Resource Development Manager

• May 2023 - Present

Assistant To The Executive Director

• Jan 2022 - May 2023

Customer Success Associate

• Aug 2021 - Jan 2022

Respond to customer inquiries via the Blue Bikes Nola App. Report unlocked bikes, thefts, illegally parked bikes, and maintenance issues with GPS coordinates to the Blue Bikes to the Blue Krewe fleet team on Slack. Collaborate with the Customer Success Manager to develop internal Standard Operating Procedures and improve support processes. Respond to customer inquiries via the Blue Bikes Nola App. Report unlocked bikes, thefts, illegally parked bikes, and maintenance issues with GPS coordinates to the Blue Bikes to the Blue Krewe fleet team on Slack. Collaborate with the Customer Success Manager to develop internal Standard Operating Procedures and improve support processes.

Production Manager

• Nov 2019 - Jan 2022

File expenses digitally and physically. Train new staff. Fulfill and ship internet orders. Assist in production of candles and suggest new designs. Brainstorm business growth strategies with the owner. Organize new studio and production area. Deliver wholesale orders in the New Orleans area. File expenses digitally and physically. Train new staff. Fulfill and ship internet orders. Assist in production of candles and suggest new designs. Brainstorm business growth strategies with the owner. Organize new studio and production area. Deliver wholesale orders in the New Orleans area.

Office Manager

• May 2004 - Oct 2019

Managed inventory of parts and accessories for locally owned European scooter and motorcycle dealership within a budget . Created, reconciled, and refinanced purchase orders in Lizzy. Completed all paperwork for unit sales and register legal forms with the state. Wrote policies and procedures for a growing company. Photographed special events for website and newsletters. Managed social media and Internet sales. Completed sales training with Garage Composites. Balanced cash drawer and made deposits. Show less