technology-enhanced courses Introduction to Sociology, Human Sexuality, Sociology of Death and Dying, Racial & Cultural Minorities, and Learning… Show more Triton College began serving students in 1964. They serve an ethnically diverse community of approximately 12,000 students each semester. As a Triton College team member: I served the Sociology Department as a curriculum development specialist and course developer. As an Adjunct Faculty member: I created and facilitated the technology-enhanced courses Introduction to Sociology, Human Sexuality, Sociology of Death and Dying, Racial & Cultural Minorities, and Learning Framework for College Success. Show less



DeVry University

• United States
• Higher Education
• 700 & Above Employee

• Contractor: Visiting Sociology Professor

  • Aug 2012 - Jul 2015

  DeVry University has over 55 locations. I served at the Chicago and Addison Campuses. As a Visiting Professor: I instructed the blended (face-to-face and online) courses Culture and Society, Cultural Diversity in Professions, and Career Development. DeVry University has over 55 locations. I served at the Chicago and Addison Campuses. As a Visiting Professor: I instructed the blended (face-to-face and online) courses Culture and Society, Cultural Diversity in Professions, and Career Development.



Northern Illinois University

• United States
• Higher Education
• 700 & Above Employee

• Intern Instructor & Graduate Assistant

  • Jan 2012 - May 2015

  The Department of Counseling, Adult and Higher Education at Northern Illinois University provides preparation and continuing education for professionals in counseling, adult education, and higher education. While working full-time toward my doctorate, I was an Intern Instructor for the technology-enhanced course, Introduction to Adult and Higher Education. As a Graduate Teaching Assistant: I co-instructed the online capstone course, Issues in Adult and Higher Education… Show more The Department of Counseling, Adult and Higher Education at Northern Illinois University provides preparation and continuing education for professionals in counseling, adult education, and higher education. While working full-time toward my doctorate, I was an Intern Instructor for the technology-enhanced course, Introduction to Adult and Higher Education. As a Graduate Teaching Assistant: I co-instructed the online capstone course, Issues in Adult and Higher Education. Additionally, in this role, I developed the e-learning content and assessments; each semester, I conducted continuous improvement evaluations to enhance the course. As a Graduate Research Assistant: I assisted in the planning, developing, and implementing the 2012 Leadership and Mentoring Institute, co-sponsored by the American Association for Blacks in Higher Education. I was the program planner for the department's Celebration of Academic Achievement. I provided leadership as the co-advisor for the Society of Higher Education Administrators. I coordinated and monitored the progress of the department's Graduate Assistants. I maintained records of their duties, responsibilities, and hours. I assessed Graduate Assistant needs and developed and instructed the Graduate Assistant Orientation. I copyedited the Journal of the Professoriate and was a writing member for the Counseling Adult and Higher Education 2012-2013: Graduate Assistant Handbook. Show less The Department of Counseling, Adult and Higher Education at Northern Illinois University provides preparation and continuing education for professionals in counseling, adult education, and higher education. While working full-time toward my doctorate, I was an Intern Instructor for the technology-enhanced course, Introduction to Adult and Higher Education. As a Graduate Teaching Assistant: I co-instructed the online capstone course, Issues in Adult and Higher Education… Show more The Department of Counseling, Adult and Higher Education at Northern Illinois University provides preparation and continuing education for professionals in counseling, adult education, and higher education. While working full-time toward my doctorate, I was an Intern Instructor for the technology-enhanced course, Introduction to Adult and Higher Education. As a Graduate Teaching Assistant: I co-instructed the online capstone course, Issues in Adult and Higher Education. Additionally, in this role, I developed the e-learning content and assessments; each semester, I conducted continuous improvement evaluations to enhance the course. As a Graduate Research Assistant: I assisted in the planning, developing, and implementing the 2012 Leadership and Mentoring Institute, co-sponsored by the American Association for Blacks in Higher Education. I was the program planner for the department's Celebration of Academic Achievement. I provided leadership as the co-advisor for the Society of Higher Education Administrators. I coordinated and monitored the progress of the department's Graduate Assistants. I maintained records of their duties, responsibilities, and hours. I assessed Graduate Assistant needs and developed and instructed the Graduate Assistant Orientation. I copyedited the Journal of the Professoriate and was a writing member for the Counseling Adult and Higher Education 2012-2013: Graduate Assistant Handbook. Show less



AHIMA

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Contractor: Instructional Designer

  • Dec 2013 - Apr 2014

  AHIMA was founded in 1928, and they serve health information management professionals with resources to improve their knowledge, skills, and abilities. I served AHIMA while working full-time toward my doctorate. As an Instructional Designer: I redesigned courses in the e-Learning software Lectora. I edited the course content and assessments used for student certification. I also redesigned AHIMA's branding in assigned courses. AHIMA was founded in 1928, and they serve health information management professionals with resources to improve their knowledge, skills, and abilities. I served AHIMA while working full-time toward my doctorate. As an Instructional Designer: I redesigned courses in the e-Learning software Lectora. I edited the course content and assessments used for student certification. I also redesigned AHIMA's branding in assigned courses.



ALTA COLLEGES INC.

• United States
• Higher Education
• 1 - 100 Employee

• Adjunct Faculty

  • Aug 2011 - Dec 2011

  As an Adjunct Faculty member: I facilitated the instructor-led Research Methodologies and Human Relations courses. As an Adjunct Faculty member: I facilitated the instructor-led Research Methodologies and Human Relations courses.



ALTA COLLEGES INC.

• United States
• Higher Education
• 1 - 100 Employee

• Certified Training Specialist

  • Nov 2008 - Jun 2011

  Alta College was a career-focused institution. With Alta Colleges, I served in the corporate learning and development department and on the administrative side of the organization. As a Certified Training Specialist: I developed technical and soft skills through instructor-led workshops at the team, regional, and national levels. I conducted needs assessments, designed curriculum, facilitated, and evaluated learning and skill development. I recommended, developed, and implemented… Show more Alta College was a career-focused institution. With Alta Colleges, I served in the corporate learning and development department and on the administrative side of the organization. As a Certified Training Specialist: I developed technical and soft skills through instructor-led workshops at the team, regional, and national levels. I conducted needs assessments, designed curriculum, facilitated, and evaluated learning and skill development. I recommended, developed, and implemented improvements to web-based courses. I created and facilitated special department programs, such as region training on interdepartmental effectiveness to enhance customer service. I was also responsible for onboarding and training new employees. As a team leader, I conducted weekly observations for quarterly and yearly reviews. I also assisted leadership in employee reviews, career pathing, and succession planning.

• Representative

  • Jun 2007 - Nov 2008

  As a representative: I interviewed and advised prospective students. I was responsible for assisting students with degree planning and served as a liaison between students and support services. I mentored students through program completion. I helped with new student orientation and organizational initiatives. I also represented the organization at on- and off-campus community events.



University of New Orleans, Center for Hazard Assessment, Response & Technology

• New Orleans, LA

• Graduate and Contract Research Assistant

  • Aug 2005 - Dec 2006

  The University of New Orleans's Center for Hazard Assessment, Response & Technology is an applied social science hazards research center that collaborates with Louisiana communities, including the City of New Orleans and its surrounding parishes. While working full-time toward my master's, I was employed at the University of New Orleans. As a Graduate Research Assistant: I served as a researcher on several grants, such as from the National Oceanic and Atmospheric… Show more The University of New Orleans's Center for Hazard Assessment, Response & Technology is an applied social science hazards research center that collaborates with Louisiana communities, including the City of New Orleans and its surrounding parishes. While working full-time toward my master's, I was employed at the University of New Orleans. As a Graduate Research Assistant: I served as a researcher on several grants, such as from the National Oceanic and Atmospheric Administration, The Gheens Foundation Inc, and Total Community Action. I collected data through in-depth interviews, participant observations, and content analysis. I also trained AmeriCorps volunteers and Red Cross staff to collect data to promote project sustainability. I directed the GIS data analysis of faith-based organizations pre- and post-Katrina to assist in the data collection of displaced community members. As a Contract Research Assistant: I worked as a KIDsmART program evaluator. In this role, I collected program and instructor evaluation data to ensure academic quality standards. I conducted qualitative data collection and analysis. Show less The University of New Orleans's Center for Hazard Assessment, Response & Technology is an applied social science hazards research center that collaborates with Louisiana communities, including the City of New Orleans and its surrounding parishes. While working full-time toward my master's, I was employed at the University of New Orleans. As a Graduate Research Assistant: I served as a researcher on several grants, such as from the National Oceanic and Atmospheric… Show more The University of New Orleans's Center for Hazard Assessment, Response & Technology is an applied social science hazards research center that collaborates with Louisiana communities, including the City of New Orleans and its surrounding parishes. While working full-time toward my master's, I was employed at the University of New Orleans. As a Graduate Research Assistant: I served as a researcher on several grants, such as from the National Oceanic and Atmospheric Administration, The Gheens Foundation Inc, and Total Community Action. I collected data through in-depth interviews, participant observations, and content analysis. I also trained AmeriCorps volunteers and Red Cross staff to collect data to promote project sustainability. I directed the GIS data analysis of faith-based organizations pre- and post-Katrina to assist in the data collection of displaced community members. As a Contract Research Assistant: I worked as a KIDsmART program evaluator. In this role, I collected program and instructor evaluation data to ensure academic quality standards. I conducted qualitative data collection and analysis. Show less