Experience

RAM Technologies (Health Plan Software)

• United States
• Software Development
• 1 - 100 Employee

• Customer Service Analyst

  • Mar 2016 - Present



CTG Health Solutions

• Remote

• Senior Support Analyst at Corelink Solutions

  • Apr 2013 - Jul 2015

  Corelink Solutions maintains the applications for Blue Cross applications for North Dakota, Wyoming and Nebraska. These applications run on UNISYS ClearPath Systems. I work with DMSII , COBOL, WFL, ALGOL to perform maintenance and enhancements to both batch and screen interfaces for Claims processing and Membership Services. Worked using Agile methodology and used TFS, MicroFocus and Eclipse. Corelink Solutions maintains the applications for Blue Cross applications for North Dakota, Wyoming and Nebraska. These applications run on UNISYS ClearPath Systems. I work with DMSII , COBOL, WFL, ALGOL to perform maintenance and enhancements to both batch and screen interfaces for Claims processing and Membership Services. Worked using Agile methodology and used TFS, MicroFocus and Eclipse.



Unisys

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Techincal Customer Support Analyst

  • Apr 1984 - May 2012

  Hands-on and analytical problem solver known for isolating issues and implementing appropriate solutions. Work well with all levels of personnel. Demonstrate strong leadership, communication, interpersonal, and problem-solving Designed, developed, tested, maintained software in the universal messaging application area. Worked with Unisys Clearpatch MCP, DMSII,COBOL, LINC/ABSUITE. On Linux servers with JAVA, SQL, XML.. Used Rational Tool Suite and home grown tracking tools. Hands-on and analytical problem solver known for isolating issues and implementing appropriate solutions. Work well with all levels of personnel. Demonstrate strong leadership, communication, interpersonal, and problem-solving Designed, developed, tested, maintained software in the universal messaging application area. Worked with Unisys Clearpatch MCP, DMSII,COBOL, LINC/ABSUITE. On Linux servers with JAVA, SQL, XML.. Used Rational Tool Suite and home grown tracking tools.