Experience

Community Rebuilders

• United States
• Individual and Family Services
• 1 - 100 Employee

• Director of Advancement and Communications

  • Oct 2020 - Present



Grand Valley State University

• United States
• Higher Education
• 700 & Above Employee

• Adjunct Professor

  • Aug 2020 - Present

  School of Communications Public Speaking & Communication Concepts courses In person & Online Asynchronous & Synchronous formats School of Communications Public Speaking & Communication Concepts courses In person & Online Asynchronous & Synchronous formats



Spectrum Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Project Specialist

  • Nov 2017 - May 2020

  - Coordinated complex & multifunctional projects with stakeholders- Expanded social media presence via Hootsuite - Content creation, calendar planning, analytics, engaged response - Multiple channels & platforms: Facebook, Instagram, Twitter, etc.- Partnered with marketing team on execution of omnichannel campaigns- Created content & managed internal communication for service line- Maintained & updated webpage content- Worked with executive team to improve company culture- Created & coached executive team on presentations- Planed & executed educational & community events

• Patient Service Representative

  • Dec 2014 - Nov 2017

  This position with Spectrum Health developed and changed over time. I scheduled patients for office visits, employing skills of communication and customer service. My direct patient involvement included registration, reception, copay/cashier, scheduling, and knowledge of EMR systems- I was a 'super user' for my site. Additionally, during this role I was given the opportunity to excel with additional projects in which I was able to use my education and creativity; these projects include creation of website content, process improvement, and various others. What I pride myself most on in this position was my inter office communication and my communication with our patients.



WGVU

• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Art Department Intern

  • May 2016 - Aug 2016

  During this internship I was able to learn many new skills and use those skills in professional application. My main focuses were to create original digital content including banners, logos, and flyers, with direction from supervisor. My biggest accomplishment in this position was my collaboration and creation of the logo and branding for "Art Unfiltered" campaign. I also worked to engage followers on social media by posting daily using Social News Desk. During this internship I was able to learn many new skills and use those skills in professional application. My main focuses were to create original digital content including banners, logos, and flyers, with direction from supervisor. My biggest accomplishment in this position was my collaboration and creation of the logo and branding for "Art Unfiltered" campaign. I also worked to engage followers on social media by posting daily using Social News Desk.



Grand Valley Lanthorn

• United States
• Media Production
• 1 - 100 Employee

• Staff Writer

  • 2016 - 2016

  Researched leads, conducted interviews, wrote and edited stories weekly for the Laker Life column of the GV Lanthorn. Worked under strict time constraints and met deadlines to ensure timely publishing. Researched leads, conducted interviews, wrote and edited stories weekly for the Laker Life column of the GV Lanthorn. Worked under strict time constraints and met deadlines to ensure timely publishing.



Public House

• Ferndale, Mi

• Waitress

  • Aug 2013 - Sep 2014

  I was on the grand opening staff for this restaurant, which involved a lot of work and sometimes a lot of pressure. Here I mostly employed skills of customer service, taking food and drink orders, running food, food preparation, POS system, occasionally answering phones, and opening and closing duties. My experience at Public House was one of strong connection to both the local community and other employees with a focus on teamwork. I was on the grand opening staff for this restaurant, which involved a lot of work and sometimes a lot of pressure. Here I mostly employed skills of customer service, taking food and drink orders, running food, food preparation, POS system, occasionally answering phones, and opening and closing duties. My experience at Public House was one of strong connection to both the local community and other employees with a focus on teamwork.



Sakana Sushi Lounge

• Waitress / Bartender

  • Jan 2012 - Aug 2013

  My role at this sushi restaurant developed overtime, from being my first serving job to becoming a bartender and sometimes 'acting manager'. As in most service industry positions I think my most important role here was customer service and communication; it also included taking food and drink orders, making drinks, running food, food preparation, bussing tables, POS system, closing and opening duties, running cash drawer, answering phones. What I learned most from my experience here was the ability to multitask well.



pronto!

• Hostess / Cashier

  • May 2011 - Jan 2012

  Pronto! was my first service industry job, teaching me the importance of good communication and customer service in the face of pressure. My duties also included light cleaning, running cash drawer, greeting, taking food orders, food preparation, answering phones, POS system. Pronto! was my first service industry job, teaching me the importance of good communication and customer service in the face of pressure. My duties also included light cleaning, running cash drawer, greeting, taking food orders, food preparation, answering phones, POS system.



Nursing Care Options

• Administrative Assistant

  • Mar 2009 - May 2011

  Nursing Care Options was my first step into the world of professionalism. Although I was young, it helped to prepare me for my future teaching me a strong work ethic, compassion for clients, and the importance of quality communication. My position also included data entry, scheduling for employees and clients, customer service, answering phones, typing, light cleaning, and filing paper work. Nursing Care Options was my first step into the world of professionalism. Although I was young, it helped to prepare me for my future teaching me a strong work ethic, compassion for clients, and the importance of quality communication. My position also included data entry, scheduling for employees and clients, customer service, answering phones, typing, light cleaning, and filing paper work.