Experience

FireHydrant

• United States
• Software Development
• 1 - 100 Employee

• Director of Customer Engineering

  • Nov 2022 - Present

  Detroit Metropolitan Area Leading Solutions Engineering, Customer Success Engineering, and Technical Support.

• Director of Solutions Engineering

  • Feb 2022 - Nov 2022

  Detroit Metropolitan Area

• Manager of Sales Engineering

  • May 2021 - Feb 2022

  Detroit Metropolitan Area



CircleCI

• United States
• Software Development
• 300 - 400 Employee

• Manager, Solutions Engineering

  • Mar 2020 - May 2021

  Detroit Metropolitan Area

• Senior Solutions Engineer

  • Dec 2019 - Mar 2020

  Detroit, MI

• Solutions Engineer

  • Sep 2018 - Dec 2019

  San Diego, CA



Dynatrace

• United States
• Software Development
• 700 & Above Employee

• Solutions Engineer

  • Jun 2017 - Sep 2018

  San Diego, CA • Partnered with sales representatives and local partners to identify new sales opportunities as well incremental sales opportunities within existing accounts. • Provided technical leadership in the Discovery, Solution Evaluation, and Solution Proposal stages of the opportunity sales cycle. • Took ownership of solution evaluations and Proofs-of-Concept in support of sales opportunities either directly or through channel partners.

• Technical Program Manager

  • Jul 2015 - Jun 2017

  Detroit, MI Subject matter expert and Program Manager responsible for delivering fully trained application performance consultants to the field every six months. Responsibilities: • Create, own and mature training curriculum and assets. • Deliver, schedule and oversee all courses as a part of the training curriculum. • Mentor and coach students through not only the challenges faced in the program but also in the beginning stages of their career. • Assist with developing new… Show more Subject matter expert and Program Manager responsible for delivering fully trained application performance consultants to the field every six months. Responsibilities: • Create, own and mature training curriculum and assets. • Deliver, schedule and oversee all courses as a part of the training curriculum. • Mentor and coach students through not only the challenges faced in the program but also in the beginning stages of their career. • Assist with developing new curriculum materials as they are needed for both existing and future curriculums. • Assist with interviewing and selection of appropriate candidates for each training class to be conducted. Areas of Focus: • Application Performance Management • Third Party Application Integration • Application End User Experience • Omni Channel Customer Experience Monitoring • IT & Business Alignment • Operation & Infrastructure Monitoring • Business & IT Dashboard Customization Background: The Professional Development Program (PDP) is a rigorous training program formulated to produce expert software consultants with outstanding character, a strong work ethic and broad application performance knowledge. I function as part of a team of application performance experts within Dynatrace to understand the technology challenges faced by individual business units and author specific technology training programs to address the needs of the business. Through the power of collaboration and an interdisciplinary approach, PDP graduates gain the knowledge and confidence to solve today’s most complex business issues. Using a combination of mentoring, training from industry experts, hands on exercises and real world experience, a Professional Development Program graduate is prepared to be the world’s next corporate technology leader.

• Software Consultant

  • May 2014 - Jul 2015

  Detroit, MI • Software consultant within the Application Performance Management space for enterprise applications. • Focused on advanced monitoring solutions related to agent, agentless, and synthetic solutions. • Consulted on technology POCs, application onboarding, and advanced analysis and triage. • Represented Dynatrace as a product expert on the Dynatrace APM Solution. • Earned the confidence of customers as a trusted advisor in Application Performance Management. • Ensured effective… Show more • Software consultant within the Application Performance Management space for enterprise applications. • Focused on advanced monitoring solutions related to agent, agentless, and synthetic solutions. • Consulted on technology POCs, application onboarding, and advanced analysis and triage. • Represented Dynatrace as a product expert on the Dynatrace APM Solution. • Earned the confidence of customers as a trusted advisor in Application Performance Management. • Ensured effective monitoring of critical business applications at customer sites. • Administered, configured, maintained, and matured Dynatrace APM as it relates to customer needs. • Maintained and enhanced dashboards and reports to meet requirements of IT and business users. • Helped customers troubleshoot, profile, and predict application performance issues. • Mentored and trained customers on Dynatrace APM Products and best practices. • Assisted sales team in identifying new opportunities for product and services at customer sites. • Defended Dynatrace’s APM solution against competitive threats.



365 Retail Markets

• United States
• Software Development
• 200 - 300 Employee

• Software Engineer

  • Jan 2013 - May 2014

  Troy, MI • Developed and implemented a highly sophisticated administration hub used by owners at over 1200 store locations. • Built and deployed a custom text and email receipt service. • Created and maintained user tools which were utilized by the support department to provide fast and efficient support for our clients. • Created several stored procedures used to generate reports that are utilized by over 500 store owners. • Provided developmental support and hotfixes for customer accounts… Show more • Developed and implemented a highly sophisticated administration hub used by owners at over 1200 store locations. • Built and deployed a custom text and email receipt service. • Created and maintained user tools which were utilized by the support department to provide fast and efficient support for our clients. • Created several stored procedures used to generate reports that are utilized by over 500 store owners. • Provided developmental support and hotfixes for customer accounts on a weekly basis. • Collaborated on a four person Scrum team to provide exceptional and deliverable products within three-week sprints. Show less



Doner

• United States
• Advertising Services
• 300 - 400 Employee

• Technical Support Engineer

  • Oct 2010 - Jun 2012

  Southfield, MI • Facilitated mass hardware upgrades. • Deployed software upgrades for the entire creative department. • Contributed to SharePoint wiki used to train existing team members. • Administered font server which served hundreds of users. • Answered daily technical support calls and emails. • Utilized Active and Open Directory to maintain user accounts.